Hurghada hotellia

Plussat: The hotel is very clean and comfortable, the staff were very friendly to all of the guests The food was amazing and various, the snacks so were very very good Their is a food court in every place in the hotel The beach is very good especially for swimming and snorkeling it was a great holiday

Miinukset: Nothing

Plussat: Second time I take my family there and we all like it so much. Staff are so helpful and kind, always a big smile on their faces Nice big pools Food is great

Miinukset: It needs a bit of updates in the rooms

Plussat: Everything was as expected. It's idea JAZ standard as usual. Last year, I've been to Jaz Makadi Oasis resort, it was a little bit more cozy, luxurious, and comfort. Animation team was below average in Saraya resort compared to those I met the last year in Oasis resort. Staff are very helpful and friendly.

Miinukset: Animation team. Rooms are very basic - standard room.

Plussat: It's my second stay in Jaz Makadi Saraya Resort excellent vacation with my beloved wife Excellent staff, and they are very helpful Good services Good view i totally recommend this Resort for the whole world to enjoy stay in Egypt

Miinukset: Almost nothing I recommend this place to see real Egypt with good people

Plussat: Lovely hotel, our favorite in Egypt. Beautifully maintained. Stay here in October 2019 our 20th time. Sustainable excellent service, quality food , choice of food is fantastic(Chef Emad is real wizard!),rooms are large and clean , the beds and pillows are very comfortable. Friendly and professional staff, hospitable and considerate. Special thanks to management of Jaz Makadi Saraya for our gorgeous vocation. Cannot wait to be back!

Plussat: The beach

Miinukset: Food need to have more varieties. Swimming pool small!

Plussat: The Service Quality was excellent. The location was very recognized. The food quality and food test was really great. The recreation facilities were great as well.

Plussat: All the Staff are more than great, every person want you to feel happy and comfortable

Miinukset: Nothing

Plussat: It's amazing place ,super clean room with very helpful staff

Plussat: Beautiful hotel, pool and beach m. View from my room was amazing thanks to the hotel guys I’ll come back soon with my wife inshallah and pick the same room.

Miinukset: Bathroom toiletries very basic, location isolated

Plussat: For this price service was just beyond expectations. House reef is great, staff was amazing. rooms were good, night lighting of the territory was amazing, territory as a whole looked better than on photos!

Miinukset: They should really do smth about flies, there are lots of them... Wifi is very bad, I wouldn't recommend getting payed one cause it don't work as well Bigger cheese selection during lunch and dinner would be great. Don't get me wrong it's really minor things considerring what you recieve

Plussat: The Resort Staff are very helpful. The food is just great. The beach is so nice.

Plussat: Loved it

Plussat: - Staff very friendly and helpful - Hotel activities - Pool - Beach P.S Do not miss the Technology Dance show it's AWESOME

Plussat: The property is very family friendly. Plenty of food. Clean warmed pools. Big facility with many play grounds.

Miinukset: My booking was being manipulated at first, they rapidly corrected it with more senior staff. That was the only bad point.

Plussat: The facilities are excellent, staff are very helpful and friendly. Food was tasty with a lot of varities

Miinukset: Nothing

Plussat: Lots of pools, nice restaurants, beach and great food. Lots to keep kids occupied.

Miinukset: Constantly asked for our rating/review Some grumpy staff -eg lifeguard shouting at kids for splashing him Beach and pools all closed at 5pm when we visited in November. Aqua park only open 10-12 and 2-4

Plussat: Every thing in this resort is perfect...biggest resort in hurghada..wonderful beach,aqua park and pool...lots of activities,,and the shows at night till 12 pm,,staff and animation are very friendly..loved it and will definitely come back again,,never get bored in this resort

Miinukset: Food at main restaurant need more varieties at dinner

Plussat: + Animation team + Aqua activities + Staff attitude + Restaurants variety

Plussat: Location. Kind hospitality. Very professional staff and friendly and highly active animation team. Food is very delicious

Miinukset: No elevators in the buildings .my room was in 2nd floor.

