Holiday Inn Manhattan-Financial District

Room was clean and location was good..

No Hot Running Water...

Poor experience! Stayed in many Holiday Inns - that was the worse! The plus: rooms have coffee machines and the size is not too bad. But that’s the best. Other than that the hotel is feeling like a youth hostel run by people who have not grasped the basics of customer service. Not blaming the staff but management to not instill more class.

We had to move room twice. First time we had no hot shower water and they couldn’t fix it. We were left alone to move our stuff from 25th to 4th. Any help offered: NO. Then we had a bad night sleep as the water pipes ran next to the bed and you could constantly pipes being flushed. On top the heating that was switched off by the central control switched itself on constantly during the night. Then we were asked to move rooms again and no one offered again any support. Then we decided to check out and to leave the hotel for good. We had an apology but still had to pay full price for the two nights. Anyhow, I know where never to return back to: Holiday Inn