Hurghada hotellia

Plussat: The hotel is very clean and comfortable, the staff were very friendly to all of the guests The food was amazing and various, the snacks so were very very good Their is a food court in every place in the hotel The beach is very good especially for swimming and snorkeling it was a great holiday

Miinukset: Nothing

Plussat: Second time I take my family there and we all like it so much. Staff are so helpful and kind, always a big smile on their faces Nice big pools Food is great

Miinukset: It needs a bit of updates in the rooms

Plussat: Everything was as expected. It's idea JAZ standard as usual. Last year, I've been to Jaz Makadi Oasis resort, it was a little bit more cozy, luxurious, and comfort. Animation team was below average in Saraya resort compared to those I met the last year in Oasis resort. Staff are very helpful and friendly.

Miinukset: Animation team. Rooms are very basic - standard room.

Plussat: It's my second stay in Jaz Makadi Saraya Resort excellent vacation with my beloved wife Excellent staff, and they are very helpful Good services Good view i totally recommend this Resort for the whole world to enjoy stay in Egypt

Miinukset: Almost nothing I recommend this place to see real Egypt with good people

Plussat: Lovely hotel, our favorite in Egypt. Beautifully maintained. Stay here in October 2019 our 20th time. Sustainable excellent service, quality food , choice of food is fantastic(Chef Emad is real wizard!),rooms are large and clean , the beds and pillows are very comfortable. Friendly and professional staff, hospitable and considerate. Special thanks to management of Jaz Makadi Saraya for our gorgeous vocation. Cannot wait to be back!

Plussat: Clean and excellent helpful staff

Miinukset: Nothing

Plussat: The beach

Miinukset: Food need to have more varieties. Swimming pool small!

Plussat: The Service Quality was excellent. The location was very recognized. The food quality and food test was really great. The recreation facilities were great as well.

Plussat: It's amazing place ,super clean room with very helpful staff

Plussat: Beautiful hotel, pool and beach m. View from my room was amazing thanks to the hotel guys I’ll come back soon with my wife inshallah and pick the same room.

Miinukset: Bathroom toiletries very basic, location isolated

Plussat: For this price service was just beyond expectations. House reef is great, staff was amazing. rooms were good, night lighting of the territory was amazing, territory as a whole looked better than on photos!

Miinukset: They should really do smth about flies, there are lots of them... Wifi is very bad, I wouldn't recommend getting payed one cause it don't work as well Bigger cheese selection during lunch and dinner would be great. Don't get me wrong it's really minor things considerring what you recieve

Plussat: The Resort Staff are very helpful. The food is just great. The beach is so nice.

Plussat: superb hotel, personal smile, and really nice. the food is really top, the fitness center exceptional with a really great coach. the diving center is extraordinary and all the people who work are helpful, and take the time for you. I recommend this hotel to 100 /

Miinukset: nothing was more. everything was wonderful

Plussat: The staff is very good, helpful, and friendly. Variety of restaurants to choose from and the food at the main restaurant was good. Snack bars offer good options. They have many pools with at least three heated pool. The aqua park is fun and there is another small aqua for children. Animation team is good and offers fun night entertainment.

Miinukset: The facility is a little old with poor master plan design. You have to walk a lot to navigate between places (aqua, sea, restaurants, etc). Room bathrooms could use some updating and better cleaning. No easy access for strollers or wheelchairs in every building.

Plussat: Pools Aqua Food Beach Bars Activities Shows

Plussat: Very friendly staff, location and beach and the animation team. A lot of programs and activities for the whole family. The variety of food and restaurants. The big rooms and comfortable beds

Miinukset: Nothing

Plussat: Service and hospitality are above and beyond

Miinukset: Room quality needs improvement

Plussat: Staff are so friendly and helpful

Miinukset: Food & room cleanliness

Plussat: People at the hotel are very friendly and everyone working there is doing their best to make it nice experience for the guests. We arrived early morning after long travel/flight delay. Mohamed at the reception was very helpful, he open a quiet area till the room was ready and he gave us early check in! Lots of food variety, nice beach and water park area for kids Overall we had very good stay

