- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's - Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
N/A Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.