Cristallo, a Luxury Collection Resort & Spa, Cortina D 'Ampezzo

PERFECTION OF SERVICE!!! One of the most wonderful & perfect experiences we have had in any hotel around the world. The staff is so perfectly trained and selected that their service is not only friendly, courteous, and kind, but also impressively intuitive. They think of anything and everything you might need and want. Service is a delight! It is not often that I remember the names of staff members at hotels we stay, but in this case I will always remember the amazing service in all of these instances: When greeted and personally escorted to our room by Dario who has incredible soft skills and provides outstanding service! When served by Stefano and Giuseppe during our breakfasts, lunches, and dinners. Their friendliness, politeness, and intuition was admirable! Every time we were perfectly assisted by Antonio, in charge of valet parking! When we checked out assisted by Diana, who was highly accommodating with our special requests. Even our massage with Piergiorgio was perfect. He was also intuitive, professional, with healing hands and obviously highly trained in massage therapy. Oberoi, Aman, St. Regis, and Mandarin Oriental, among others, strive to provide service this high, usually never reaching this perfection. Congratulations Cristallo!!!!! We can’t wait to be back.

We spent 4 days there and had a wonderful time. The location and hotel were exceptional. Breakfast was included, which was excellent quality and selection . Cortina is an great base for day walks in the Dolomites . The staff were professional, friendly and very helpful in helping us with advice , buses and transport .

Spa treatments were a little too expensive, but nothing else to fault.

Have traveled throughout Europe. By far, the best staff and service I’ve ever received.

We liked almost everything, as was noted in the comment card we left with the hotel. The universally helpful, professional capable and friendly staff at all levels most impressed. Specifically, we found: Stefano to be an excellent “sommelier” with a wide and deep knowledge of the wines in a carefully structured list, as well as his ability to change roles to suit each situation that arose with equanimity; Canio to be extremely helpful with his wide knowledge of the geography and activities in and around Cortina, in particular his skill with cartography and at the same time his down to earth explanations to convey his knowledge of the mountain passes we wanted to cross; Giuseppe and Barbara for their tireless care to make everything perfect despite facing situations like large, demanding, noisy crowds of guests and others who make stolid errors like spilling food; Claudio at the bar for his attention to detail and the care he takes to provide what you want; We also admired the chef for always finding new ways to present similar ingredients with beauty; And of course the countless porters, valets, waiters, housekeepers and others whose names we don’t know. While the physical building with its unsurpassed view is excellent, we feel the human touch is key.

From our perspective, the main shortcoming is the lack of adequate air-conditioning which you can not operate but controlled by the hotel.