Moskova hotellia

Plussat: The restroom is very clean and new technology

Plussat: For sure the best hotel experience of my life. Booked a suite and had the entire 3rd floor lounge to ourselves one Saturday night.

Plussat: everything. Fantastic breakfast buffet. Excellent of excellence staff and reception.

Miinukset: nothing

Plussat: Very big room, the deluxe double. The hallways were a little musty smelling. The room was very nice, though. It was good the bar was open late, until 02:00. However, the drinks were expensive! 2 cocktails plus tea was about $US90!

Miinukset: Prices were high, even for Moscow.

Plussat: At the moment best money for value

Plussat: great staff

Miinukset: i had to wait for my room for few hours and instead of upgrading me to the better room i received the room with the bad view. when u stay in one hotel for as many times as i stayed in lotte u know which room is considered good and which not . it is the second time in a row that i am having not the same great experiences as i used to have .

Plussat: Comfort

Miinukset: Staff a bit too attentive!

Plussat: Amazing spa

Miinukset: Not enough beds in pool to relax

Plussat: Super welcoming staff. Clean and Comfortable room equipped with all amenities needed. Turn down service. Sweet complements. Great value for money.

Miinukset: -

Plussat: great rooms, bar

Miinukset: breakfast was too pricey

Plussat: Facilities were excellent. Beds were great.

Miinukset: Not very close to metro. Shower never - repeat never - maintained a constant temperature. Vacillated between hot and cold every 2 or 3 seconds.

Plussat: nice to stay in one of the “7 sisters” nice view on the city

Miinukset: - restaurant totally overpriced, charging for bread. The food is fat. The restaurant is known among local to be a bad choice but we learnt that too late - spa is huge, but the jacuzzi and sauna are just mild-cold - charge for more than 2 coffee cup per day in the room

Miinukset: impolite and unqualified staff (stupid questions and wasting time during check-in and on breakfast reception).

Plussat: The view

Plussat: Everything was perfect! Tutto era perfetto !

Miinukset: Nothing ! Niente !

Plussat: Everything

Miinukset: Nothing

Plussat: This was the second time we stayed in this hotel this year. Overall all excellent stay, the view from the room was excellent. The location was good as you have to take a taxi always. Staff was reasonably friendly. The room had a coffee machine this time which we really enjoyed.

Miinukset: Breakfast was overpriced. The night staff on the front desk could be more accommodating and friendly. But thanks to them, after insisting they made it happen to get us a room with a good view.

Plussat: Such a beautiful hotel. The breakfast selection was great, and the view of the river was very nice.

Miinukset: There was a bit of a mix-up with my late check-out, which was frustrating. I expected the customer service to be better.

Plussat: The room was excellent (10th floor). Bed and pillows are extremely comfortable. Bars and restaurants are very good and food is great as well. Large choice of cocktails and great view from the Mercedes bar on the 31st floor.

Miinukset: I was blocked in the elevator between floors because of an electricity short-cut. So, 30 minutes in the dark, stuffiness and with no or very poor communication from the hotel staff . Finally, a technician came and I jumped on the low floor. No excuses from the hotel. These hotel people don't know (or have not been trained/instructed) what to do and how to react in any even slightly unordinary situation. I can't imagine how they would behave in case of a fire, for example (?!)

Plussat: Friendly staff, cozy rooms with nice view. Very comfy bed.

Miinukset: Complicated light settings

Plussat: Others are perfect...

Miinukset: AC not that cooling but it's Ok,

Plussat: It was value for money. The view from my room was great. If I ever go back to Moscow I will definitelydefinitely be staying there again.

Plussat: Very modern and clean hotel, friendly staff. Breakfast was very good albeit pricy (about 50 USD) Bar upstairs is definitely worth visiting.

Miinukset: I bit far from the nearest metro station - almost 10 min walk, which was not pleasant given cold weather.

Plussat: Solid 5 stars with best views of Moscow from high floor rooms and bar on 33rd floor. I personally prefer it to Ritz and Four Seasons for panoramic views!