Miinukset: Rooms need better maintenance

Plussat: The services , food and the staff

Miinukset: Nothing

Plussat: Nice and spacious rooms Amazing water parks and nice activities every day Lovely animation team Super clean Food by the pools and beach was a very nice option

Miinukset: Staff was not very friendly Seemed a bit under staffed and we always had to wait at the restaurant for someone to clean a table and bring us clean cutlery The fact that the property does not have it’s own beach and we had to take a bus then walk for 10 minutes to get to the super crowded beach was not really cool and made going to the beach a burden

Plussat: My wife ,our baby girl and I spent 6 days in Jaz, most of staff were kind and friendly specially Mr Mohammed Abdelhamed at housekeeping and Mr Hany Alsaed at restaurant, We really appreciate the small celebration with our anniversary. the swimming pools were clean and the Aquapark was fantastic also free WiFi package was acceptable

Miinukset: 1/it will be nice if the hotel provide few life jackets at the beach 2-WiFi signal was poor inside the room 3-it will be good if the hotel provide professional coffee machine (even one only) for the coffee lover because the existing one not taste 4-the food was good but it can be more assorted specially by adding more kind of seafood

Plussat: Night events Reseptionist staff Mr.Mina and Khaled. Pools and beach facilities.

Miinukset: Over priced compared to overall quality. The furniture needs for renovation. There was sewage smell in the bathroom of my room. The food is variable but didnot like the tast and the quality compared to 5 stars hotels. Discremination while treating Arabs from staff!

Plussat: Entertainment

Miinukset: Wifi

Plussat: Staff is very cooperative and helpful Hotel Facilities were perfect Night shows Rooms are clean Level of the service Food quality

Miinukset: Gym is old and not suitable for 5 stars hotel Ac in the main restaurant is not working properly Food variety Access to Aqua world is only once

Plussat: Everything really i love this hotel so Much and this was my second time to visit i will come every summer

Miinukset: Nothing

Plussat: All the facilities is perfect..

Miinukset: Wi-Fi internet is so weak..

Plussat: Actually everything is great and the staff are very friendly

Miinukset: Lunch and dinner in main buffet is not that good

Plussat: It was great time to spend .. I recommend this hotel to everyone ... Absolutely we will come back here again... Thx to Mr Mina for his help and his kind care ...

Plussat: Food quality Professionalism of the staff

Miinukset: Nothing

Plussat: The property itself was amazing also the staff was very professional and facilities were exceptional

Plussat: The location, hospitality, food quality and friendly staff.

Miinukset: Nothing

Plussat: Everything it’s the perfect location for a relaxing getaway The staff are so accommodating, the food is excellent and rooms/facilities clean and comfortable, I love it

Miinukset: Nothing

Plussat: Nice and comfortable hotel , excellent staff and management

Plussat: Relaxation and amazing view

Miinukset: I think night programs need to be more diversified to meet all tastes

Plussat: Everything was absolutely perfect. We had so much fun. The food was amazing, the staff are helpful and always smiling, and the staff is so attentive to details . I told them that it was our second anniversary and they did their best in making it perfect, from the room decorations to romantic dinner tables. Thank you so much for the perfect stay that we will never forget ❤️

Miinukset: Nothing

Plussat: Very Calm Atmosphere. High Quality Food and Very clean and neat Restaurant.

Miinukset: The Landscaping is not that great. it contains many ungreen areas. The glass door of shower cabinet was loose with a gap. This caused a lot of water of come out during the shower on the bath floor.

Plussat: It was fantastic honeymoon we spend only 3 day but we loved this place so much everything is perfect staff very kind , food delicious , service excellent.... etc. and thanks for romantic dinner in pool area it was awesome

Miinukset: Nothing.

Plussat: The welcome was one of the best we ever had. The cleanliness, the pool landscape, the positive vibes of the staff, the breakfast buffet was outstanding, especially the hot pitas. We felt like being in a 5 star hotel.

Miinukset: The individual restaurants were not better than the buffet. The Italian place was really bad in terms of salad, parmegiano, bread and choice, the Mexican was ok.

