Hurghada hotellia

Plussat: clean .. location

Miinukset: refuse my photographer enter the hotel

Plussat: Everything

Miinukset: Nothing

Plussat: The location

Miinukset: Rooms dirty, AC not cold Food very repetitive. Some Waiters very rude.

Plussat: Very friendly and professional staff, room was very clean and food was good

Miinukset: The spa arena is really not up to the standards of a Hilton.

Plussat: Staff was professional and friendly and they did their best to make my stay comfortable,good location, the food quality and variety was excellent

Miinukset: Nothing

Plussat: The staff is nice, polite, and helpful. The location is good. The swimming pool is big with slides for children and 3 big slides. The sea-side is nice. The breakfast is amazing.

Miinukset: The internet is poor.

Plussat: Very friendly staff, clean room

Miinukset: In room service and facilities were not so good

Plussat: Service and food quality is excellent

Miinukset: Really everything is great

Plussat: It was fun to go banana boat and parasailing

Miinukset: the website was not clear about the room locations resulting in misunderstanding while checking in

Plussat: swimming pool, and beach

Miinukset: rooms could be more ... luxurious? kids play ground was closed, helth club located in the other side of the road, which inhibits the will to go there.

Plussat: The staff is attentious, the beach is ok, the pool is very good.

Miinukset: The all-inclusive system. One should avoid it for sure. Many things are not included and the staff who serve it seems to be doing you a favour.

Plussat: My stay was so nice, special thanks to Hussein the night receptionist, he was really so helpful and decent!

Plussat: The staff in the reception was always helpful.

Miinukset: The standard of the food in relation to price. The cleaning of the room. was poor. I would say the overall standard of the Hotel is more of a four star Hotel, not 5 star. The Gym was not up to standard.

Plussat: Very comfortable and nice rooms and facilities, beautiful scenery and layout

Miinukset: to try to offer the rooms on booking.com at half board or all inclusive!

Plussat: Very professional and helpful receptionist but Ilaria deservs a special mention.GREAT Italian food a "la casa "restaurant.The two cooks must mentioned for their ability,you don't miss Italy with them!

Miinukset:

Plussat: everything: staff, location, facilities, amazing

Plussat: Food was excellent and the beach was beautiful Staff was very friendly

Miinukset: Room cleaning and night shows

Plussat: hyvä

Plussat: A nice hotel when it was built, now needs much work to bring up to standards elsewhere.Excellent position & friendly staff, so worth closing for a year or two to do this.

Miinukset: Coul do with total re-furbishment ,not just tweeking a b it here & there.only two lifts not enough & constantly not working during my holiday on 7th floor!

Plussat: Food quality and Variety (Most of the time) Friendly Staff (mostly) Good location Value for money View from Jacuzzi

Miinukset: The place looks outdated Some of the cleaning and room service staff were a bit rude (opened the door on my friend while asleep and always staring at us as if we were being watched) Pool was not always clean, could see some dead bugs floating one day was bitten by Mosquitoes

Plussat: the place is beautifully located and ideal for a quiet holiday away from the crowds. amazing views of the red Sea and the city from our room

Miinukset: the bathroom drain-off bit in the shower and the sink

Plussat: Facility was good , also there was a doctor at the resort.

Miinukset: Swimming pool was closed also part of the beach, I knew that at the reception.

Plussat: Food is good, location is quite convenient and red sea is beautiful, it's worth to see it with your lover absolutely

Miinukset: Facilities need to refurbish in future if not consider cost but it's not big deal actually, still can acceptable

Plussat: Great hotel, lovely friendly staff Good location Delicious food

Plussat: Very nice beach and good distance from the city centre. Quiet locarion and you have diving club just next to hotel and pier where you can set off for a snorkeling or other trip.

Miinukset: None

Plussat: Front desk and wait staff were lovely!! Food was good and beach was amazing!

Miinukset: animation team was pretty bad and spa needs MAJOR upgrading.

Plussat: Great service, kind staff all fluent in English. Breakfast buffet was amazing. Menu prices very reasonable for a 5 star

Plussat: Very friendly staff. Always willing to help and assist. We were given a nice poolside room that was good for my disabled wife.

Miinukset: There was nothing to dislike. Only thing would be the rooms are a bit dated.

Plussat: the staff wasnt freindly and the service was so bad

Miinukset: the electricity was cuting for 16 hours so we were without ac or lights

Plussat: Amazing food (all inclusive) and staff.

Plussat: Good views of the sea. Very comfortable.

Miinukset: The staff is sometimes not very nice. Because of the state of the bathroom is more a 4 stars than a five stars.

Plussat: Comfortable and clean rooms. Very responsive and corteous staff. Fine territory.

Plussat: I like almost everything starting body creem in a bathroom and ending how staff take care about the beach and it's cleaness.

Miinukset: It could be longer place for swimming with red baloons around. Just because there is a harbor the hotel cut the territory for swimming.

Plussat: Clean, peaceful, polite atmosphere.

Miinukset: No in-room tea making facilities. Ice in juices at breakfast. No minibar pricelist and tiny shower gel bottle.

Plussat: My friend and I were in a double room, and it was clean and big enough with pretty spacious balcony and bath room. Luxurious interior.Swimming pool was good and especially liked their private beach!

Miinukset: We were asked for half board (breakfast and dinner), but at the dinner buffet no drinks was inclusive. I've never been to 5 star hotels who doesn't serve a glass of water at dinner. of course there was no juice.

Plussat: Henkilökunta oli joka paikassa erittäin ystävällinen, puitteet siistit ja hyvin toimivat, ranta ihana ja uima-allasalue siisti.

Miinukset: Kovat vuoteet.

Plussat: House keeping and front desk were very cooperative

Miinukset:

Plussat: Nice, frendly staff, Nice location, close to down town, but not much noice. Rooms are big enought for a family. Clean beach, but not very big

Miinukset: The clerk on the reception after five days of staing in the hotel without any notice blocked 1000 EUR on credit card just "for any case" using the information about card he got from booking com. Was a real problem to unblock it again. We left the hotel with open for Marriott "credit line" It is very bad practice. A guest feels like a thief, who does not trust the owner.