Plussat: The staff were amazing and so lovely and helpful. P

Miinukset: The rooms are basic

Plussat: The beach and the night outings

Plussat: Animation team

Miinukset: Nothing

Plussat: Everything is excellent people are very nice food is reasonable location excellent the only the problem the bar close at 12 in the swimming floor pool close at five

Miinukset: Location

Plussat: I visited a lot of 5 star hotels in my life, but this hotel gave me something special. All staff member were very polite and friendly especially Haitham. He was very helpful from the beginnig. The guest realiton also called me every day, that am i statisfied. Very polite really!!! The meals ohh my god!!!!!! it was so delicious!! The soups, the starters the cakes and so on. I could speak with the Chef of the kitchen, i congratulated for this perfect kitchen, i saw he checked always everything that the guest are satisfied!! One of the best hotels in the world!! You are doing a great job!!!!!

Plussat: Food and comunication , staff

Miinukset: Animations could be better

Plussat: Great

Plussat: Aqua ,rooms& food

Miinukset: Sea not good beach location a lot of rocks, and i saw a lot of sex and hot scenes from foreigners in public places and I think it’s not acceptable for hotel like jaz and also it’s a family hotel not only for adults !!! And these scenes bothered me a lot .

Plussat: The services , food and the staff

Miinukset: Nothing

Plussat: Nice and spacious rooms Amazing water parks and nice activities every day Lovely animation team Super clean Food by the pools and beach was a very nice option

Miinukset: Staff was not very friendly Seemed a bit under staffed and we always had to wait at the restaurant for someone to clean a table and bring us clean cutlery The fact that the property does not have it’s own beach and we had to take a bus then walk for 10 minutes to get to the super crowded beach was not really cool and made going to the beach a burden

Plussat: My wife ,our baby girl and I spent 6 days in Jaz, most of staff were kind and friendly specially Mr Mohammed Abdelhamed at housekeeping and Mr Hany Alsaed at restaurant, We really appreciate the small celebration with our anniversary. the swimming pools were clean and the Aquapark was fantastic also free WiFi package was acceptable

Miinukset: 1/it will be nice if the hotel provide few life jackets at the beach 2-WiFi signal was poor inside the room 3-it will be good if the hotel provide professional coffee machine (even one only) for the coffee lover because the existing one not taste 4-the food was good but it can be more assorted specially by adding more kind of seafood

Plussat: The Atmosphere was nice and cosy The lady managing the Spa ( Albina ) was nice and very professional She helped make my vacation much better The main restaurant staff were friendly

Miinukset: The food was mediocre NEVER touch the Sushi (it gave me bad things I dont want to talk about but it wasted a whole day of my 4 days vacation) Some of the staff have problems with Egyptians !! They treat them as if they were invisible!! If you dont want local tourists just say so ! I stayed in Steigenberger Al Dau Beach for two consecutive years never faced any of these problems

Plussat: The property itself was amazing also the staff was very professional and facilities were exceptional

Plussat: The location, hospitality, food quality and friendly staff.

Miinukset: Nothing

Plussat: Everything it’s the perfect location for a relaxing getaway The staff are so accommodating, the food is excellent and rooms/facilities clean and comfortable, I love it

Miinukset: Nothing

Plussat: Nice and comfortable hotel , excellent staff and management

Plussat: Relaxation and amazing view

Miinukset: I think night programs need to be more diversified to meet all tastes

Plussat: Everything was absolutely perfect. We had so much fun. The food was amazing, the staff are helpful and always smiling, and the staff is so attentive to details . I told them that it was our second anniversary and they did their best in making it perfect, from the room decorations to romantic dinner tables. Thank you so much for the perfect stay that we will never forget ❤️

Miinukset: Nothing

Plussat: Very Calm Atmosphere. High Quality Food and Very clean and neat Restaurant.

Miinukset: The Landscaping is not that great. it contains many ungreen areas. The glass door of shower cabinet was loose with a gap. This caused a lot of water of come out during the shower on the bath floor.

Plussat: It was fantastic honeymoon we spend only 3 day but we loved this place so much everything is perfect staff very kind , food delicious , service excellent.... etc. and thanks for romantic dinner in pool area it was awesome

Miinukset: Nothing.

Miinukset: Annoin palautetta, että ruokailussa pitää tarjoilussa huomata ensin tuoda juomat pöytään, jottei vasta ruokailun jälkeen ole juotavaa pöydässä. Henkilökuntaa oli riittävästi, mutta aika meni pöytien siivoukseen ja kattamiseen/ hieman tyhjään pyörimiseen.

