Hotel Herman K

Breakfast has good ingredients, location is fantastic, friendliness of most of the staff

Rooms, too dark because windows are hidden about 80% behind a fixed shaded facade, so that you always need lights on even in bright sunlight, too small, not well ventilated, impractical in many ways, misrepresented on the hotel website (that may be better in the two uppermost floors, which seem to be suites) the staff is untrained and unsupervised, they try to compensate by being super-friendly, that however does not always work, e.g. the breakfast buffet routinely runs out of coffee, skimmed milk, cereal bowls, and more, and the staff only reacts once you point it out to them, zero anticipation, which would be the first step to professionalism, the Roxie restaurant on the premises is not outright bad, but it does not compare favourably to the many excellent restaurants within walking distance, like e.g. Fishmarket, Pasta, Tight, Retour, one of the badly ventilated bathrooms/rooms triggered a (false) early morning fire alarm, which happens often, according to hotel staff, very annoying, far too expensive for what you finally get, even taking into account that Copenhagen is one of the most expensive places on earth, from Monday to Friday most guests seem too be business travellers on cheap company rates, tourist rack rates seem outrageously high for what you get, even in Copenhagen. We stayed in two rooms for four nights, so I know what I am writing about.

the room was extremely small and the service was very slow as there was not enough staff. Although the staff was really good