Plussat: I liked the amaying design of the hotel and the beach which is a beautiful island ,and the staff are very friendly ,cleanless,

Miinukset: It was not available information about gala dinner at the new year at booking.com ,as its important to have H.B rooms.

Plussat: Yhden yön perusteella: Rauhallinen ja ylellinen ilmapiiri. Huikaisevan kaunis sijainti! Henkilökunta ystävällinen ja avulias.

Plussat: We were only 2 nights in the hotel and we had a wonderful stay. The food is very good and rooms are very clean and comfortable. We did not have dinner in the hotel but we went to the marina were u can find a lot of good restaurants. Snorkling was not that good at the hotel, but u can book a snorkel trip downtown. Anyway its a good choise.

Miinukset: Snorkling

Plussat: Nice pool, right on the shore so a beach as well. Beautiful surroundings -- watched the sunset over the hills and the sun rise over the Red Sea. Most staff were friendly. The bell captain went out of his way to ensure I had a travel connection arranged to Luxor -- required several calls.

Miinukset: My first half hour I had a very rude bartender at the Island bar -- since he was treating others great I assume it was because I was the only one who looked American? Just got there so don't know what else. Decided to stay only one night instead of two.

Miinukset: Annoin palautetta, että ruokailussa pitää tarjoilussa huomata ensin tuoda juomat pöytään, jottei vasta ruokailun jälkeen ole juotavaa pöydässä. Henkilökuntaa oli riittävästi, mutta aika meni pöytien siivoukseen ja kattamiseen/ hieman tyhjään pyörimiseen.

Plussat: The beach

Miinukset: Food , it was alla carta not open buffet, food comes after an hour and different dishes , no enough staff ..i asked the room service for tooth brush and slippers they said it's only for VIP !

Plussat: The stuff are so friendly and they are trying to do everything for your comfort

Plussat: Ihana, ystävällinen ja avulias henkilökunta!! Resortti on todella iso ja siisti. Resortin alueella on tenniskentät, ratsastuskoulu, sukelluskoulu, muutama a la carte-ravintola, oma klinikkalääkäri, spa.. Resortin puutarha-alueet on hyvin hoidettuja ja kauniita. Hotellin sijainti on rauhallisella alueella, n. 15 km Hurghadan keskustasta/Marinasta ja 5 minuutin kävelymatkan päässä Senzo Mallista. Kaksi isoa allasaluetta, jonka lisäksi yksityinen ranta. Allasbaari oli iso plussa, hyvä valikoima juomia. Ainakaan meidän aikana ei ollut kilpailua siitä kuka saa aurinkotuolin, kuten joissakin hotelleissa. Altaalle pyyhkeitä haettassa on mahdollisuus saada ns. red flag, joka viestitti hotellialueella kierteleville tapahtumajärjestäjille/retkien/aktiviteettien myyjille, että heitä ei saa häiritä. Buffet-ravintolassa joka päivä paljon erilaisia vaihtoehtoja päivällisellä ja illallisella. Huone oli iso ja siisti, ilmainen tallelokero. Kokonaisuudessaan hotelli ylitti odotukset. Loistava hinta-laatusuhde. Tulemme ehdottomasti uudestaan!

Miinukset: Huoneet kaipaisivat jo pientä päivitystä ja lisäksi kunnon föönin..

Plussat: Not bad

Miinukset: The set menu system needs to be more organised for time saving

Plussat: Excellent staff Excellent welcoming from everyone on the hotel Excellent service Excellent food quality Really an amzing beach ever with excellent restaurant for the snacks from 12 to 5 pm but take care from the birds especially the black ones Deep thanks to MR AbdulRahman Mr Khaled Ali Ahmed Mohamed Fady Ehab Who makes our vacation amazing Thank you

Miinukset: Old rooms need immediate renovation with poor decorations and facilities Not a good value for money Poor housekeeping Small pools

Plussat: Aqua park

Miinukset: A lot of fly’s at the night

Plussat: everything was just great the location, stuff, food, pool, beach and everything else.

Miinukset: room furniture was a pit old

Plussat: Well what can I really say , very professional and welcoming staff I can't thank them enough we had a wonderful time the resort have everything you could wish for for a perfect vacation , starting from the beautiful beach with fish and corals, many swimming pools never felt that they were crowded , delicious food with the main restaurant serving with an open buffet manner the only difference is that the staff put the food for you ( due to the current covid-19 situation) but the breakfast was perfect and they pay attention to small details even the baladi bread was made in front of you hot and fresh :) the lunch and dinner and snacks all were very satisfying and with a great variety

Miinukset: Nothing at all , maybe because of many kids they had to pay more attention to the cleanliness of the bathrooms near the splash bar, coffee at some of the bars need to be adjusted to taste better

Plussat: I felt like I was in my kingdom and am the KING Perfect hygiene Perfect Pools Perfect food varieties Very Supportive Staff Special thanks goes to Hossam from pool bar he is a good representative U made my vacation

Plussat: Best Hotel ever in terms of facilities, food variety, pool, beach, staff

Plussat: The sea

Miinukset: Nothing

Plussat: Every Thing Was Good Especially Animation Team

Miinukset: No Thing

Plussat: Kauniit ulkoalueet, ystävällinen henkilökunta, erityisen hyvä kuntosali.

Miinukset: Huone oli parhaat päivänsä nähnyt. Kovassa tuulessa parvekkeen ovi piti ääntä koko yön. Sisäänkirjautumisen yhteydessä jaettu All Inclusive -info piti huonosti paikkansa - ravintoloiden nimet olivat muuttuneet ja maksullisuus/maksuttomuus tiedot osoittautuivat vääriksi.