Miinukset: Nothing

Plussat: View was unforgettable

Plussat: Excellent in all respects. Very friendly and helpful staff. Close to Metro

Plussat: This hotel was amazing. It is situated near one of the biggest roads of Moscow, but inside of the hotel it's really quiet inside (also in the rooms) and there are great views in the restaurant on the 33rd floor. Location is good, just a 5 minute walk from the train and metro station. Literally everything about this hotel is good: the breakfast with a lot of choices, everything is fresh and eggs/omelets are made fresh. The room was clean, with an amazing bathroom, great beds and pillows, a lot of amenities. The staff is friendly, helpful and attentive. The executive lounge has a great ambiance and offers really good food. The lunch is rather limited, but we had a great diner on one of our days there, with fresh fish, mashed potatoes, vegetables, salad etc etc. I would recommend to have breakfast in the main restaurant since that offers more choices than the executive lounge.

Miinukset: The airconditioning was rather noisy and the bedroom was not completely dark. But ok, I need to have a complete dark room or else I am not able to sleep.

Miinukset: There was no USB port to charge my mobile phone.

Plussat: This hotel is class and clearly deserves its 5 star rating. The staff are pleasant and offer an excellent service. I would highly recommend spending just a little more to upgrade to the Swiss Business Lounge, which entitles you to breakfast, lunch, snacks and a dinner offering. With dinner there is plenty of wine, beers, soft drinks and water available all of which is inclusive. The staff in the lounge are always pleasant and address you by name, which is a nice personal touch. The Spa, Gym and swimming pool is top class. If you like your fitness this hotel really caters well for such requirements. The City Sky Bar on the 33 floor is stunning and by night offers a view of Moscow that you can’t get anywhere else. So overall a fantastic hotel with great service and facilities.

Miinukset: The only tiny negative is the location of the hotel which is about an hour walk from the sights and a 20 minute taxi ride which is approx. 1000 rubles (£10.00) each way. But don’t let this put you off...

Plussat: Great Views from my room and Great breakfast !!! The staff let us do an early check in， which is really nice!

Miinukset: Nothing

Plussat: Everything

Miinukset: Nothing

Plussat: Very nice boutique hotel. Very helpful staff. Superb central location next to metro station.

Miinukset: The movie selection is poor with no option to use your own netflix

Plussat: Spacious rooms at the most central location in Moscow

Plussat: Great location. Leisurely 10 minute walk to Red Square, close to bars, cafes, shops and Metro. Friendly, welcoming and helpful staff. Very spacious room and en-suite.

Miinukset: N/A

Plussat: Everithing, the kindness of the staff, the Room, the breakfast.

Miinukset: Nothing to complain!

Plussat: perfect location, very clean, nice staff

Miinukset: there should be more options in room service menu and portions are too small

Plussat: Good location. Great breakfast.

Plussat: Room design, big rooms, very cleen, good location,

Plussat: Location,design,service-everything was great

Plussat: Amazing hotel, staff, location. Highly recommended.

Plussat: Nothing much

Miinukset: The double room we stayed in, last year was really class, but, the single room was less than ordinary.

Plussat: Very professional staff, helpful receptionists, extremely polite. Facilities. Great fresh gym. Wonderful bed lining and quality of the bed. Beautiful bathroom. Good breakfast. Best location. Very efficient portier and room service.

Miinukset: Nothing

Plussat: Staff Location Facility

Miinukset: The bed pillows so soft to sleep well, Should more mid or hard soft pillows

Plussat: the bed linen was heavenly

Miinukset: was disappointed to hear that only one hot dish would be available for breakfast , since it was a buffet everything should be available.

Plussat: Clean, comfortable, friendly & helpful staff

Miinukset: More options in breakfast & to provide iron set in rooms

Plussat: Great location, great service, very comfortable rooms and amenities

Miinukset: I liked everything

Plussat: High service standard, staff very efficient and very kind, premises and gym top notch. Rooms large and impeccable. Everything runs smoothly. Concierge very good as well. Location great. Highly recommendable.

Plussat: Location excellent

Miinukset: The bar terrace had no atmosphere

Plussat: Overall Service and Facilities

Miinukset: Old shower

Plussat: Sijainti, sisustus & palvelun taso.

