The front desk staff was extremely friendly and welcoming The shower was funky, the last day the water was a little bit cold. Also, when you opened the water it would come out through all the pipes, bottom pipe, shower head and fhe hand held shower head it was odd not necessarily an issue besides the cold water
Location close to our meeting in Copley Square Very dated. Old windows that don't filter street noise even on 6th floor. Worst of all is their ridiculous cancellation policy of 72 hours prior to arrival. They wouldn't waive this even though I had just reserved online 50 min before. This place is an overpriced dump!
The location of the hotel. We declined room service after the first night, but nobody showed up the next day to clean the room.
Modern and comfortable with many amenities. Breakfast not offered until 7am on Saturday despite being in the Longwood medical area where hospital staff begins work at 7. Parking was $45!!!! I was given a handicap accessible room although the hotel was nearly empty! And staff was not friendly.