Hilton Shillim Estate Retreat & Spa

Room size and design

It’s a great property in terms of space & our villa was really spacious with a big lawn and a private pool. The cleanliness and facilities were also pretty good but even after all these positives the overall experience is extremely poor as there are no service standards at all, the attitude of the staff is horrible (not talking about the restaurant team but more so the front office staff, they are constantly full of excuses), the buggies to ferry you around the property take forever, we couldn’t contact anyone in the hotel post 12 midnight all the lines were constantly engaged (what if there were a medical emergency?) the food quality is way below average and the dinner buffet spread is really poor doesn’t feel like a 5 star at all in these departments. This place is definitely not worth the price. As for my personal opinion I would recommend anyone reading this to stay at a taj or an Oberoi property instead where it would be a true 5 star experience. I’m definitely not going back to Shillim and I’ll probably avoid staying at a Hilton property at all cost. All of this being said if someone from the hotel team is reading this I do hope you take this feedback as constructively as possible and make some changes cause it’s a property that I personally believe has a lot of potential. Ps - it would’ve been nice to have automatic blinds so that you don’t have to get out of bed to open or close them. Also you can’t even reach higher blinds so what’s the point of even having them?