Miinukset: Shamppanja lasin hinta korkea

Plussat: perfect location, near to everything you don't need to have a car, you can walk to all points of interest

Plussat: Staff. .

Miinukset: Under construction nearby. . .

Plussat: Siisti ja tyylikäs huone ja ystävällinen henkilökunta!

Miinukset: Kulkutie metroasemalle - lähellä työmaa, joten tuli aika pitkä kierros (kävelymatka) metroasemalle.

Plussat: Lovely friendly staff, food was very good and rooms exceptionally clean.

Plussat: The facilities was poor no swimming pool, service to room like water whenever requested and daily cleaning should be their

Plussat: Clean, silent, confortable

Miinukset: Breakfast not included

Miinukset: 8 kerroksen lounge oli melko ankea. Olisimme kaivanneet alkoholijuomia

Plussat: Very clean and comfortable Had a very pleasant stay

Plussat: staff, room

Miinukset: distance, every superior room should have breakfast included

Plussat: Really friendly staff, attention to details. Beautiful room

Miinukset: Gym was not that good

Plussat: Position bear to metro, excellent breakfast

Miinukset: Nothing

Plussat: Great location, within a short 10 minute walk of a metro. Also near a good kebab shop and a Daily supermarket. Friendly staff and they offer 24 hr room servics, great for late arrivals. Decent room with good facilities, nice little toiletries supplied and a hairdryer. Great air con.

Plussat: Nice room, comfy bed, great coffee and friendly helpful staff

Plussat: good, clean, welcoming staff

Plussat: Excellent locationn in the district Zamoskvorechie. Design. Standard double room was big and very comfortable. Staff is really friendly. It is easy to park a car right near the entrance.

Miinukset: nothing

Plussat: The wifi worked and the room and bed was comfortable , however room temperature was too hot.

Miinukset: Staff were surley and didn't come accross as friendly ( reception staff )

Plussat: extra very expensive

Plussat: its location

Miinukset: -

Plussat: Very friendly staff, nice clean rooms. Perfect location close to the city center. Very comfortable and large bed.

Miinukset: Little minus: 50% extra pay for early check in.

Plussat: Room / Staff / Location /

Miinukset: Bar / Restaurant could be improved

Plussat: Staff was friendly and helpful (e.g printed boarding pass for me at desk)

Miinukset:

Plussat: Brand new hotel, western standard 4 star (rare for Moscow). Modern, clean, nice spa, nice position. I'm used to be in Moscow frequently and this was the best 4 star hotel I've been in.

Miinukset: The hotel opened a few days before my check in, so restaurant did not open yet, services organization still in progress. I guess in a few all these will be ok.

Plussat: hotel staff is excellent, location is also perfect, all things in rooms are brilliant new. 10 min away from Red Square. at the time ideally price/quality relation

Miinukset: the breakfast was extra to pay and price was too high. we could easily go to any restuarant next to hotel and spent less. Sound isolation in the rooms could be better - we have heard all what happens on the floor.

Plussat: The hotel is very nice, well equipped and close to Moscow’s main attractions. Arbat Street is just around the corner. It is a 15 min walk to the Kremlin. Alternatively one can use the Metro that is right next to the Mercure.

Miinukset: Breakfast is not quite up to the standard of comparable hotels. I was disappointed that my requests have not been considered, although booked months ago.

Miinukset: the free wifi didn’t work properly and cost me a fortune without warning!

Plussat: Comfortable rooms

Miinukset: Nothing

Plussat: The room was lovely and spacious. The staff were friendly and tried to be helpful. The hotel was very close to two subway lines. It was very easy to get around Moscow.

Miinukset: The staff were mixed in terms of their knowledge. Some were quite knowledgeable but some gave us incorrect information about transportation.

Plussat: Erittäin siisti hotelli ja hyvä palvelu. Asiallinen aamiainen ja supersijainti. Et tarvitse muuta. Suositteluni.

Plussat: Location, comfortable, family suite room and helpful staff.

Miinukset: ...

Plussat: Staff was very helpful in assisting with directions, setting up taxis to airport, and pretty much everything else. Location was great...right next to Arbat which has tons of restaurants.Overall, you get a great hotel for a very cheap price.