Plussat: Friendly staff who would try to make your stay as good as possible. House keeping was fast and efficient.

Miinukset: Food was really really bad despite of all the variation they try to offer. Bed and pillows are so uncomfortable. The sink in the bathroom was clogged and we asked for fixing it, but in vain.

Plussat: Pretty much everything

Miinukset: Honestly nothing

Plussat: every thing

Plussat: Very clean Resort and very friendly people. We had a great time

Plussat: Perfect hotel everything was amazing the animation team was very activ all the staff were cheerful and helpful the variety of food every thing was very nice

Miinukset: Nothing

Plussat: friendly staff, good service, great variety and quality of food and beverage, good land scape, nice big heated swimming pool, safe aqua park, clean rooms and public areas

Plussat: All things are excellent

Miinukset: Nothing

Plussat: Everything was going well and the staff was great and friendly the beach the pools was awesome

Miinukset: Room service almost was not existing all the 4 nights

Plussat: Normal like other hotels

Miinukset: small rocks on the beach

Plussat: Beach, staff and sterilization process.

Miinukset: Waiting during meals in restaurant was very long as it’s not managed well along with COVID-19 new process. And staff was doing their best but due to many orders, their efforts wasn’t capable of satisfying the workload.

Plussat: Let me talk about staff was very very nice and friendly

Miinukset: Was too much mosquitoes and make me and my family uncomfortable , very less items at bath room used about five star hotel

Miinukset: I have visited twice before and have enjoyed my stay but this time I am very disappointed, The service is very bad, There are not enough employees, honestly never been anywhere and met such rude two faced staff. The food was very cheap and not nice, would not recommend anyone to stay at this hotel!!” And before you ask yourself, “can it really be that bad?” Trust me, yes it can”

Plussat: Everything else is more than very good.

Miinukset: Food is repeated, which leads to boredom.

Plussat: Hospitality and staff

Miinukset: Food quality is not good

Plussat: The land scape.

Miinukset: Usual hotel,nothing special about it,but it was not an easy time cause of the coronh virus. People were tense a little

Plussat: The resort is 15 min by car from the airport and it is well equipped with all facilities. The staff is very friendly, in particular we were really impressed by the excellent work of the housekeepers! The heated pool is super and there is a good choice of restaurants a la carte.

Miinukset: - the beach is not very large, but it s well equipped -the gym is little and it close at 19h so sometimes around closing time there is too many people and it is difficult to train.

Plussat: The resort is beautiful. The staff are friendly and helpful. The food is diverse and tasted great. They have a lot of different restaurants for variety. The pool area is large with a separate area for kids. They also facilitate games to keep their guest occupied. You can play water polo, participate in water aerobics, beach volley ball, bocce, and there is entertainment provided at night.

Miinukset: The laundry service is a bit slow, especially when you ask for it back in the same day

Plussat: All of the staff very friendly cooperative, started from the reception till Mr. Zakaria the manager. True meaning of hospitality. Facilities and activities very good. We enjoyed our vacation so much.

Plussat: Wow! This place is amazing from the staff and the facilities. From the start they gave all us an upgraded room to deluxe which were all connected. The facilities was just incredible everything we needed was there. Restaurants are authentic and delicious so we didn't have to headache of trying to find a place to eat. The staff are great they go the extra mile, i will always remember Ali who I built a good relationship with. On the last day there was a sandstorm and the clean up job was incredible it was like the storm never happened. To tip my heavenly stay they gave us extra 2 hour until for our checkout which helped so much because our flight was next day early in the morning. They also said we can use the facilities after we have checked out until our driver comes to take us. Just wow they went above and beyond. Thank you for giving me and my family a amazing experience in Egypt.

Plussat: Wifi was amazing and fast. Bedroom comfortable and cleaned throughout our stay. UK plug under mirror in bedroom so could dry hair with own hairdryer. Animation team were fun. Pool service was great.

Miinukset: The buffet food was really quite a let down. I know buffets have a bad reputation but this is really one of the worst I have experienced. None of the food resembled what it said it was on the ticket. If you are happy stuffing yourself on eating breads and desserts of which there were plenty you will like the food. Some plain salad was okay and coleslaw was lovely. Other than that very hard to find things to eat apart from fresh omelette at breakfast. Breakfast was the best meal. Dinner the worst. All meat was overcooked and fatty or bony.

Plussat: Friendly staff who couldn't do enough to ensure a comfortable stay. Nothing was too much trouble. Great choice and standard of food in the main restaurant. A La Carter restaurants of great quality too.

Miinukset: A longer stay! We will return when all the current situation is over. They deserve our business and our patronage. Very happy to give it too based on this experience.

Plussat: Kokonaisuus oli loistava, kaikinpuolin erinnomainen hotelli.

Miinukset: Hotellin rannalla ei ollut korallia, ranta on rakennettu.

Plussat: Amazing resort will come back every year!!!

Plussat: Before I write anything I just want to say THANK YOU to all Sunrise Crystal Bay Resort’s staff! As a super genius client I’ve visited 50 countries and I have more than 120 hotel booked. I can say it honestly – this resort is one of the best I’ve ever stayed. From the beginning to the end everything was perfectly organized: 1. The taxi drivers who was waiting on us at the airport, the welcome drink and wet towels at the arriving. The dinner (also if it was already late). 2. As I asked before arriving I wasn’t „forced” to do all crazy procedure at the check in. We could fill all of our dates many days before our arriving to Egypt so during check in I just had to sign and that’s it. Check in and check out process were perfect! 3. My wife has a lot of allergies and… here you are – mr. FARID – a special thanks to him! (but also to every single waiter, kitchen staff, chefs etc.) Always ready to prepare our table, food to my wife and everything we needed. 4. Drinks were one of the best we’ve ever had in the resort! Want double vodka/whiskey or whatever? No problem :) 5. The junior suite room is big, with perfect A/C big balcony and... THIS sea view – amazing!!! 6. We’ve enjoyed a lot evening programs – professional with nice dancers and singers. We love dance and we did it for hours during our holidays. Tired after dancing? NO PROBLEM here you are the Spa center with wonderful and relaxing massage. Thanks to these 2 wonderful people (I don’t remember their names) – you’ve saved our legs and back with massage. 7. There are always many things to do during the day so in all our holidays we didn’t even go outside of the hotel. Between volleyball, swimming, sunbath, Zumba, drafts, dancing – you have no more time to do other things (but of course if you want – you can do it easily – there is a place when you can order any trip you are interested to).