Plussat: Very friendly resort Flexible check in and check out Very good food with good choice of restaurants included Able to use the facilities at the next door sister hotel Great gym and tennis courts Good choice of pools. Easy to find a quiet spot if that is what you want The Italian and Egyptian restaurants are particularly good

Miinukset: The Spanish restaurant/ pool bar was not up to the standard of everything else - food or service

Plussat: From start in reservation and Receptionist Mr. Haytham . Really appreciate his way. Hotel is very nice and green . mu suit number 32309

Plussat: Location. Kind hospitality. Very professional staff and friendly and highly active animation team. Food is very delicious

Miinukset: No elevators in the buildings .my room was in 2nd floor.

Plussat: The staff were amazing and so lovely and helpful. P

Miinukset: The rooms are basic

Plussat: Everything is excellent people are very nice food is reasonable location excellent the only the problem the bar close at 12 in the swimming floor pool close at five

Miinukset: Location

Plussat: I visited a lot of 5 star hotels in my life, but this hotel gave me something special. All staff member were very polite and friendly especially Haitham. He was very helpful from the beginnig. The guest realiton also called me every day, that am i statisfied. Very polite really!!! The meals ohh my god!!!!!! it was so delicious!! The soups, the starters the cakes and so on. I could speak with the Chef of the kitchen, i congratulated for this perfect kitchen, i saw he checked always everything that the guest are satisfied!! One of the best hotels in the world!! You are doing a great job!!!!!

Miinukset: Annoin palautetta, että ruokailussa pitää tarjoilussa huomata ensin tuoda juomat pöytään, jottei vasta ruokailun jälkeen ole juotavaa pöydässä. Henkilökuntaa oli riittävästi, mutta aika meni pöytien siivoukseen ja kattamiseen/ hieman tyhjään pyörimiseen.

Plussat: Everything, Stuff specially Mr. Sameh and Mr. Rashad They are very helpful Service, Activities, eat, Animation team, cleaning, pool and aqua, ........ Very good restaurant choices for dinner Really Tanks for all

Miinukset: - price is too much from my point ofview, it's more than 3600 Egp/Per night - very long platform to do snorkeling it takes time to reach snorkeling place

Plussat: Very friendly employees

Miinukset: No family or connection rooms

Plussat: Ihana, ystävällinen ja avulias henkilökunta!! Resortti on todella iso ja siisti. Resortin alueella on tenniskentät, ratsastuskoulu, sukelluskoulu, muutama a la carte-ravintola, oma klinikkalääkäri, spa.. Resortin puutarha-alueet on hyvin hoidettuja ja kauniita. Hotellin sijainti on rauhallisella alueella, n. 15 km Hurghadan keskustasta/Marinasta ja 5 minuutin kävelymatkan päässä Senzo Mallista. Kaksi isoa allasaluetta, jonka lisäksi yksityinen ranta. Allasbaari oli iso plussa, hyvä valikoima juomia. Ainakaan meidän aikana ei ollut kilpailua siitä kuka saa aurinkotuolin, kuten joissakin hotelleissa. Altaalle pyyhkeitä haettassa on mahdollisuus saada ns. red flag, joka viestitti hotellialueella kierteleville tapahtumajärjestäjille/retkien/aktiviteettien myyjille, että heitä ei saa häiritä. Buffet-ravintolassa joka päivä paljon erilaisia vaihtoehtoja päivällisellä ja illallisella. Huone oli iso ja siisti, ilmainen tallelokero. Kokonaisuudessaan hotelli ylitti odotukset. Loistava hinta-laatusuhde. Tulemme ehdottomasti uudestaan!

Miinukset: Huoneet kaipaisivat jo pientä päivitystä ja lisäksi kunnon föönin..

Plussat: Everything is wonderful

Miinukset: Nothing

Plussat: Amazing holiday

Miinukset: Nothing

Plussat: Resort helped us do early check-in and have a breakfast. Food was great. My daughter loved Aqua park!! My wife and I enjoyed every night with different restaurants like Spanish, Asian, Mexican, Italian and so on. Beach was also wonderful. I strongly recommend this resort.

Plussat: The staff was so friendly. Very nice animation team. I had a very nice room.