Miinukset: You might want to pay for a premium room. Regular rooms are on the small side, but definitely worth the price.

Plussat: Perfect location

Miinukset: More facilities

Plussat: Great location. Very clean. Helpful staff

Plussat: The locations was great, right in front of a main metro station. The neighborhood is also very nice, with little shops and restaurants.

Miinukset: The receptionists didn’t speak english very well, but made an effort. They could be more friendly.

Plussat: The room was big and nice view Complementary mine Frig Juices and biscuits

Miinukset: The left was very fare from the room, the have left in the middle they use it for service

Plussat: Location

Miinukset: I didn’t like over priced for the room I didn’t like the noise of the dripping water when it was raining . The shower was cold the heater wasn’t working The toilet hose spray was broken .

Plussat: Really enjoyed our stay. The hotel’s restaurant was really nice and cheap considering the location and the food quality.

Miinukset: VERY expansive room service. We paid 3000 rubles (42 euros) for two salads...

Plussat: Right from the beginning .. The reception. The concierge The house keeping The spa.. All were simply fantastic!!! A stones throw away from the main and happening street.

Miinukset: Everything was superb

Plussat: Fantastic establishment with the best location

Miinukset: Every detail

Plussat: Location Staff

Miinukset: Noisy rooms Unclean towels

Plussat: The location and the room size

Miinukset: The concierge (one of the stuff was not helpful and not friendly) the stuff and the system were very slow

Plussat: The rooms

Miinukset: The cleaning, staff, service

Plussat: Location, rooms and service!

Miinukset: To set the Water temperature in the bath room is very difficult. It is alway too hot.

Plussat: I liked their service it was fast and very supportive when u needed any assistant.

Miinukset: the breakfast was very poor I am not happy about it, its very messy and the quality is very bad. I did a mistake by paying for the breakfast in the hotel, eating outside is far much better. The breakfast location is very small and it was crowded with hotel guest and this is not a 5 star service and it was not clean because of the crowed. my room seems to be above the kitchen it was smelling food sometimes as if they where cooking inside.

Plussat: The staff greeted us nicely in English and explained the hotel's amenities. They told us to see them if we needed anything. We asked for directions and they were very helpful. They arranged transportation. For us to an outside market. They even had umbrellas we could borrow! On our last morning they opened the buffet early for us so we could eat before catching our plane! Anastasia was a wonderful restaurant manager who bent over backwards for us!

Plussat: Closeness to subway and the mall

Miinukset: Broken dishwasher and missing cleaning lady ( she wasn’t on the floor during last week ) and shelf under our bed wasn’t clean either ( when you pull the bed up)

Plussat: Location is perfect Staff is very welcoming, helpful and professional

Plussat: Clean

Plussat: The property was nice, and clean, convenient and close to the metro, mall and food places

Plussat: Modern, clean, functional apartment hotel right across the street from Kievskaya railway and subway station. Large, comfortable rooms. Excellent breakfast at Novotel. Well equipped and well maintained fitness center, with free access to hotel guests. Gym (cardio and workout), sauna, steam room and a pool almost long enough for swimming laps.

Miinukset: Some of the staff members were extremely efficient, but others were slow and inexperienced: on check out I lost 20 minutes on reconciling cc authorizations! The work-out area in the gym is too warm: an additional door to separate from the pool area would probably do.

Plussat: perfect place: spacious room, a lot of light, nice kitchen, big bathroom, nice spa. friendly staff. good location near a shopping mall, supermarket and metro station

Miinukset: the pool could be warmer. there were no handrails in the bathroom so it was difficult to get out of the bath tub without slipping.

Miinukset: Nothing

Plussat: The property is very clean and location is extremely good. The Metro station is just across the road. There is a big super market and a mall next door. You can find cabs easily.

Miinukset: none

Plussat: Nothing that I don't like, based on what I have encountered.

Plussat: Everything was great!

Miinukset: Nothing.

Plussat: Very clean, the staff was friendly and helpful with good english. We left Moscow on the night train and the hotel allowed us a late check out.