Plussat: Everything there was beyond my expectations. Specially the staff who were extremely friendly and helpful. Everyone in this hotel knows their job and does it very well. They made sure we were at our utmost happiness. We spent three nights at The resort and we wished we could extend our stay. The resort is well situated with 3 extra clean pools which we enjoyed a lot specially the little kids pool. the aqua park was highly amusing. What we liked was the presence of life guards all over the pools areas monitoring everything. The beach is extra clean and we enjoyed going for a walk over the marine. We dined every night at a different restaurant at the restaurant. I highly recommend Gamila restaurant and the main restaurant. There are a lot of activities on the beach. Mini golf, beach volley, darts, horse and camel riding and many more not to mention water activities. There’s also kids area on the beach which my kid enjoyed a lot. Will definitely repeat the visit there and i highly recommend it for a long stay.

Miinukset: Nothing at all.

Plussat: Everything, Stuff specially Mr. Sameh and Mr. Rashad They are very helpful Service, Activities, eat, Animation team, cleaning, pool and aqua, ........ Very good restaurant choices for dinner Really Tanks for all

Miinukset: - price is too much from my point ofview, it's more than 3600 Egp/Per night - very long platform to do snorkeling it takes time to reach snorkeling place

Plussat: Very friendly employees

Miinukset: No family or connection rooms

Plussat: Ihana, ystävällinen ja avulias henkilökunta!! Resortti on todella iso ja siisti. Resortin alueella on tenniskentät, ratsastuskoulu, sukelluskoulu, muutama a la carte-ravintola, oma klinikkalääkäri, spa.. Resortin puutarha-alueet on hyvin hoidettuja ja kauniita. Hotellin sijainti on rauhallisella alueella, n. 15 km Hurghadan keskustasta/Marinasta ja 5 minuutin kävelymatkan päässä Senzo Mallista. Kaksi isoa allasaluetta, jonka lisäksi yksityinen ranta. Allasbaari oli iso plussa, hyvä valikoima juomia. Ainakaan meidän aikana ei ollut kilpailua siitä kuka saa aurinkotuolin, kuten joissakin hotelleissa. Altaalle pyyhkeitä haettassa on mahdollisuus saada ns. red flag, joka viestitti hotellialueella kierteleville tapahtumajärjestäjille/retkien/aktiviteettien myyjille, että heitä ei saa häiritä. Buffet-ravintolassa joka päivä paljon erilaisia vaihtoehtoja päivällisellä ja illallisella. Huone oli iso ja siisti, ilmainen tallelokero. Kokonaisuudessaan hotelli ylitti odotukset. Loistava hinta-laatusuhde. Tulemme ehdottomasti uudestaan!

Miinukset: Huoneet kaipaisivat jo pientä päivitystä ja lisäksi kunnon föönin..

Plussat: Everything is wonderful

Miinukset: Nothing

Plussat: Amazing holiday

Miinukset: Nothing

Plussat: The staff was so friendly. Very nice animation team. I had a very nice room.

Plussat: We came as a family with our one year old daughter and we found everything easy and convenient. we especially liked the fact that there were several restaurants to chose from and the staff which was absolutely adorable. The heated pool was awesome for our daughter and the room was what we expected. It was a success.

Miinukset: don't mean to be fussy but the toilet was a little bit dirty when we arrived...

Plussat: Resort wes excelent

Miinukset: Cold water in private pool.

Plussat: Kokonaisuus oli loistava, kaikinpuolin erinnomainen hotelli.

Miinukset: Hotellin rannalla ei ollut korallia, ranta on rakennettu.

Plussat: Location in Bay area Stuff

Miinukset: It can be cheaper than this, yet still profitable

Plussat: The food and reception staff

Miinukset: The hotel staff around the pool are not respecting the Muslim religion norms, they didn’t stop the music last Friday during the Azan for Jumaah prayer although my daughter asked them twice to do so

Plussat: Staff members are very helpful, cheerful, and well trained. Animation team, and fun activities are really joyful. Food variety and quality is fine.

Plussat: Pool and beach were great. Quite good WiFi. Strong entertainment team. Clean and well kept property. Responsive reception desk (before arrival).

Miinukset: Blunt food at the buffet, every meal the same overcooked dishes. Turn down service in the evening was a call from the reception desk instead of knocking to a door. Staff (bartenders and waiters) sometimes seemed tired and annoyed with the guests (guest facing training might help as they all are good people). Overall very good experience so these are only small flaws.

Plussat: All the services are amazing

Miinukset: Nil

Plussat: Awesome evening show.

Miinukset: The hotel bar & restaurant didn’t serve any fresh juices

Plussat: All inclusive concept as it should be besides a very helpful staff

Plussat: Night events Reseptionist staff Mr.Mina and Khaled. Pools and beach facilities.

