The hotel amenities were fine, by and large. The location is excellent for shopping, of course.
Ah, let me count the ways: - There’s some sort of disconnect over self parking, which results in a higher/incorrect(?) charge for already expensive parking. Notably, using the app-and-text method results in a different charge than if one uses the parking machine in the parking garage. Because parking is managed by a third-party, there’s no recourse, at least not an easy one, for any charge adjustment. - Repeatedly, they were deficiencies with the breakfast experience. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available thanks repeatedly, they were deficiencies with the breakfast. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available (eg, croissants, other breakfast breads). Hardly catastrophic. Far worse, though, was that my significant other was not served adequately or treated with appropriate respect when she ordered breakfast: The coffees were a third under-filled, a request was needed to top them off; the breakfast tacos were tossed up (served) on the bar some distance from her; she was simply told that there were no breakfast breads when she attempted to order them, with that explanation or apologies; and was told she could not pay with cash or credit card, but only a room charge, without explanation. Her suspicion was that she was not treated particularly deferentially because she was not yet dressed for the day; a businessman being served concurrently was treated much more respectfully and deferentially than was my guest. - There were overcharges on the room bill, which required correction at check out. Of course, the “convenience fee“ for the area shuttle bus was neither needed nor welcome. - No one inquired about how we enjoyed our stay, or sought any feedback, including at checkout. - There was a good bit of noise from adjacent rooms, as well as quite a bit of street noise in our (8th floor) room. Although the room was generally clean, the towels were not absorbent. We joked they seemed “coated in Scotchguard”. - The public-area bathrooms in the lobby were not clean or well stocked, and the sink in one of the bathrooms didn’t work at all. - Finally, we sometimes experienced that special arrogant hauteur that staff sometimes affect in high-end hotels. Instead of being generally warm, friendly, and helpful, several times staff seemed curt and uninterested in assisting us. Certainly never welcome.
staff was rude and not friendly; no spa; we were awaken at 3.30 a.m. by a phone call from the front desk asking about noise.... the noise was not coming from us as we were sleep.
Paying for location
Comfortable bed, nice view.
Parking is $25 a night, the bathroom needed to be cleaner. Also small details like the sheets being upside down (tag at the top).
City view, staff, movie night...
Maids wake u up early to clean room
We had to pay an extra charge for the self parking. This charge was %40 of the charges I was paying for staying the night.
Overall a nice hotel
Boutique hotel feel. Near the Galleria and other shopping and restaurants.
Fire alarm went off at 5:30 AM. Noticed that some of the lobby furniture and room furnishings looked worn and needed to be updated. Located in a busy area and entering and exiting on Westhimer is difficult.
Leaving Samar :(
Hotel Derek made my money worth, that we even decided to stay an extra day and the front desk workers where very professional and flexible with check out hours.
Enjoyed the stay
love the surroundings,the quietness and cleanliness of the place...the staff was also wonderful and friendly especially the bartender...although there was one staff that doesn't know the first thing about customer service not really towards me but what I've seen with other guests on 2 occasions.....overall I love the place but there's a few things they can work on because of their price
I liked the Derek Hotel, but I probably won't stay
A family emergency brought me to Houston, and I booked my room online. I loved the urban modern decor. Boutique and trendy - and the decor is my style, but some fixtures were a little dated. Location and self (or optional valet) parking were very convenient.
Lots of hidden fees: resort fees, "misc tax", parking tax; plus upon check in - after already paying my entire reservation (4 nights), my CC was charged $100/night for "misc". I was prorated some of the $100/nt, but it was still an unexpected expense that I was not aware of $100/nt fee when I booked - or I probably would've cancelled my reservation. Also reserved for 4 nights, but when I tried to extend my stay 2 extra nights, the room rate was much more per night. They did allow me a late check out to decide if I wanted to pay the increased rate - which I greatly appreciated. I ended up checking out of the Derek, and stayed in another hotel in the galleria district those 2 extra nights.
I loved the location of the hotel and the fact that they actually had a full bar. I made reservations through hotel.com and the check in process was very easy. The staff were very friendly.
Nothing against the hotel itself, but I wish there was someone who monitored the noise levels in the hallways. Even with a sign posted requesting guests to be mindful of their noise level, the guests next to us kept partying and being overall noisy until 4 AM.
Not much too extra fees not worth the stay.
The price did not fit the service and accommodations.
Greenway Plaza ja Memorial Park (puisto) sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja express-uloskirjautuminen. Tämä hotelli tarjoaa asiakkailleen 929 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 1 542 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Hotel Derek on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.