Miinukset: The location was a bit far from the centre and major attractions. As we don't speak russian we could not make use of the public transport and had to use taxis, some of which overcharged us. We ended up getting the Y Taxi app and that helped.

Plussat: Kokonaisuutena erinomainen ja rauhallinen hotelli mainiolla paikalla. Huone tilava, tyylikäs ja siisti.

Plussat: The room was excellent and the bed was super comfortable. The bathroom was very high quality. Especially the staff were excellent. I didn't eat there so I can't comment on the food.

Miinukset: There was nothing I didn't like. I found the room hot, but I could open the window and adjust the heat.

Plussat: Nice breakfast spread lot of variety, Metro station nearby, staff very friendly and nice English speaking. Clean rooms very modern rooms ..rooms same as the photos depict.

Miinukset: Hotel in a quite place away from center and hence can only travel by metro to any place, It seemed like a business hotel more with no facilities except breakfast and housekeeping. No gym , sauna, pool or any orther facilites. Beds also not very comfortable. Not much of an area to walk and explore nearby.

Plussat: Staff was very helpful, shower was excellent

Plussat: Very good location for sightseeing, close this hotel is good shop for breakfast, lunch and dinner.

Plussat: Everything was perfect. Staff was very helpfull and always happy to help us. 10 for everything.

Plussat: It was a lovely hotel, comfortable bed, lovely shower, clean and tidy. There are no complaints there! Only 2 stops on the metro to central Moscow. It was all good!

Miinukset: My only grumble was that in 419 the internet connection was a little flaky probably due to the distance to the router!

Plussat: The staff was very good, so was the room, the breakfast and the location. Since I went there as a newly wed the hotel staff surprised me with a box of Russian Sweets and very sweet postcard. That apart the general ambience is very good.

Miinukset: Not anything I can think of, especially for the value you get for really good pricing.

Plussat: Neat and claim hotel It's not my first stay in the Mercury Baumanskaya Hotel Every time the service is beyond my expectations There are so many good places to seat and relax near by Hotel

Miinukset: Nothing All of you may wish to come true Keep the service level on the same direction

Plussat: Clean room, nice interior. Good restaurant downstairs

Miinukset: munakas ja kanamakkaroita ei kylminä maistu.

Plussat: The location is very close to the Aeroexpress and metro station. Next to a big mall where you could get all the souvenirs. The staff is friendly and no gap of communication in English. All in all, this hotel is a good value of money, I will stay again if ever in Moscow.

Plussat: Good location. Close to station

Miinukset: All was good

Plussat: The Food

Miinukset: Nothing

Plussat: Perfect location

Plussat: Very good hotel for business trips

Plussat: Every thing was great

Plussat: oikein hyvää aamiainen ja metroasema lähellä, ystävällinen henkilökunta

Plussat: Clen nice and good location!

Miinukset: In general all was good.

Plussat: Staff speaks English, clean and new furniture, non smoking at all facilities, located directly opposite the metro station, excellent breakfast variety and it's not same for every day.

Miinukset: No concierge service as the building is a group of 3 hotels, Novotel is on 5th floor onward, a bit expensive compare to rivals, next to it Radisson was 90$ per night including breakfast, noise as of construction is going metro station but this is temporary.

Plussat: The hotel is conveniently located at the intersection of three subway lines. The room is comfortable and quiet. Near the hotel is a large shopping mall with a supermarket and shopping restaurants. This is a hotel I would like to stay in again.

Plussat: Location near the metro. Clean room and friendly staff. Will surely book this hotel again.

Plussat: The location cant be any better, price is reasonable, service was great.

Miinukset: Not all staff knew English, which was unexpected in a 5 star hotel. Anyways this is general in Russia. You have to get over it.

Plussat: Everything was perfect

Miinukset: ..

Plussat: Breakfast Staff(receptionist vlada especially) Room Wifi

Miinukset: Nothing

Plussat: The concierge team was the best. Really outstanding!

Plussat: Very good location

Plussat: Location

Miinukset: Price of food and breakfast

Plussat: all

Miinukset: nothing

Plussat: Great location

Miinukset: I did not find something I do not like

Plussat: Excellent Location. Everything is within walking distance, so if you are tired, it is easy to get back, rest a bit and continue again later.

