Sheraton Grand Krakow

Breakfast was very good and staff there were very friendly, very good location and bed was comfortable. Gym had a really good selection of equipment.

Kettle was missing a filter so tried to call for a new one. Phone didn't have any sound when trying a few times. Eventually had to use speaker phone, and tried to explain that the phone was broken. Receptionist was rude saying "well it sounds like it works", before I had a chance to explain. They replaced the kettle with one clearly from storage as it was really dusty. The bathroom stank. The stay itself was fine, and all other staff were friendly and helpful. It was just a couple of things that let it down but I think they are pretty important things as they contribute heavily to the overall experience. When you go to a hotel that isn't cheap you shouldn't need to worry about things not working and staff being short with you when you are polite.