Sheraton Kona Resort & Spa at Keauhou Bay

I really enjoyed the Infinity pool is separated for families that has no children. It was much more relaxing for me. The valet were really good, and attentive.

Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. So I asked if I can book an appt for a manicure, and she informed me that the manicurist is not in, and only does it on Friday's...asked if I can book for a massage, "sorry, we are fully booked"...mind you there was nobody sitting in the waiting room nor in the back, it was absolutely quiet,..then another person came from the back and said we can book for Sunday at 1pm,..uhm, we check out at 12pm and I do have to catch a flight back home, as my life returns to reality...very disappointing with the service at the spa and how the lack of help they were trying to give me. Just felt as if they did not want my money or service.

The staff were very friendly.

The facilities were dated, hidden resort fees, and no toiletries in the room. I had to ask at the front desk. The $30 per day resort fee was a money grab for basic services offered by other hotels. The hotel restaurant leaked at two of the three tables we were moved to.