Miinukset: Because everything was perfect I continue with 2 PART of what we liked: 8. Staff, staff and once again staff – we admire how hard these people work there! They all had a great personal culture. I hate when staff force for tipping – nothing like this happened here. That’s why I always gave tips with pleasure. 9. The structure is very big but don’t worry if your room is far away just press „1” and nice and attentive desk staff (greetings to mr. Mahomed) is ready to send electric car to your room every single time you need to go to the main restaurant or wherever. 10. Beautiful garden, trees, grass, flowers well-kept in every details. 11. I am extremely demanding and in more than 120 hotels/resorts I’ve booked I gave 10 point of 10 only to 3 stuctures and Sunrise Crystal Bay Resort is one of them! What else? Mr Mohamed (I hope I wrote correctly his name) is a liar! He told us at the beginning: „welcome home” – it wasn’t true (of course if by "home," you do not mean „kingdom”). We felt more than at home - I just felt in these days like king with my queen-wife because of managers and all staff. And I wish I could be back there soon! Sunrise Crystal Bay Resort: THANK YOU, GRAZIE, DZIEKUJE, OBRIGADO, SHUKRAN! – your „international couple” guests

Miinukset: Very nice hotel, excellent service

Plussat: the different cosine was good experience

Miinukset: some activities were not available

Plussat: Perfect stuff, aqua park is amazing, food was delicious more than 3 restaurants but need more variety of food

Miinukset: Nothing except parking is out side the hotel

Plussat: Best value for money. Staff very helpful. All inclusive variety of restaurants . The slides are great. Best to go there in oct, nov, dec not many egyptian families so its more quite.

Plussat: The aqua was fantastic , the stuff very friendly , the room was clean , social distance is applied for covid-19

Miinukset: No night activities for kids due to restriction , no good kids area , no special restaurant

Plussat: Pools variety

Miinukset: Staff , drinks and low quality

Plussat: I did not like any thing

Miinukset: They inforced me to pay extra money 3400 EGP They said there is a difference from online kaya site than hotel.beds. so bad experience really My number 00966564095047

Miinukset: the price was 7800 LE on booking and when i get there in the hotel became 10000 LE

Plussat: Aqua park is wonderful . Huge numbers of swimming pools. Wide varieties of foods. Amazing decorations

Miinukset: The furniture is good but needs to renew also air-conditioning was noisy . Need more signposts

Plussat: Staff were friendly especially the restaurants and life guard’s

Miinukset: All staff were friendly, except the reception guys, not friendly at all and even cashier upon checkout he didn’t ask me for my feedback especially that I had bad experience with obvious delay to provide me with towels, I’ve asked for Belman but he didn’t came and no one apologized for this

Plussat: Good food

Miinukset: More activities for adults

Plussat: Amazing stuff, food, rooms , pools, aqua park

Miinukset: Everything was perfect

Plussat: Stuff were so good, location is good.

Plussat: Very good hotel. The staff are so friendly

Plussat: Stuff Room servicing The rooms are so clean

Miinukset: Nothing

Plussat: Actually it was a wonderful night, starts with big smile from staff and receptionist (i wanna think him a lot). at night it was an issue and problem in electricity, during 4 minutes they fix it from my room. again i wanna thank every one tried to make our stay wonderful, thank you all and i will be there again within 3 days, hope to see you gain.

Plussat: Location was 10minutes from the airport and 10 from the European resort area. Plenty of activitys from scuba,safari and submarine rides as well as relaxing at the hotel pool or local beach. Staff were friendly and attentive but not intrusive. All in all no complaints. Warm and friendly.

Miinukset: Nothing

Plussat: Good location Near the airport Fancy

Miinukset: Slides are open for a period

Plussat: The reception team was very helpful and keen to present extraordinary services also Housekeeping team was supporting them doing that .. I have enjoyed my stay their and really recommend Ivory suites for every tourist stays in Hurghada

Plussat: Fantastic. Great apartment with everything you need. We stayed in two bed apartment for two nights and the stay was awesome. It has kitchen also and all the utensils were provided. Bedroom size was great. Free parking was available on site with 24hrs monitoring. Receptionist was very helpful along with all the other staff. Room was spotless and was cleaned on both the days of my stay. Breakfast was also provided and they even offered us packed breakfast as we were leaving early. Good stay.

Miinukset: Nothing.

Plussat: the suites are all very comfortable, very friendly staff.

Miinukset: the food in the breakfast was very poor, there was not any served hot items in it.

Plussat: Big spacious apartments (2 rooms -> bedroom and livingroom and spacious bathroom) -> very comfotable stay. Always warm water available and enough water pressure (that's not the case in every place). Small and intimate hotel, not too many rooms or people -> quiet. Nice and friendly staff! Excellent Lebanese restaurant ARZA just around the corner.

Miinukset: Area where the hotel is situated is still under construction and for this reason area is unclean and looks like construction area. Hotel itself is finished and nice but area surrounding it is not. Taxi drivers had a hard time finding the hotel, propably because it is quite new and small. Pool area was quite small so if you are planning to spend your holiday by the pool or the beach, this is not the best choice for you.

Plussat: The rooms were spacious and modern. The partnership with the Iberotel Aquamarine was one of the highlights for us.

Miinukset: Sometimes the staff were noisy , but that is common throughout Egypt in general. The location isn't the very best but still close to city center. The hotel bar was quite limited but bartender was friendly.

