Moscow Marriott Grand Hotel

Comfortable Clean Value

Nothing

The location is great! Breakfast was very good! The room was clean. I won’t say everyone from the hotel stuff are super helpful and nice and friendly, but some were really nice & helpful.

The stuff is very slow both on reception and during the breakfast. Always needed to ask to update with toiletries in the room etc. Our check-in was really strange, on the 30th of August the reception stuff was not friendly and smiley, our room was prepared for one person with toiletries and bottle of water. It was absolutely unexpected and disappointing from such level of the hotel. It’s a standard thing. But still some of the stuff was helpful, helped to print a boarding ticket (although it’s a normal thing in such hotels). The funny thing is if I speak English during my stay, it feels that the stuff is much nicer to you :D. However, I always speak Russian language when I am in Russia as I am original from Russia. But it’s a certain difference regarding the stuff.