Days Inn by Wyndham Palm Coast

Close to the event we were attending

The room had a foul smell. When we laid in the bed we noticed a disgusting smell. We requested new sheets and changed them ourselves. Laid back down and still noticed the smell. We then realized it was coming from the mattress. Absolutely gross

when we took our luggage to our room right away we found a lizard in our room, I went down to front desk and the young lady on the desk came to our room and got the lizard out. She told us this was a daily issue because of location.

Well check in was bumpy I had wanted to use a different card than the card I booked hotel with the employee on the desk was really snotty she said she was new and didn’t know how to do that another employee came out and stated that if I did that both cards would be charged and after check out it would take 7 to 10 days to credit back. Also my daughter and I wanted to go sit by the pool as we had been driving all day. Went to go to the pool and it was closed come to find out the pump had gone out and it wasn’t holding water and was green. Team member said they had had some one working on the pool. We were unable to use pool the 4 days we were there because it was green and completely disgusting. It would have been nice to no there was no pool to use so we could have made other arrangements to stay some where else. Each time we asked about the pool we were given so many different stories which was very frustrating. They always seem to have new people at this hotel we have stayed there 5 times now we have always loved this hotel because of location it’s so easy to get to the beach and any where you want to go. We noticed this stay that the small details are over looked out side the side doors is really dirty and really could use some cleaning the rooms in the bathroom was mold and water damage. So they really need to take some time and address some of the issues. We noticed that the new staff was trying to make sure they were welcoming guests as they came into the hotel.