La Quinta Inn & Suites by Wyndham Lake Charles Casino Area

The staff was friendly and as helpful as they could be. The breakfast was pretty good. The location was great for us-close to the casinos and to the mall.

I was very disappointed with the condition of our room. The hair dryer did not work. The tub did not drain properly-collected water as we showered. The lid to our ice bucket was absolutely disgusting, so that rendered it useless to us because there was none available at the front desk. The carpet was not vacuumed very well. The room overall did not look fresh-dust and fingerprints throughout the room. Worst of all, there was a large bug that crawled across the counter under the TV. The hotel was sold out due to the location and a holiday weekend, so there were no other options except to stay in that room. No one answered our call when we phoned the front desk about the matter. My husband ended up moving the cabinet away from the wall to find the bug and kill it.

It was close to the casinos

We had issues about the air conditioning. It wasn't blowing that cold. The employee came in, unplugged it and said she was calling maintenance who never showed up that night nor the next day. I have stayed here numerous times and never this bad.