Shore Club

The staff at the Beach, young men that tend to the chairs were first class. They should all be taken care of and really make a good impression. They very much saved our South Beach experience. Honest hard working young men!

South Beach area was not ideal for families. Outside of the Hotel - Collins Ave was very dirty and smelly - Urine and Sewage every morning. The Hotel's restaurant had good food but extremely overpriced and inline with characteristics of a tourist trap. The Restaurant's waitstaff were attentive and professional until asked why an 18% gratuity was added to bill without my discretion (I guess they needed it more)...after I asked this, I was told it is standard practice, and if I wanted I can add more??? Then the waiter disappeared and was no where to be seen. The hotel is clean - but when you book 2 rooms and are told one of your rooms will be facing a wall while the other has ocean front...and there is nothing they could do without me paying more...it really does look like front desk staff need assistance in training and should use common sense...I should not need to ask or pressure for an upgrade - take care of your customers! The eating establishments around Collins and anywhere in South Beach are a complete downgrade in service. The waiters are almost criminal in adding tips to customers bills without authorization. The City of Miami and all involved in the Travel and Restaurant Industry should pay serious attention to this incorrect practice... you are hurting an industry and your city's reputation.

Nice Pool Area , good Drinks and Food and also very good Music at the poolside. We enjoyed our stay!

the Rooms looked ugly and had not Flair at all...could be made really nicer but they were tidy and not dirty.