Novotel Chumphon Beach Resort and Golf

Room size, pools, late checkout, free shuttle to centre

Pretty bad service with a few exceptions. Reception staff weren’t too bad thought it took about 4 requests to view my booking ref before they could work out what was going on. It must have taken a dozen people to check us in. Service at breakfast was pretty shocking - lady on eggs just staring at the floor/on her phone, no eye contact, not willing to actually cook anything. Fried eggs conjealed and cold sat on the side. Almost all staff glued to their smartphones - barely looking up to acknowledge the fact they have guests. Are these people actually getting paid to work? Never seen anything like it. Also, gym/spa closed and sign apologising looked like it had been up for quite some time. Didn’t help that the hotel was empty which added to the bleakness.