Miinukset: Over priced compared to overall quality. The furniture needs for renovation. There was sewage smell in the bathroom of my room. The food is variable but didnot like the tast and the quality compared to 5 stars hotels. Discremination while treating Arabs from staff!

Plussat: Staff is very cooperative and helpful Hotel Facilities were perfect Night shows Rooms are clean Level of the service Food quality

Miinukset: Gym is old and not suitable for 5 stars hotel Ac in the main restaurant is not working properly Food variety Access to Aqua world is only once

Plussat: Everything really i love this hotel so Much and this was my second time to visit i will come every summer

Miinukset: Nothing

Plussat: Entertainment

Miinukset: Wifi

Plussat: All the facilities is perfect..

Miinukset: Wi-Fi internet is so weak..

Plussat: Actually everything is great and the staff are very friendly

Miinukset: Lunch and dinner in main buffet is not that good

Plussat: It was great time to spend .. I recommend this hotel to everyone ... Absolutely we will come back here again... Thx to Mr Mina for his help and his kind care ...

Plussat: Friendly staff, great service and delicious food

Plussat: Everything wonderful

Plussat: - The service is second to none in Egypt. - The Grand Suite with Private Pool. - The architecture, design, colors and landscape.

Miinukset: It's not easy to book the room in mind because of availability and the price is little high. I can't say over priced but it's high.

Plussat: The great service

Miinukset: Nothing

Miinukset: I didn't like the staff at the bar, when they swear the guest in Arabic since they don't understand Arabic.. And they are acting friendly but in fact they are not at all and it happened to me twice

Plussat: wonderful resort, beautiful gardens, clean and spacious rooms, delicious food and a service wow... being asked if tou are well and if you need anything else like 10 times a day at least (even on the beach!) really makes you feel spoiled.. ) It was heavenly..

Plussat: View, comphort, restaurant, beach, pools, everything for holiday seaside,

Miinukset: Nothing

Plussat: Everything was GREAT from day one!

Miinukset: nothing!

Plussat: Great facilities especially the lazy river. Food good Staff very friendly and attentive.

Miinukset: Nothing

Plussat: One feels the efforts done behind all details in hotel....great thanks for whole team.

Plussat: Excellent for everything

Miinukset: More Expensive

Plussat: All front disck staff are professionals, helpful and friendly specially Mr. Michael and Mohamed Mahmoud. All restaurants and pool staff are very polite and supportive, Restaurants varieties is good idea to suit all tastes, good location and design

Miinukset: Animation team is very poor, entertainment and activities during all the day are not good, Shower gel in the bathroom is not available in all days, Transport boat closing time is not good and not matched with facilities timing, there's no Turkish coffee in all the resort, no ironing facilities available in the rooms.

Plussat: Very nice place and the staff are great but of course they will give you the upset and fake smile as you are Egyptian.

Miinukset: Too much ants by the pool and the room beds plus the balcony, they need extra pest control

Plussat: The beach is good, food, animation team, kids club

Miinukset: The rooms are bad and full of insects

Plussat: The beach was amazing n the pool was heated n nice. The staff were friendly n gr8 (except for the reception staff). The food is good especially the Asian Restaurant.

Miinukset: The reception staff are so disrespectful and aggressive, they are always nervous and angry. Even on our way out of the hotel one of them ran after us with a scissor in a scary way to cut off the wrist band, which was weird and that is why I will avoid Albatros group next time.

Plussat: Great place. Very polite staff. Great variety of restaurants.

Plussat: The facilities.

Miinukset: The Room

Plussat: The Reception Staff were very frindely and helpfull. The Swiming pools were huge an clean. The restaurants and the food quality were just great.

Plussat: Everything

Miinukset: nothing

Plussat: Nothing

Miinukset: Absolutely not worth the money! - The check in took more than an hour - the rooms seemed to be not cleaned for quite a time - a bottle of wine as an excuse took 2 hours and 3 phone calls (wasn’t sure if we would get it anymore) - minibar in „suite“ only had water and 2 Softdrinks Idk about the prices of the standard rooms but the suite was ridiculously expensive for what you get! For a tenth of the price maybe okay

Plussat: kids pool is overseed by lifeguard pretty well, fish cookings from the chiefs are nice and tasty, volleyball is normally good but only one field(up to 6 teams in a raw), kids mini disco is nice, shows are pretty well done, baby room animators work well with kids esp. Vika(Viktoria), unfortunately romm works only 4h/day

