Mercure Hotel Amsterdam Centre Canal District

Staff were very friendly and helpful. Abdi was very helpful and pleasant every time we spoke. Location was great to restaurants, coffee shops, metro and tram. Interesting decor in room.

Don't get me wrong, the hotel was ok but not what was expected. Access to reception from door was not easily accessible with luggage, no ramp only stairs (5-6). Reception and waiting area was very small and warm. Lots of people using area so it needed to be kept cooler. Only one person working reception made waiting time a bit longer than it should have been. Room quite small, no sitting space. More storage space in room would have been better. Fridge area too hot needed ventilation and was not able to keep beverages in fridge cold. We had an odour in our room that they were able to mask. An extra flat sheet on bed would have been good due to comforter being warm ... just needed something light. Also no ice available.