Plussat: I just stayed in this hotel. It has great apartments, with full dotation.

Miinukset: The housekeeping did some problems, but there were resolved by the staff of the hotel

Plussat: The staff were helpful and accomodating especially so when we arrived to find that govt law prohibits Egyptian men or women nannies accompanying you are not permitted to stay in the same suite. Our son was excited to see what new towel creation Ahmed our room maid had left on our bed each day. It ranged from a birthday cake for my wife to a crocodile usually a different animal each day :-) The staff even went as far as to make a special cake for my wifes birthday and delivered it up to our room. The hotel is a quiet, clean escape with a sister Ibertol resort that you can utilize that has too many pools to count and watersildes as well as a beach. A great value for the money and one we will no doubt enjoy in the future and recommend.

Miinukset: Although the rooms were clean a once over under sofas and chairs as well as cushions wouldn't hurt as crumbs and other stray things make there way in these forgotten places.

Plussat: Very nice hotel with friendly and helpful staff. Rooms are big and furnished very well in a modern style. Very good for a week stay with kids. Great value for a small price.

Plussat: The hotel staff was very friendly and helpful.

Miinukset: The taxi provided by the hotel to take me from the hotel to the airport was a bit too expensive. My other taxi, from the airport to the hotel, was less than half the cost.

Plussat: I enjoyed the fact that the hotel was small and quiet and it was centrally located for all shops n beaches. Also the fact that it was a self contained self catering apartment and very spacious.

Miinukset:

Plussat: Excellent staff, very clean hotel, fantastic value for money.

Miinukset:

Plussat: Very spacious clean suites, large LCD TV, friendly staff, good breakfast buffet.

Miinukset: Swimming pool is small and too shallow (1 meter depth)

Miinukset: Internet & the staffs ability to solve a problem

Plussat: Most everything exceeded my expectations!

Miinukset: Assumed the work out room/ gym was included was disappointed that it wasn't!

Plussat: good view from booking and not the same in reality.no anything with 5 star,its seems as 3 or 2 star. Rooms are dirty and old. food was poor.

Plussat: Normal

Miinukset: The receptionists are not qualified to introduce the facilities available for you, they have now idea about the value of the vacation time and incapable of solving maintenance problems

Plussat: Excellent staff, very professional, friendly, helpful and well trained, i was asked to rate my satisfaction with my stay around 20 times in 4 days, they are very customer satisfaction oriented, the hotel landscape is perfect, the most wonderful fish i ever saw while snorkeling, great food , very good swimming pool and cleanliness, life guards are very professional they always keep an eye on children and make sure everyone is safe, the hotel doesnt charge for extra water in breakfast or dinner, overall it was a very pleasant stay, i strongly recommend this hotel, excellent managenent.

Miinukset: The beach is rocky and the water is shallow for around 150 meters from the beach

Plussat: Amazing staff. Extra clean. Perfect safety measures. Special Thanks to Mr. Ayman (service Manager)

Plussat: Breakfast was great, dinner was fine. Staff are very helpful and sea lifeguard is handsome Sea is great for snorkeling. Hotel is very clean My next stop when I visit sahl hashesh again.

Miinukset: Now free wifi in the room

Plussat: Quality Diving opportunities Food Rooms beautiful and clean and spacious

Miinukset: Value. Was expensive

Plussat: good pools, breakfast fine and dinner selection good

Miinukset: I booked on place and price. However when we got there I was told that i made a booking as an Egyptian national which was not applicable to me and so that I had to cancel this and re book at a higher rate. I WAS NOT given another option for booking at the time and I feel that I was duped in going there by price. When i mentioned this they said that they had other people saying the same thing and yet they have not changed it and people on arrival have to pay more! What a CON Also the hotel obviously does a lot of package tours and the level of the guests are not the same as the private people who pay a lot of money to be treated the same!

Plussat: The place is more than amazing, everything was in a royal style, very clean and very elegant. The room wasn't that large but was very nice and comfortable. It had beautiful sea view and also looks on some palm tress and pools, it was outstanding. The food is more than perfect, every types of food and desserts were perfect. The infinite pool was very nice, the beach was also very beautiful. The staff were friendly. Overall, the place is very elegant and calm. I liked this so much.

Miinukset: - There's nothing to identify that you are a resident in the hotel or what meal plan you've booked. Many times you find a person from the staff or the security coming to ask whether you're a resident in the hotel! Also in the dinner, you have to identify your room number to the waiters to verify that you should or shouldn't pay for this meal. This was annoying specially when you're taking photos on the beach or eating your dinner and find someone coming to ruin the moment. - It wasn't mentioned that women with Hijab (Burkini) are not allowed to swim in the infinite pool. BTW, they name Hijabi swimwear Burkini. That was really annoying and disrespectful specially when it's not mentioned when you book. My wife couldn't swim with me in the infinite pool and just was sitting out there. In general, Burkini is not allowed except in the family pool. Guys, I'm a honeymooner and I want some privacy. Why do you obligate me and my wife to swim in the family pool and not in the adults pool ! That was the worst thing in the stay. - The animation team isn't noticeable. They said that there's a part at night in the theater. It was really awful. We just sat there for 5 minutes before leaving. - It was mentioned in a rule book found when we entered the room that there are some rules in the hotel, one of them was the Burkini rule I mentioned above, and another one was about a dress code that you have to follow in the restaurant and during dinner and so on, mentioning that wearing casual shorts are not allowed! This was really strange but I decided to follow the dress code of that royal place. However, I was the only one there wearing pants :D. Don't add rules that aren't appropriate and don't apply.

Plussat: The hotel is great. It has a lovely sandy beach with snorkelling opportunities and very nice facilities. Different pools and a very nice breakfast and dinner buffets. The animation team was good and they hosted a daily show at the Roman theatre...

