Nice employees and super nice beds. TV was also nice.
After staying a night at the Four Points I didn't think it was an awful hotel, until I was charged three separate times in the following two weeks. The first two were supposedly deposits for damage at $50 each that the manager claimed would "fall off." Until I called a second time those charges remained on my card. I thought it was over until last week when another $72.40 appeared from the hotel. When I called about that charge they claimed someone must have charged food from the restaurant to our old room number. I asked for them to remove it, but they claimed it would have to wait to be investigated and there was still no promise the charge would be removed. I ended up having to call my bank to cancel the charge. Needless to say, I don't recommend this hotel to anyone. The stay wasn't bad, but it's not worth the hassle afterwards.
I loved the fact that it was a newer hotel. The staff goes out of their way to accomadate you. Very, very clean, and had an excellent atmosphere. Highly recomended! The only con I could think of was the bed. Very firm mattresses.
The staff were exceptional...welcoming, attentive. Bed linens, pillows and showerhead.
My room was very clean, comfortable and tidy. The restaurant meal was very disappointing for the cost.
Not much. The location is great, but the room was dirty! Dated rooms and dirty. Banged up room furniture. Expected more for the room cost!
Staff was friendly and eager to please. Hotel was nice and in a great location. My problem was my room wasn't paid for by Kayak. The staff had to call and find out why the cc for Kayak was DECLINED. Also, booked a non smoking, but due to Kayak's problem ended up in smoking. The hotel staff bent over backwards to cleanse the room of the smoke smell better. They were willing to switch the room, except they were booked solid due to a very large convention.
Blood splattered on the ceiling, holes in the walls and doors. Dirty with holes burned in the comforters. Never again!
When reading the previous reviews I thought it was going to be a "you geg what you pay for" experience but it was totally opposite. Very comfortable. I didn't like the fact that you had to have a team member unlock the door to get to the pool.
When we arrived, our comforter was dirty and the staff didn't know where to find a new one. So instead of finding one and bringing it up to us, she said to bring it down to her at the desk and find a different blanket.