Santa Catalina, a Royal Hideaway Hotel

The spacious "junior suite" with separate seating area, large bathroom with separate toilet/bidet and shower, large balcony, impressive communal areas, decorated conference rooms and courtyards, roof-top pool with views over city, setting in beautiful Park Doramas, helpful reception staff. Excellent choice and quality for breakfasts in attractive restaurant with large terrace. The hotel is relatively accessible to all parts of the island, the scenery and traditional towns in the north and centre and beaches in the south, but Las Palmas is often noticeably cooler and cloudier than other areas, particularly the south.

We booked half-board but this proved very restricted, only operating in the bar-restaurant with limited menu choice for the evening meal, limited indoor seating for couples on high stools (too cold to eat outside), and poor waiter service. We could have used a more expensive restaurant on site, but that involved paying an additional supplement of I think 50 euros per head per evening. The reception staff offered us the bar-restaurant's à la carte menu but that was also limited and uncomfortable seating/poor service/poor value for money remained a problem so we switched to bed and breakfast and found an excellent restaurant on the marina with much better choice and service at a lower price. You need to take great care to put all money and valuables in your room safe at all times. Although normally very careful, I accidentally left 300 euros in our room 329 and it disappeared i.e. must have been taken by someone servicing the room. I hesitated to report it since I expected to be told the hotel wasn't liable and didn't want to sour relations with the staff, particularly since we had made a fuss about the half board. When I got home, I decided I had to notify them so they could possibly prevent future guests from being robbed. I have been very disappointed by only receiving a belated response which completely fails to address this particular issue. I can only think that if the hotel has to close and lay off staff because of the coronavirus, someone who may have children will have an extra 300 euros to look after them!!