Miinukset: It's huge so a lot of walking

Plussat: Good animation team Good food and facilities Good spa

Miinukset: Rooms need more facilities and maintenance

Plussat: every thing stuff were very welcoming , food was amazing , kids club is super, animation team are the best , we really did enjoy our stay and BIG THANK YOU to every body who made our stay fabulous , MR. Reda from F&B was very friendly and welcoming, all reception/house keeping / F&B and all stuff.

Plussat: Location is amazing food was perfect General manager Mr serdar is very nice man so polite and friendly

Miinukset: The animation team only the boys (special the leader of the team and the boy with curly hair) is very rude and not the image of the hotel before the other leaders and the staff was amazing but the girls out of that comment

Plussat: View, service, serenity, food, quality, comfort

Plussat: Everything was more than perfect :)

Miinukset: nothing

Plussat: Perfect !!!

Miinukset: Perfect !!!

Plussat: There was a variation in food and the restaurant and the food was excellent

Miinukset: The air conditioner was not good but they did there best

Plussat: From the moment you walk in the welcome is unreal, the guys working there are so friendly and helpfull. The hotel itself is amazing so modern and spotless, pure luxory!! I will defo be back next year.

Miinukset: That we couldnt stay longer will defo be back again

Plussat: From the moment we checked in, all through our stay, until we check out we were completely embraced by friendlyness & absolute comfort .It is as if you are invited into a place that breeds Courtesy & Hospitality. It is this warm welcome, hospitality & comfort that very much made us feel at home during the entire stay & It has been one our best unforgettable vacation. I cannot thank enough the manager Hassan Bastawy & Svetlana who went out of the way to arrange a return flight for us when becaues of Coronavirus our flight operator TUI had turned their back on us & had left us stranded. Such a hospitality is a Brand in itself. The breakfast buffet was delicious with many choices to suit everyone's taste and despite the fact that at times it was quite busy, the staff made sure that there was never a shortage of the services offered in the buffet. The dinner buffet was an absolute gastronomical delight & the one of the best we had. Our thanks in the buffet goes to Ali & his brother for taking care of us each day & also to Lotfi at the reception for responding to our queries promptly. I highly recommend this resort just be there you would't be disappointed, one thing is sure I will be back again.

Miinukset: ever thing was wow, super

Plussat: Very nice stuff, service was amazing. They make sure to satisfy your requirements. Beautiful sandy beach and very clean sea.. Towel service was top, same with beach bar service.. Live music or some sort of entertainment every night accompanied with shisha ( Mr. Mahmut ) will definitely take care of you !

Plussat: The hotel and place and the stuff were fabulous! Every time they made me smile! Food is fantastic! Rooms are clean! High quality service! Definitely recommend this place! Must be seen! Thank you very much guys for everything! I loved it!

Miinukset: Everything was amazing!

Plussat: Excellent food and service.

Miinukset: The weather. We had rain one day, very rare in Egypt.

Plussat: Restaurants are amazing, dining at the beach is romantic. Property manager, Mr. Hassan, is very helpful.

Miinukset: N/A

Plussat: Good food, clean rooms and hotel, low key entertainment which is what we wanted. Great beach at hotel . Friendly staff particularly beach waiter (Amr) was fantastic very attentive to guests needs, and also Mohammed and Ali (Beach life guards)

Miinukset: Romance bar in older part of hotel - there was a smell of diesel which we mentioned caused by outside tanks being too near to the air conditioner unit

Plussat: Hotelli oli rannalla ja sen yhteydessä oli mm. sukelluskeskus, vesiurheilukeskus, pieni kylpylä ja a la carte-ravintoloita joissa kannattaa käydä buffetin sijaan syömässä illallista. Rantatuolit olivat ilmaisia ja rantabaarista sai erilaisia virvokkeita. Hotellialue oli yleisesti siisti ja ihan viihtyisiä.

Miinukset: Rannalla ei saanut rentoutua rauhassa koska hotellin yhteistyöyritysten henkilökunta ravasi edes takaisin koko ajan ja yritti myydä retkiä, hierontaa ja erilaisia aktiviteettejä vaikka moneen kertaan sanoi kiitos ei kaikille tarjouksille. Hotellilla on keskeisellä paikalla palvelupiste josta niitä voi käydä varaamassa. Buffet-ruoka oli joka päivä hyvin samanlaista, hieman mautontakin ja valikoima suppea. Eri päivinä on kuitenkin eri teemoja jonka mukaan pääruokana oli esim. hampurilaisia tai pihvejä. Rantabaarin valikoimissa ei ollut hanaolutta. Sitä sai kuitenkin hakea erikseen hieman kauempaa allas-baarista.

Miinukset: Terrible terrible food, we felt like we were fed garbage. When trying to book a la carte the hours were so restricted (10am to 12pm) and u can't book through the reservation desk. So if u are out diving the entire day there is no chance to book a table. We end up ordering pizza to the hotel, because there is nothing around it. My mom went to eat alone at the buffet and has been harassed by waiters which are trying to flirt with ladies, that is very inappropriate for an employee. At the beach people bother you with constant offers of spa, photos, massage, interrupting your peace.

Plussat: Everything with simple touch Very good resort for families Friendly staff

Miinukset: N/A

Miinukset: Food

Plussat: People were awesome Specially Mr.Hazem Saleh (Reception) , He was amazing (Friendly and helpful to the limit)

Miinukset: Food Can be better

Plussat: You just go to a place where the staff are doing their best for you. Such a great place and will definitely go there other times

Miinukset: The animation team is amazing.. Clean rooms excellent food the staff are so cooperative and nice..one of the best hotels i have ever been at Thank you all for the amazing service and vacation

Plussat: Top hotel I have been in! I was in Spain and Turkey last year and stayed in 3 different hotels and comparing the food, the service and facilities Mercure Hurghada is a very top hotel for me and for my family. The sea water is amazing and if possible to include photo I will to show how amazing is the water is. Our nice experience with this hotel started from the reception as Omar, Ayman and Hazeem are really friendly staff. They allowed enough time for us to explain and explore the hotel. Followed by the restaurant chief Shamandory and really nice restaurant staff. All helped us to get what we need. Another great experience at the swimming pool, a guy called Farag is one of the kindest and honest person I have ever met. The house keeping Ahmed is a really nice man who did a great job in cleaning the room. This hotel will be our fav destination from now on and I really recommend it for everyone! I could go on for a few hours writing Every experience, really great hotel and great service! Many thanks Mohamed

Miinukset: Swimmingpool closed too early before sunset and this is the time we love spending time in the swimming pool!