Miinukset: Concierge could have been a bit more helpful

Plussat: Breakfast very good; position

Miinukset: Room was very small, all the rooms are without balcony!

Plussat: The location is great and the staff is super friendly from doormen to reception to people at the pool desk - really nice people . the reception allowed for an early check in. +The pool and hammam is nice.

Miinukset: The bathtub wasn’t clean there was someone’s hair in the tub - total yeeeeks. I had to call 3 times to ask for towels slippers and robes all of which were missing in the room. Unsuccesful i had to get towels and robe from the swimming pool. Finally at 11 pm I made another call to the reception to get the towels and it worked :)

Plussat: Everything is good and the staff is helpful

Miinukset: Nothing

Plussat: The location Is very nice

Miinukset: Staff knocked on door in a surprise.

Plussat: Lovely hotel, great location,

Plussat: Location

Miinukset: More renovated. Better breakfast. Less options with higher quality

Plussat: Location is fantastic.

Miinukset: No coffee or tea making facilities in room.

Plussat: Miljöö upea ja historiaa kunnioittava, sijainti täysi 10. Aamupalan puitteet todella upeat suihkulähteineen ja pianisteineen. Aamiaisen samppanja ja omeletit plussaa. Respan henkilökunta kielitaitoista ja palvelualtista.

Miinukset: Aamupalalla olisi ollut kiva saada kunnon kahvia huonon automaattikahvin sijaan. Tämän tason hotellissa toivoisin saavani kahvi/teekannun pöytään tuotuna. Myös ohuet, pienet kahviservetit eivät kuuluneet hotellin tasoon.

Plussat: Location amazing. Stayed because of the location.

Miinukset: Lack of causiness.

Plussat: Location fantastic.

Miinukset: Lack of causiness and staff not as friendly as you expect.

Plussat: Best location possible. Large and clean room with super comfy beds. Great breakfast. Very helpful staff. Great value for the price.

Miinukset: N/a

Plussat: Best interiors ever, very good breakfast

Miinukset: Beds are not very comfortable

Plussat: internet, lähellä leningradin juna-asemaa.kreml lähellä. hyvä koruliike. ostin 700 euroa suomessa maksavan kaulakorun perhosilla ja helmellä 115 euroon. vieressä lapsille suunnattu ostosmarket jossa tivoli toimintaa. ostin pari disney figuria lahjaksi sekä venäläisen junaradan veturilla jossa on lamppu edessä, savu tulee piipusta sekä makeat soundit ennen kiihdytystä ja hidastus ennen asemalle tuloa. 3500 ruplaa.minnie figurit moskovasta

Plussat: adore the location- in the middle of all cafe and all the cultural things are nearby

Miinukset: breakfast is quite expansive

Plussat: The location and the stuff.

Miinukset: The construction.

Plussat: We didn't have the breakfast because it was not included in the price, and £60 for two people for breakfast when we don't eat very much is very high. The beds were very comfortable and our room was a good size, the room service staff were great and got us feather pillows after we complained about the pillows on the first night.

Miinukset: The constant traffic and beeping outside the hotel of the traffic. The view from the hotel was spoilt by the building works. The lobby felt very, very busy and was full of working delegates and was not very relaxing to arrive in. It felt a little like a railway station. The staff seemed to be too busy to make a fuss of the guests in the way we would expect - they were rushing to get us checked in and out of the lobby.

Plussat: Liked me their kindness

Plussat: Location

Miinukset: Non

Plussat: Nothing

Plussat: Professional and excellent standard of facilities and very importantly the location in the hub of the city center.

Miinukset: The breakfast facility was to crowded

Plussat: Perfect!

Miinukset: Everything!

Plussat: location

Miinukset: noise from working in the bridge

Plussat: Location is very good if you are lucky you can see the Kremlin from your window.