Plussat: One of the best hotels I have visited, it is just perfect in everything, the food, the location, the staff and the activities are wonderful, I really recommend this hotel to anyone who wants to have unforgettable time.

Plussat: Cleanliness of pool and beach areas Rooms are clean and comfortable Beach restaurant service was excellent Midererenan restaurant food was tasty and service was good.

Miinukset: Housekeeping don't supply toiletries and mini bar refills. Some staff attitude Difference in treatment between Egyptians and Foreigners. Check in was not made as per our request when made the booking 2 weeks before.

Plussat: We came as a family with our one year old daughter and we found everything easy and convenient. we especially liked the fact that there were several restaurants to chose from and the staff which was absolutely adorable. The heated pool was awesome for our daughter and the room was what we expected. It was a success.

Miinukset: don't mean to be fussy but the toilet was a little bit dirty when we arrived...

Plussat: Resort wes excelent

Miinukset: Cold water in private pool.

Plussat: Kokonaisuus oli loistava, kaikinpuolin erinnomainen hotelli.

Miinukset: Hotellin rannalla ei ollut korallia, ranta on rakennettu.

Plussat: Location in Bay area Stuff

Miinukset: It can be cheaper than this, yet still profitable

Plussat: The food and reception staff

Miinukset: The hotel staff around the pool are not respecting the Muslim religion norms, they didn’t stop the music last Friday during the Azan for Jumaah prayer although my daughter asked them twice to do so

Plussat: Staff members are very helpful, cheerful, and well trained. Animation team, and fun activities are really joyful. Food variety and quality is fine.

Plussat: Pool and beach were great. Quite good WiFi. Strong entertainment team. Clean and well kept property. Responsive reception desk (before arrival).

Miinukset: Blunt food at the buffet, every meal the same overcooked dishes. Turn down service in the evening was a call from the reception desk instead of knocking to a door. Staff (bartenders and waiters) sometimes seemed tired and annoyed with the guests (guest facing training might help as they all are good people). Overall very good experience so these are only small flaws.

Plussat: All the services are amazing

Miinukset: Nil

Plussat: Awesome evening show.

Miinukset: The hotel bar & restaurant didn’t serve any fresh juices

Plussat: All inclusive concept as it should be besides a very helpful staff

Plussat: Breakfast was very good. Staff helpful. Be prepared to be away from city. Its a peaceful relaxing destinations

Miinukset: The buildings are well maintained but old. I have been there in 2007 and its the same rooms. TVs are extremely outdated.

Plussat: everything

Miinukset: nothing

Plussat: The food and the suite

Plussat: Example of luxury hospitality. Care of all details with great service by everyone. Beach location has great corals and fish for snorkeling. Breakfast is exceptionally good. Suites are spacious and have beautiful vibe.

Plussat: Everything

Miinukset: Nothing

Plussat: the suit with private pool is really amazing, staff is very friendly and professional and food quality is great.

Plussat: - The service is second to none in Egypt. - The Grand Suite with Private Pool. - The architecture, design, colors and landscape.

Miinukset: It's not easy to book the room in mind because of availability and the price is little high. I can't say over priced but it's high.

Plussat: Very friendly and helpful staff and great hospitality

Plussat: The sauna and Jacuzzi island, Simba kids area, Quality of food and varieties at the main restaurant, Alexander restaurant mood, beach area, playing area at beach, free wifi everywhere, piano player at the main lobby.

Miinukset: The reception staff don't welcome their guests and don't even smile, the housekeeping and room service are are not professional and very slow, very loud machines on roof that was very annoying especially at night, I received a phone call that wake me up the day before the departure date to tell me that I should leave the next day before 12, animation shows place was poor, no animation at day time on pool area, all fresh juices are not included in all inclusive package, heated pool area is small and always crowded.

Plussat: Breakfast was good I believe many people like it very much variety of restaurants landscape and pools are the best thing in this place.

Miinukset: small beach comparing to facility people smoke every where even at the mean hotel hall/lobby the hotel is under renovation (never been informed) The only thing egyptian is the land and most of stressed employees There are a lot of attitude in this location!!.

Plussat: Great facilities especially the lazy river. Food good Staff very friendly and attentive.