Miinukset: overall service level is medium, some staff is not smiling at all, wifi disconnects on a daily basis and does not work for skype calls properly, rooms are not that clean as it can be, sea can not be entered directly but only via buoy/ponton darts and ping-pong equipment is too old(rockets, dart shifts)

Plussat: Cleanleness people and everything

Miinukset: Its too far

Miinukset: Dinner food is soo bad

Plussat: Everything The staff are very helpful especially Gad El Karim in house keeping was very clean, polite, helpful and always available for any request. Nour in the reception picked for us a great room with exceptional location In the Hampra restaurant.. Yousry Eid (night shift) was very gentle, nice and helpful.... Ahmed (morning shift) is a great person and when I was sick one day he made me a hot drink to make me feel better and was very caring. The food is great and variable. The animation team and program were great

Miinukset: Nothing

Plussat: Everyone from housekeeping to restaurant to reception everyone was helpful and have a great hospitality Especially mr said in reception chef waled and mr mohamed hegab and ahmed in hambra restaurant Thanx for these great days and reccomend this hotel for a real quality time

Miinukset: Nothing at all

Plussat: Staff Usher all of chief at restaurant view of mountain from my room window

Miinukset: Sea Food :) and i give the recommendation to chef and the will modified the staff of sea food

Plussat: the staff the facilities

Plussat: - Very good reception accommodating our requests promptly - Polite and attentive personnel - Nice beach area and view from the balcony

Miinukset: - Extremely loud music until 11 p.m. made us change our room 3 times - Sometimes we could smell paint in our room because they were painting nearby - Very old bread and pastries in the buffet - very poor quality of the take-away breakfast, bread and pastries were uneatable, so we had to throw away almost everything - Limited quantity of fruit in the buffet, the buffet in general could have been better

Plussat: Food very tasty. All staff extra nice and helpful. Private beach perfect. Daily evening show quite enjoyable

Miinukset: The central air conditioning made adjusting the room temperature at night a little difficult

Plussat: Great food, excellent service.....good value for money.....nice experience

Plussat: We love this hotel it is our second visit. The staff are very friendly and nothing was too much trouble. We would definitely recommend, and will return.

Miinukset: Despite asking in advance (3 times) for adjacent rooms we were allocated rooms very far apart.

Plussat: hyvä

Plussat: We stayed Nov 5 to 7, 2019. Our check-in was fast, friendly and efficient. Our reservation was for the Mega Room with Sea View. This was a suite with a beautiful view of the beach and pool area, and as well as the sea. The big pictures window was a sliding glass door out to the large balcony complete with a table and chairs. Luckily during our stay the sun did not shine directly into the suite. This was a very comfortable suite. This was also the first time in our Egypt tour that we were able to see North American news on CNN and other world news on BBC. The pool was nice to cool down on a hot day. The evening entertainment was light during our stay. We could see the entertainment from our balcony without having to go down to poolside. On the other hand, sitting by the bar near poolside and having a drink with shisha pipe and conversation is a great way to end an evening. The customer service was exceptional and the staff professional. They made our stay superb. We must also give kudos to the kitchen staff and cooks for the EXCELLENT AND HIGH QUALITY dishes that they create for us every meal. We have been to many all inclusive resorts around the world, and the food here is among the best in our experience.

Miinukset: On our first day, he bathroom sink stopper was broken with the stopper plugging the drain, and therefore the bathroom sink was not usable. The kitchen sink was usable but the faucet had a water leak. The service department fixed the bathroom sink stopper problem later that evening but not the kitchen water leak until after we had checked-out. This sixth floor suite was on one end of this resort complex with no elevators at that end. Therefore, going up or down with an elevator meant we always had to go to the other end of this complex for the elevator or take the stairs six floors each time. This was an inconvenience for elderly people or good exercise to work off the large amount of consumed calories.

Plussat: Staff, service, varieties & Quality of food, hospitality & friendly way of the staff, the view from the room was extremely stunning , the beach & Jacuzzi on the pool.

Miinukset: Crowd affect privacy, noise every where, lobby needs to be renovated & pillows wasn’t comfortable

Plussat: Ruoka hyvää. Huone vaihdon jälken siisti ja viihtyisä.

Miinukset: Ruokasali liian iso ja meteli kova. Hotelli liian iso meidän tottumuksiin.