Best Western Ocean Reef Suites

Location

Everything, room was filthy, hotel did not have enough bedding for room or towels because all the housekeepers has quit that week.

Dirty. Balcony unswept. Sand on floor in room. Only two towels for 6 in my family. Roaches 2 inches long. Bugs around inside lights. Cleaning crew carts outside door just sitting with junk all around out there. No tv.

The awesome view.

The room was 1 1/2 hours late for check-in, there was only 1check- person for a lobby full of guests. The staff did not wear masks and gloves, there was no tv for our4 day stay .Our balcony had broken chairs, the manager would not talk to me.

The beach location was very nice.

It was not clean, the elevators did not function, the stairwells were filthy

The Hotel room is very spacious and has a separate living making it look like an apartment. Three separate sinks which Is perfect and a modern look. As well a large refrigerator Which is also perfect as well.

We arrived and paid another night and was never told the TVs and phone wasn’t working. The entire room has a horrible smell and was just handed a spray! Only two towels no toilet paper! The pool was very dirty, they cleaned it that morning for 4 hr

Roaches, rusty utility knife blade on the floor, garbage absolutely everywhere, elevator broken, asked for housekeeper not to come in but came in anyway, air filter obviously hadn't been changed in a really long time, sheetscwere scratchy, bed was small

It ruined my vacation and left after one of three scheduled nights