Miinukset: Nothing

Plussat: Only the Front Office Manager professionalism

Miinukset: The careless attitude towards my car accident at their parking space

Plussat: New management , new chef in the kitchen . Restaurants improved overall , staff very friendly, helpful and at your service any time . Overall a perfect holiday !

Plussat: Very friendly staff, very good service (food/drinks/housekeeping).

Miinukset: 1) There are noisy constructions going on on top of the two wings of the building. At first, our "Deluxe Suite" was placed right below that, a few days were needed to resolve this. 2) The lobby/central area looks great, but is lacking a central staircase to the upper floors (and the elevators are notoriously overloaded). They are thus somewhat difficult to reach, especially so because one elevator/staircase at the wing was blocked by the constructions. 3) There was an irritating strong smell on the corridors, maybe related to the constructions, maybe not. 4) Internet (via Wifi) bandwith is too low for the many users around. 5) I think the ratings at booking.com are skewed for this one. A truly overproportional number of enthusiastic reviews seems to come from bookers of the Egytians & residents only rate.

Plussat: Excellent for everything

Miinukset: More Expensive

Plussat: The beach is good, food, animation team, kids club

Miinukset: The rooms are bad and full of insects

Plussat: Very nice place and the staff are great but of course they will give you the upset and fake smile as you are Egyptian.

Miinukset: Too much ants by the pool and the room beds plus the balcony, they need extra pest control

Plussat: One feels the efforts done behind all details in hotel....great thanks for whole team.

Plussat: All front disck staff are professionals, helpful and friendly specially Mr. Michael and Mohamed Mahmoud. All restaurants and pool staff are very polite and supportive, Restaurants varieties is good idea to suit all tastes, good location and design

Miinukset: Animation team is very poor, entertainment and activities during all the day are not good, Shower gel in the bathroom is not available in all days, Transport boat closing time is not good and not matched with facilities timing, there's no Turkish coffee in all the resort, no ironing facilities available in the rooms.

Plussat: The beach was amazing n the pool was heated n nice. The staff were friendly n gr8 (except for the reception staff). The food is good especially the Asian Restaurant.

Miinukset: The reception staff are so disrespectful and aggressive, they are always nervous and angry. Even on our way out of the hotel one of them ran after us with a scissor in a scary way to cut off the wrist band, which was weird and that is why I will avoid Albatros group next time.

Plussat: Great place. Very polite staff. Great variety of restaurants.

Plussat: The facilities.

Miinukset: The Room

Plussat: The Reception Staff were very frindely and helpfull. The Swiming pools were huge an clean. The restaurants and the food quality were just great.

Plussat: Everything

Miinukset: nothing

Plussat: Nothing

Miinukset: Absolutely not worth the money! - The check in took more than an hour - the rooms seemed to be not cleaned for quite a time - a bottle of wine as an excuse took 2 hours and 3 phone calls (wasn’t sure if we would get it anymore) - minibar in „suite“ only had water and 2 Softdrinks Idk about the prices of the standard rooms but the suite was ridiculously expensive for what you get! For a tenth of the price maybe okay

Plussat: kids pool is overseed by lifeguard pretty well, fish cookings from the chiefs are nice and tasty, volleyball is normally good but only one field(up to 6 teams in a raw), kids mini disco is nice, shows are pretty well done, baby room animators work well with kids esp. Vika(Viktoria), unfortunately romm works only 4h/day

Miinukset: overall service level is medium, some staff is not smiling at all, wifi disconnects on a daily basis and does not work for skype calls properly, rooms are not that clean as it can be, sea can not be entered directly but only via buoy/ponton darts and ping-pong equipment is too old(rockets, dart shifts)

Plussat: Everything

Plussat: Very clean and 5 minute walk to the beach.

Miinukset: Staff - particularly waiters were annoying. Many of them seemed in bad moods or fake friendly trying to get a tips. Clearing the table before we had finished eating was prevalent. Food - Very average quality and every meal similar salads and deserts.

Plussat: The hotel was very clean, most staff was friendly, the daily food selection was good, but could be improved to offer more a selection. The beach is a long walk from some rooms, shuttle rides should be offered as an option for customers who can’t walk that far. The Christmas dinner was exceptional.

