Holiday Inn Kunming City Centre

Clean room, comfy bed.

◘ Swimming Pool is open to the public and is constantly filled with screaming kids 24/7 having swimming lessons. The hotel has rented out the pool for swimming classes to make more money... Previously when I stayed here it wasn't rented out and actually it was quite a lovely small private swimming pool for guests to relax in, but now it's quite disgusting the water is discoloured, murky and generally the whole place looks overused and run down. ◘ Make AC adjustable in rooms, what's the point of having an AC panel in room if the hotel is already set at a certain temperature. My room was 27°C... way too hot! Staff are unable to do anything, every room is the same. ◘ I only stayed for two nights and during this time I saw almost every single staff member using their mobile phones in front of guests; playing games etc. ◘ Breakfast chef didn't ask about egg frying preference e.g. 'sunny side up' or 'over easy' and proceeded to make possibly the worst fried egg I've ever had, for some reason he purposely burst the yoke and spreads it around...spoke to Manager who fixed the problem, and I finally got a normal fried egg. Why is he out there if he has no idea what he is doing?Lack of staff training. ◘ Reception check in, cold, shy, unresponsive, and gave no information about hotel facilities or breakfast times etc.Her name was 'Selfie'.Again Lack of staff training. ◘ Check out slow, guests don't queue and push in, staff say nothing