Plussat: the room

Miinukset: food

Plussat: The Beach

Miinukset: Resturants

Plussat: Every thing fantastic Mr Amr Restaurant manager Is Wonderful and helpful personal

Miinukset: The food quality is so baaaad and variety of food is poor and staff is not friendly

Plussat: The food was great and the resaurant workers are very active and cooperative. The reservations team were amazing once they heard about our issue with the aqua team.

Miinukset: Half of the aquapark was broken for full two days. The aquapark workers were annoying and they refused to let my son slide although his hight was satisfying for the aqua rules. When i talked to the aqua manager about this , he was aggressive and not elligable at all to communicate with guests. The animation team don't exert any effort, as if they are a group of friends in a trip together.

Plussat: Staff are very polite and helpful / animation team are very nice, energetic, smiling , playing with kids and dancing every where. Pool and food quality is great specially Lebanese restaurant

Miinukset: -My room was a little bit dusty and small not superior as i booked but staff solve the issue immediately and upgraded my room to family one. It was very nice by the way

Plussat: Everything

Miinukset: Beach is nightmare

Plussat: Everything was great lovly place

Miinukset: I was unhappy on checkout as I was misinformed regarding a late check out I thought it was agree for free however I was very surprised wen they charged me 40 euros and wen I called the manager he was nonbank at all as they all assumed I was making this up

Plussat: Great buildings and interior, spacious and clean rooms. Rater than fine sand, the beach is made from gravels. Note that reservations for the a la carte restaurants needs to be made 1 day prior to eating, and they only take one seating per night. Very limited menus, unless you wish to pay extra. This hotel suits best families with small children, and without expectations for great food experiences. The service level in general is not 5 star standard, but this could be related to this being a quite new hotel. The area surrounding the hotel is very nice within, but stepping out of the hotel area, you will find construction sites. 10 minutes by taxi to go into Hurghada. At the private beach, you can expect persistant enquiries by henna tatooers

Miinukset: Service level needs improvement. Not corresponding to the 5 stars of the hotel. Better information about the hotel facilities upon time of arrival, especially regarding how reservation at a la carte restaurants works. Opening hours for pools are a little short.

Plussat: All inclusive -systeemi oli suhteellisen kätevä, kunhan siihen ensiksi pääsi jyvälle. Tarjoiluhenkilökunta oli ripeä ja hyväntuulinen.

Miinukset: Sijainti oli aivan jotain muuta, mitä varausvaiheessa "kartta"-sivulla osoitettiin. Sijainti piti olla Daharin ja Sakkalan välissä, todellisuudessa hotelli sijaitsi n. 15 km Sakkalasta. Lähtöpäivänä taksia ei voinut saada hotellin eteen tilaamalla, vaan se piti itse pyydystää kadulta (n. 100 m) ja ajaa sillä takaisin hotellin ovelle hakemaan laukut.

Plussat: One feels the efforts done behind all details in hotel....great thanks for whole team.

Plussat: Very nice place and the staff are great but of course they will give you the upset and fake smile as you are Egyptian.

Miinukset: Too much ants by the pool and the room beds plus the balcony, they need extra pest control

Plussat: The beach is good, food, animation team, kids club

Miinukset: The rooms are bad and full of insects

Plussat: Excellent for everything

Miinukset: More Expensive

Plussat: The beach was amazing n the pool was heated n nice. The staff were friendly n gr8 (except for the reception staff). The food is good especially the Asian Restaurant.

Miinukset: The reception staff are so disrespectful and aggressive, they are always nervous and angry. Even on our way out of the hotel one of them ran after us with a scissor in a scary way to cut off the wrist band, which was weird and that is why I will avoid Albatros group next time.

Plussat: All front disck staff are professionals, helpful and friendly specially Mr. Michael and Mohamed Mahmoud. All restaurants and pool staff are very polite and supportive, Restaurants varieties is good idea to suit all tastes, good location and design

Miinukset: Animation team is very poor, entertainment and activities during all the day are not good, Shower gel in the bathroom is not available in all days, Transport boat closing time is not good and not matched with facilities timing, there's no Turkish coffee in all the resort, no ironing facilities available in the rooms.

Plussat: Food and drinks Swim up room

Miinukset: - Staff don’t communicate with each other as when I had an issue, they respond back after hours. Very slow. - Majority staff don’t understand English - A lot of issues with the room itself which required a lot of chasing a lot of the time - Management don’t want to take any responsibility of resolving issues

Plussat: Pros Clean , nice , modern hotel with lots of facilities. Nice main pools and green area Great Beach you will definitely enjoy Good food especially breakfast ( fresh juice available at the very end of the row as if it is hidden!) Mostly friendly staff especially at the reception area. Good room cleaning Good kids show and club Fady the waiter at the reception bar is a very hard worker , thank you

Miinukset: Cons Water park heaters at all adults pools were shut off and water was very cold to use , after complaining they started heating them on the next day but still no effect noticed. Kids aqua pools temperature was between 24 and 26 first day , after that my kids used them as they highered the temperature to 26-27 Food of the snacks is repetitive and needs a greater variety Not sure if would like to come back as I felt that we didn't use the aqua park and that other hotels within the same level could have provided us with more care

Plussat: water park was nice for the kids

Miinukset: the long queues on the pool bar and restaurant, concidering the high occupation rates, but still need more staff and people are not traveling to wait in queues