Miinukset: Experienced a check-in issue, but was resolved by the GM. He was very friendly, accommodating, and professional.

Plussat: Everything

Miinukset: Nothing

Plussat: My stay at this hotel was exceptional ... Everything was great ( the room, the heated pool, the food, and the snack bars) and overall this hotel offers a great value for money. In particular, I would like to thank the staff for their hospitality & professionalism, specially Mr. Hany & Mr Mohamed Hegab, they were very friendly & professional. I would definitely come back to this place and recommend it to my friends.

Miinukset: The only downside of my stay was the poor/ super slow free wifi connection at the hotel, it really needs enhancement.

Plussat: Everyone from housekeeping to restaurant to reception everyone was helpful and have a great hospitality Especially mr said in reception chef waled and mr mohamed hegab and ahmed in hambra restaurant Thanx for these great days and reccomend this hotel for a real quality time

Miinukset: Nothing at all

Plussat: The food was really good! Every day different dishes at the buffet. The staff was very nice and friendly

Miinukset: Outside of the room it was noisy because of an exhaust system in the open area.

Plussat: Staff

Miinukset: Nothing

Plussat: hyvä

Plussat: Everything. Only buffet menus can be bit better. And all-inclusive drinks need some varieties. Else excellent place. Recommended highly.

Miinukset: Nothing

Plussat: Staff is very very kind and frindelly

Miinukset: Quality of food is not good

Plussat: Food is excellent Pool and gym are great Two cash machine at hotel No need to take beach towels as they are provided on the beach Location is good not to far from airport.

Miinukset: Other guests slamming doors in the early hours. Hotel staff chatting outside room door. If your going to tip hotel staff and tour guides, you will need bank notes not coins as banks in Egypt will not change coins for bank notes. Don’t go the pharmacy over the road, he will rip you off for stuff, Make sure you have enough sun cream and pain killers for your trip Tour guides will walk around the sun loungers all day trying to get some business, which can get annoying.

Plussat: There are a lot of things to talk about here. - The quality of the food was excellent and the variety was exceptional. You have 1 free entry for most not all A la Carte restaurants. For breakfast, there is nothing you cannot find: from a wide wide range of cheeses, to pancakes, eggs, waffles, French toast... even their chocolate spread was not the liquid one, it was the true glass jared ones comparable to Nutella. For lunch, you can either have it in the main restaurant or at Nassaya, the snacks lounge at the beach. In the main restaurant, there are so many types of salads that indecisiveness strikes you. For dinner, every night you will find a cuisine from a different country or region in the world. It was very nice to be honest. The best part of my experience was the food, so a big thank you to Mr Wagih for doing such a nice job. - Organisation. To make a reservation for an A la Carte restaurant, there is a touch screen at the reception floor where you make you reservation for the dates you wish for. There are also a couple of rules to facilitate your stay. For example, when you are at the beach, you can hang a red flag so that you avoid the salesmen. - The beach is pretty nice. There is a main frontal area where it is not open sea so you could swim safely. Because the resort is adults only, so it is very peaceful and quiet. - Entertainment. Attended the best shows ever seen in any hotel or resort. Every night, there is a different show. The best ones where the talent show, the Hollywood dance show and the salsa dance show. It was excellent. - The wifi. The connection is amazing wherever you go. In the lobby, in your rooms, and restaurants. Even at the beach, but the connection is less strong. - The sea view from the room was stunning.

Miinukset: - The rooms in general need to be renovated a little bit. For example, the bathroom door was quite old and the wood was shipped.

Plussat: The staff was efficient and friendly. The room was comfortable and clean. The view from the balcony was nice. The hotel is older but well maintained and clean.

Miinukset: From our room we could hear the noise of the ventilation system and the strong smell of gas until 11 pm. The beach is quite limited. The food is not the best quality but it's not bad. The price of the resort could be a bit lower.

Plussat: The staff was professional and service was really good

Plussat: Everything was great , everyone working there helpfully since first minute I arrived Mohamed on reception helped me with check in and everyone else was friendly! My only concern about the hotel that there’s not enough activities over there!