Rodeway Inn Springhills Lake George

The motel is quiet and easy to get to.

We were supposed to check in at 3pm. Our room wasn't ready until 4:45. Our room was not cleaned for 3 out of our 5 day stay. We had to ask for our trash to be removed from the room. Our towels weren't changed when needed. They seemed short staffed. We waited for close to a half hour for a desk person to return to the desk when we didnt have towels in the room. The refrigerator 8n the room leaked water.

Location to our needs was wonderful. House keeping did make beds and replace towels daily. Check in and check out was simple. We were on first floor.

Upon check in toilet was running continually. Micro wave was rusty. Bedding was very uncomfortable. Very limited cable TV. On the last night of stay I had to park on an embankment (hill) because of no parking in parking lot! Other places I have stayed in this area have included Continental breakfast for similar or lower prices.

Close to the highway.

Water was warm at best. The continental breakfast you had to go to another hotel.

When we went to bed, we saw a small bug on a pillow. We'd never seen a bug like it before, but it was pretty unremarkable and we cast it aside and fell asleep. The next morning, my wife noticed a couple insect bites before we checked out. After an hour driving, she complained of itching and noticed many more bites. Upon later investigation, our fears were confirmed: the bug we'd seen was actually a bed bug, and many more like it had bit my wife during the night. When we called the hotel (we tried repeatedly for several days), they did not pick up and we couldn't leave a message because the voice mailbox was full. When we called the Choice Hotels group, they claimed (at midnight, 3 hours after our complaint) they had contacted the Rodeway Inn and informed them of the complaint. I pressed them to give me the contact information they used, and they refused, but did say the hotel would be getting back to me (it's been a week - they haven't). As compensation, they offered the equivalent of 3/4 of a free night at what was a complete dump of a hotel - you couldn't pay us to stay at this place. Absolutely filthy, and with absolutely no accountability. Well, except to the state health inspector, which I've put on notice.