Etsi halvat lennot: Aigle Azur

Scammers Aigle Azur

Miinukset: Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.

What a nightmare

Plussat: Nothing at all

Miinukset: We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again

worst airline customer service!

Miinukset: I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!

Miinukset: Retard

Plussat: les personnels sont très gentil

Miinukset: retard du vol

Flight delayed for more than 2 hours.

Miinukset: Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.

Okay.

Plussat: We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!

Miinukset: The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.

Lousy flight

Plussat: Nothing

Miinukset: We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.

Miinukset: Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.

Disorganized

Miinukset: Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.

Poor

Plussat: Ground and flying staff were really nice

Miinukset: The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.

Plussat: Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline

ni reponse ni solution satisfaisante de la part du

Miinukset: retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL

Miinukset: They lost my luggage

Luggage

Plussat: I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.

Miinukset: I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud

Travel delay

Miinukset: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.

Airline needs more staff

Plussat: Flight itself was smooth.

Miinukset: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.

Successful flight - but improvements needed!

Plussat: The flight was generally fine. It was on time with friendly service.

Miinukset: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.

Plane was moved and i had to book another

Miinukset: Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.

Typical Algerian service

Miinukset: I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.

Wife had brain surgery

Plussat: Nothing

Miinukset: Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?

Plussat: Staff was nice.

Miinukset: No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...

Miinukset: Bulkhead did not have much leg room

Delayed and Confused

Miinukset: the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.

This was not among the best flights I have ever be

Miinukset: The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!