The staff was VERY friendly and the hotel is located in a perfect location to walk to many different spots in the city. Nothing is longer than a 20 min walk
The room felt like it wasn’t fully clean and the temperature was very warm and uncomfortable. Even when turning off the thermostat, the room stayed very warm and you didn’t even have the option to turn on the air conditioner to cool down the room because in these rooms they only having the option to warm in the winter and cool in the summer but I think that option should be up to the person staying in the room not the hotel.
Location and price
Location was central to Rock Plaza and Convenient Subway access to E and 4-5-6. Also the Hilton/Doubletree staff is always a plus.
The thermostat didn’t work and even after maintenance came by it remained inoperable. At least it didn’t drop below 70. Also, first morning the hot water for the shower was barely Luke warm. Fortunately, it warmed up to a comfortable temp during the next 2 days. Lastly, the bathroom looked like it needed work with clearly visible rust around some of the tub area, and water damage on the ceiling. Certainly, not what I would expect from a Doubletree.
Hotel is in need of renova, at least my room
The pillows will nice
The smell was chemically in the room, and there was no extra toiletries, so we ran out of toilet paper. When we tried to call down for more, the phone didn’t work so we had to walk down and wait a while in line for the only front desk attendant to be free. Just for more toilet paper.
Decent hotel for travel to Manhattan. Overall good experience.
The room could have been a more upto date. The shower could definitely use some help.
It worth the cost
The hotel is well located with easy access to the main NYC attractions. The staff is very friendly with a special mention to a manager called Sylvia, she was very kind and provided all the support to me and my wife to be accommodated and enjoy our weekend in NYC. There wasn't any signal of bed bugs, what was a concern due to the information from the other reviews that I had checked on Google. The noise inside the room is just what you can expect when you are visiting a city like NY.
The room cleanliness could be improved a little bit. It's not bad but there's opportunity to do better.
Hotel well located, rooms a good size for a NYC hotel, and doorman staff helpful
COULDN’T ADJUST THE TEMP OF THE ROOM - although it was very cold outside, the room was boiling. We had to open a window to get the temp down. Also, some deferred maintenance issues - bathroom door had peeling paint.
We made our check in and receive the room key. The room that was given to us were for disable people. We made a complaint and the concierge said - as we made our reservation trough Expedia they will give us the room that they have. After we complaint again they change our room in the next day.
Wouldn't accommodate us for early check in, neither the day off or the week before when I called to ask. Room never got cleaned. They had wrong information (address, phone number) attached to our reservation
The room I booked online was not available. Room needed some extensive repairs -- clear evidence of water damage in the bathroom.
Ok hotel but I think I could have found one better
Location was really good.
My room didn't have a/c and made it hard to sleep. No water pressure while taking a shower. Told the front desk and they acted like they didn't care.
DoubleTree by Hilton Metropolitan - New York City sijaitsee keskustassa, ja 5th Avenue sijaitsee 3 minuutin kävelymatkan päässä ja St. Patrick's Cathedral 6 minuutin kävelymatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja limusiini- / town car -palvelu. Tämä hotelli tarjoaa asiakkailleen 1115 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
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