Eden Roc Miami Beach

It was good when they moved us to the newer part. The old building is truly a dreadful deal

One very rude (European Im ashamed to say) man at Reception. Also if the are going to use the original old building it needs serious attention. Spartan and depressing. Not even a chair or anywhere to put a case. Just beds

Front desk staff was very unfriendly and unaccomadating and made a person feel unwelcomed. The manager was called but he wasn't much better. Great spot but staff terrible.

I liked the location and the facilities

Cleaning was very poor. Even a bed sheet with a dry blood spot was put in my bed . My balcony had a coffee spot when I’ve arrived , it stayed there for my 3 days stay . Even with all the crisis on Covid 19, I haven’t seen people cleaning constantly the common “touching “ areas , no alcohol gel available .

Hotel lobby was lively, good location on the beach, however you need car or Uber to go to other places, not walkable

Rooms are outdated, unpleasant smell in rooms, definitely not so nice in person as on the pictures...