Parking was nonexistent . The staff was no where to be found. We had a 3:30 am fire alarm which terrified me and my girls. It was a false alarm . They made no oppoligies of any sort. Worst hotel I have ever stayed in. Will not ever stay there again. Luckily we just needed a place to sleep. I would have been pissed had this been our vacation.
Location Maid service did great job for what they had to work with
No elavator (we were on 5'th floor!!) No pool Mold A/C unit puddled water to the middle of our room You could see through the sheets! Stains everywhere!!!!! Water pressure is non existent, had to turn on hot for at least 8-10 minutes before it would even turn slightly warm Faucet dripped! Only 1 key for room charge for 2'nd adult to have one "Balcony" only 16-18 wide! "Ocean side" well I guess if you count seeing the roofline of the hotels that are actually on the beach as a view this wild be an Oceanside view
The staff was extremely friendly!!! The location was perfect.
The facilities were dated. The remote to the TV did not work. The bathroom looked remodeled in the 1980's, and the air conditioning couldn't get a comfortable temperature. Overall, it wasn't the most comfortable environment, but I might consider staying there again, just because of the low price.
close to everything
We were able to extend our visit with no trouble at all.
We had a problem with the plumbing, the commode, they could not fix it so they moved us to another room.
I liked the fact that we were close to the ocean and the room was clean.
The main hotel area is not connected to where we actually stayed.The whole set up was really weird. There was another hotel or apartments in between where our room was. So we had quite a distance to walk to use the pool , laundry or even go to the main hotel are and the parking is awful. One day, nobody even came to clean our room. We never had enough towels or coffee and we actually ran out of toilet paper! With numerous calls to the front desk, we finally got some, 2 hours later! The people at the front desk were very helpful tho.
The helpfulness of the staff especially Michelle and the size of the rooms. Right across from an uncrowded part of the beach. In walking distance of many quaint shops, a grocery store and restaurants
The breakfast was included but was horrible. They put out frozen sausages and expected you to cook them in a broken microwave. Their was no milk and other items they also would run out on toward the end of the breakfast hours. The coffee was cold.
Grand Hilton Head Inn, an Ascend Hotel Collection Member sijaitsee keskustassa, ja Legendary Golf 2 minuutin ajomatkan päässä ja Sea Pinesin metsänsuojelualue 10 minuutin ajomatkan päässä. Käytössäsi on business center, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Palveluihin kuuluu omatoiminen pysäköinti.
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
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