Plussat: Every thing is perfect ..clean ..the food is good...the staff very helpful ..the location is adoriable..the kids aqua very nice

Miinukset: . There is some insect in the rooms..no animation ..but this is due to the recent situation

Plussat: - What I really liked is that the hotel is really fancy with great pools & most of the staff are friendly & welcoming but not all - Beach was really really good, one of a kind - Beach bar was the best, food & staff - Bars are doing the cocktails with the right ingredients

Miinukset: - Food was really POOR, it didn't even get to a 3-stars hotel, the same menu with different recipes & was not even tasty - I visited this hotel because I amazed by the aqua parks for my kids, but they were really boring & not suitable for my 4 & 5 years kids, the volcano is made of metal & my kids got hurt, they played on it twice or 3 times in a 7-days stay - My reservation supposed to include hard drinks, when I arrived it wasn't served & only soft drinks - There were insects in the room

Miinukset: Food quality in general was not up to expectation, stuff suffering food always unhappy. Staff not serving food you have to wait in very long queue to take your food, me and my family was too scary of crowd food queues, during COVID-19 days.

Plussat: I visited there in 2017

Plussat: Pool and room

Miinukset: Food very limited options and beverages bad qualities

Plussat: I like the location ,view ,sea and snorkeling. It is amazing that we can use the three hotels. The aqua is lovely. the room service is really very good .Many thanks for Alaa very polite and hard worker housekeeper.

Miinukset: Food was very very very disappointing. food quality is very bad. honestly wasting of money. No variety 2 days the same repeated food plus the food not cooked very well the rice ,the meat .the same very boring desert. we wasted 2 days from our holidays complaining from the food. we complained to a man called Mr hany he said that he is the manager of the restaurant. But he can't see any problem with the level of the service .Despite the fact a lot of guests were complaining. In our last day a huge difference happened in the food. we found better service change in the menu but I don't know because we complained or because forginers guests started to show up. The animation is very poor.

Plussat: Location View

Miinukset: Food

Plussat: You can call it a hidden gem, the view is mesmerizing. The assistant manager Mohamed Kamboures showed us great hospitality and professionalism... Much appreciated

Plussat: Ruoka oli riittävästi ja eri vaihtoehtoja riitti melko monipuolisesti. Hyvät hieronta-, parturi-, kauneudenhoito- ja spa-palvelut. Uima-allas ja rauhallinen oma laguuni. Snorklaus- ja sukellusretkiä järjestetään suoraan hotellin rannasta.

Miinukset: Hotellihuoneemme kylppäri olisi tarvinnut huolenpitoa, pesualtaan hana oli hiukan irti ja vuoti lievästi. Buffet-ruokailuissa melko kaoottinen hässäkkä. Aurinkotuoleilla hotellin rannalla tulee hotellialueen palvelujen myyjiä turhan usein palveluita tarjoamaan.

Plussat: Staff very polite and clean Room view is amazing Rooms are clean and pools and beach are nice Staff very cooperative

Miinukset: There's smoking everywhere specifically in pools however there's alot of kids They should make smoking areas Food has no variety, bakery always not fresh Food overall not good The show in middle of lunch time so you can't catch it if you eat late

Miinukset: Paikalliset juomat aika kehnoja

Plussat: All inclusive hyvä asia

Miinukset: Tilat ahtaita isolle määrälle ihmisiä samaan aikaan, jatkuvaa jonottamista koko ajan, sillä aikaa pöytä viety ym. aurinkotuoleja rikki ja niitä ei vaihdettu ja niitä oli liian vähän, jatkuvaa tappelua varatuista aurinkotuoleista. Huoneen sänky meni rikki, huoneen ovi oli toistuvasti auki, korjauksen jälkeen yksi ilta oli ovi selällään auki, kun mentiin huoneeseen. Ruoka ei ollut hyvää, aina samaa, aamupalalalla kaalia mutta ei juustoja eikä kunnon makkaraa,. Epäsiistiä jokainen sorkki käsillään. Jälkiruat joita oli paljon, maistui samalta kaikki. Ihan järjetöntä muovin tuhlausta, pieneen 2dl kertakäyttömukiin laitettiin kuumat ja kylmät juomat, laseja oli vaikea saada vaikka kuinka pyysi, illalla joskus.

Plussat: Room and the facilty are excellent ,the animation team is excellent

Miinukset: Lunch and dinner qualitly werenot so good the food was like not fresh,the best meal is the breakfast

Plussat: Ruoka

Miinukset: Laimeat väkijuomat!

Plussat: The location is more than wonderful and stuff is very friendly

Miinukset: Poor facilities The food taste is not good

Plussat: Nice staff and good sea I liked and I well be always back

Miinukset: Nothing

Plussat: Ruoka oli hotellissa hyvää, mutta jonottaminen ja hälinä buffet ravintolassa oli häiritsevää. Viini oli ala-arvoista, ottaisin jatkossa omat viinit mukaan. Uima-allas alue ja ranta oli kiva. Kuntosali oli pieni, mutta toimiva.

Miinukset: Viini oli ala-arvoista. Buffet ravintoloissa jonottaminen ja kova hälinä häiritsi. Hotellihuone olisi voinut olla siistimpi.

Plussat: nice pool, beach and view.

Miinukset: food was not great and catered only for russians

Plussat: Wonderful location with nice views on the Red Sea. Can also snorkel around the hotel. What I liked most is that all 3 meals and drinks are included, so no other expenses needed while you are there.

Miinukset: Aircon did not work. Cussions were very thick and uncomfotable.

Plussat: staf good ,, food is good but need mor variation specialy breakfest ,,drinks and water all the day is very good , location is very good

Miinukset: Desserts is very bad and desserts maker must be changed for The hotel's reputation ,, There is no warm swimming pool

Plussat: it was good,comfort

Miinukset:

Plussat: The hotel was very much alive and the staff were really polite

Miinukset: The food