Holiday Inn Cairns Harbourside

Nice views from the hotel, a lovely walk into town

Everything was fine, the family all enjoyed their stay here.

The breakfast was great, the pool was good, the beds were comfortable, the front desk staff were great and cooperative, the room service staff were great and very friendly. I love that they did room service every day and changed the bed sheets and cleaned the apartment. We spoke to the front desk management (Scott) and Lee on the day about some issues and they fixed all the problems we had with the room quickly and very professionally. Their customer service skills were great and they were very helpful and we would like to thank them for their hospitality and the great way they dealt with the issues.

The room service food was terrible and took a while to arrive, it was cold and it was very overpriced. We tried to book a table for breakfast and the staff said yes that's fine, and in the morning they didn't know anything about it and said that they dont book tables for breakfast. The fridge wasn't working properly and was freezing the food and drinks we had inside which we had to chuck some things. The air conditioning wasn't working properly for 3 days out of our 5 days stay. The inter connecting rooms door kept locking all the time on its own and we had to keep calling staff to open it. The security lock up high was broken which we notified staff of straight away as we have kids and were very worried about them going out onto the balcony. The light wasn't working properly in the bathroom and the room service staff said she will call someone to come and fix it. There were a lot of insects on the balcony and we couldn't enjoy sitting outside hence why we booked the balcony room. We spoke to the front desk management (Scott) and Lee on the day about these issues and they fixed all the problems we had with the room quickly and very professionally. Their customer service skills were great and they were very helpful and we would like to thank them for their hospitality and the great way they dealt with the issues.