Miinukset: Don't be late for breakfast, "we finish at 10, means that at 10 they will take away all the food, so if you are 9:55 enter the restaurant, you have just 5 minutes to take some food and drinks. 10:05 the vacuum cleaner arrives to make you leave soon. Speaking to the staff is not helping, their answer is "this is the rules we are following" . The only thing I dislike, but this is not the way for Kempinsky and any 5 stars hotel.

Plussat: Great location, very friendly and helpful staff

Plussat: liked everything except a lot of people at Breakfast

Miinukset: a lot of people at Breakfast

Plussat: That is a wonderful hotel! And stuff is extra helpful and friendly. Love it!

Miinukset: Siivoja kävi meidään huoneen ja sen jälkeen hävisimme yksi CD jotka oli kaikki meidään hää juhlaan kuvaat. Hotelli lupasi kysy siivoijasta ja ilmotaa, mutta ei tapahtunut mitään ☹️

Plussat: very good hotel, good localisation, nice staff, everything was perfect

Plussat: I have stayed here many times and love to bring friends here to shop and see Moscow.

Plussat: Price is very low.

Miinukset: Uncomfortable beds, hot in the room, couldn't open window at all.

Plussat: I like the location. All facilities were excellent. I appreciate the bottle of water every day and the water dispenser in the hallway.

Miinukset: I booked a taxi for the airport the previous day of me leaving. I came downstairs and the reception told me that they did not have my reservation and I had to wait quite a while for a taxi.

Plussat: Parks and museum around

Miinukset: Location and all around was amazing

Plussat: Only 15 min from the centre by tube and next to amazing Kremlin complex this hotel is great value for money. Clean and comfortable, modern in design. Breakfast is a must! We arrived early in the morning and first were overwhelmed by amount of tourists groups inside! But they normally go by 10 and it's pretty quiet then. My elderly mother found this hotel very pleasant and she enjoyed coffee and a cheese cake in the lobby bar. Bottled water was put in our room every day.

Plussat: Everithing

Plussat: I enjoyed my visit a lot. At the reception I was offered an apartment instead of my deluxe room and it was worth it. The only thing I regret is that my staying lasted just one night. My apartment was just great, bathroom was very clean, the bed was very comfortable. Breakfast is very good and empowering for my day's goals!

Plussat: Other than described in cons section was ok.

Miinukset: 24/7 restaurant didn't work, lobby bar doesn't have any wine, some questionable smell in corridors. Instead of booked double room there was a twin with two really narrow blankets.

Plussat: A perfect hotel, I will be coming back with this hotel again

Plussat: Great king size bed )))

Miinukset: You have to buy special hat to go to the pool

Plussat: My first time in this Holiday Inn and I was super impressed by it. Very helpful staff. Exceptionally clean room, fast service. Needed a toothbrush, it was delivered within minutes. Will definitely stay again. There was a high load on standard rooms during my stay, so I was upgraded for free to a better room which was amazing as well.

Plussat: Location close to metro and to the business center

Miinukset: Relerivky far from city center Problems with hot / cold water - mixer issue

Plussat: Room was very spacious and comfortable. Metro station is next to hotel so commuting is not a problem.

Plussat: Clean bed

Plussat: Service, location excellent. Good breakfast. Pleasant friendly staff.

Miinukset: Not applicable

Plussat: I booked this room for my wife, once again. The room was upgraded from what I paid for initially, which was a pleasant surprise. Good location and the breakfast was a delight to the senses. Will be back here again in future

Miinukset: All was good, keep up the good work

Plussat: Great hotel for good money, very clean and comfortable rooms, no noisy! Very good location!

Miinukset: I'm Russian, but I live abroad and have british documents. Hotel asked me to provide domestic Russian passport which I don't have. So without this passport check-in impossible.

Plussat: i like the location, stay, break fast, health club, tariff etc

Miinukset: Same break fast menu every day, health club starts only at 9O clock

Plussat: Everything is perfect , I Will come back with my family

Plussat: The hotel has a great fitness centre with huge pool

Miinukset: The pool instructor thinks he owns the pool, was argumentative with my wife, trying to bully us out of the pool saying the kid wasn't 3 years old. If this is a pool rule then it should be clearly stated so guests with young ones can book elsewhere. He became stroppy and argumentative and this does affect a guest's stay. Poor impression.