Peking hotellit Chaoyang

Plussat: The interior design of the hotel is absolutely stunning. Everything is top and exactly what I expect from a high end hotel. I especially liked very warm attitude of their Lifestyle Manager Frank. Thanks to him, I felt very welcomed and cozy.

Plussat: it was a great place to spend time in, theres an awesome tea set. the neighborhood has some great wine shops, and restaurants, right downstairs. i lived here because it was close to a squash court i was going to play at. it was a wonderful experience.

Miinukset: takes about 30 minutes at least to get to the center of beijing. so if you have business in the middle of town, this will take a big chunk of time out of your day

Plussat: Friendly and professional staff who worked hard to make everything perfect. The food was amazing, both within the executive lounge and within the main restaurant. Easy check in and out and beautiful rooms.

Miinukset: The bed and pillows could have been a bit more comfortable, but I am also picky with this. Generally it was very nice. The food was incredible but the alcohol selection within the executive lounge Happy hour was extremely limited (wine and beer only). The Sunday Brunch was incredible but be ready to pay for it.

Plussat: Stay at that hotel for the 2nd time. Very good hotel, one of the best option in Beijing with excellent location. Staff very friendly and tending to help. Very good breakfast, with many food for choice.

Plussat: All

Miinukset: They should improve the English speaking staff

Plussat: Very kids friendly. They helped us combined two full beds together, so four of us (two adult and two kids) can all sleep together. Kids’ indoor playground is on 3rd floor. My kids love the slides.

Plussat: The bed are surprisingly comfortable

Miinukset: The bar in the lobby is a bit noisy at night

Plussat: The location can’t be better and it is connected to the Kerry Mall which offers plenty of choices for food and even massage and manicure. There is also a mini supermarket selling lots of imported items. Wide selection of food at the Breakfast buffet as well.

Miinukset: For the price it charges and the brand of Shangri la, the management should be able to better control smoking of staff when they handle the towels. While all rooms of this hotel is non smoking, the cigarette smell was sooo strong once I opened the door of the shower as the smell was well absorbed by the towels in there. The clock on the mirror was almost 10 mins later than the actual time which is quite misleading.

Plussat: Staff was very helpful. Service was fantastic. The room was very spacious. The bar had good entertainment

Plussat: Its a good hotel but only suitable for business. Close to business and financial institutions.

Plussat: it’s new, and the location is quite convenient.

Miinukset: The service was not as good as I thought.

Plussat: The room is very spacious, clean and comfortable. Air condition control is very good. The hotel is quite new and the bed mattress is firm and good. The location is acceptable cause walking distance to subway and a big shopping mall. But in winter this walking become a challenge.

Miinukset: The hospitality has great room for improvement. This is the first time in a five star hotel no one greed you in the lobby whenever you are waiting there. No one ask you if you are looking for a taxi or "can I help you". The Chinese restaurant is awful. The food is bad and the beverages are so over-priced. We are a party of 5, we ordered a special Chinese drink which comes in 750L or 1300L. I ordered 2 x750L and the waitress came with 2 x 1300L...her explanation is 1500L is not enough for 5. 5 of us have to finish 2600L of not very good "special" drink. The charge was 1/3 of the dinner bill for this drink i.e. RMB580! The dishes were not that tasty. No wonder the restaurant was quite empty.

Plussat: Incredibly comfortable, excellent staff, beautiful hotel, great spa, very affordable for a luxury hotel.

Miinukset: Meal at Country Kitchen was a bit disappointing. It wasn't in the most ideal location but everything in Beijing is easily accessible by cab and transit so it didn't pose much of an issue. It just isn't someplace where you'd have a short walk to bars/restaurants.

Plussat: The rooms are exquisite

Miinukset: The check in process took too long

Plussat: We loved this hotel - very good standards with fantastic rooms, well located for visiting Beijing

Miinukset: Nothing really

Plussat: Absolutely adore the personalized butler service. Nice breakfast food in the manor club lounge.

Miinukset: Nothing.

Plussat: Ystävällinen vastaanotto henkilökunta, siistit huoneet. Hyvä sijainti. Maukas aamiainen.

Miinukset: Aamiaisella tarjoilijat olivat liian innokkaita. Astiat vietiin monta kertaa pois pöydästäni vaikka aamiainen oli vielä minulla kesken. Näkyi käyvän muillekin asiakkaille.

Plussat: Location

Miinukset: Within 15 minutes walking distance to the shopping area and restaurants. 20 minutes walking distance from the nearest train station Conveniently located. Serve good breakfast. Good Mix of Eastern and Western foods at breakfast with a wide selection of tasty food

Plussat: Cozy room, nice view and great breakfast, though butter and cheese were missing. Tasty salad dressing though salad option was provided only once.

Miinukset: The air quality wasn’t the best, made my nose stuffy.

Plussat: I appreciate that the housekeeping staff are discreet, silent and very polite. They always find the right time to come and clean the room unlike other hotels where they ring the doorbell and knock on the door loudly, screaming out.

Plussat: Foyer, food was exceptional, decor, executive lounge, friendliness of staff, check in and out procedure. 18:00 check out availability for us. Location and link to the mall.

Miinukset: There seems to be some inconsistency between booking.com and the hotel. Unfortunately, this soured the whole experience for us. At the time of writing, if you book an executive suite on booking.com it clearly states that the price covers 3 adults. Therefore we invited our friend to join us for evening meal. We were questioned about this several times; before and during our meal and felt like we should not be put in this position when we were not in the wrong. In the end, once we had already started eating, we were told that it’s ok for the third adult to join us for dinner as if they were doing us some kind of a favour - in fact it is part of the price we paid. The hotel need to remove this policy if they don’t want to honour what they say. Separately, the next day we returned to our room at around 15:00 (bearing in mind we leaving at 18:00 check out) to find the chambermaid trolley outside our room, however, she was absent. We had to wait around half an hour until she returned before we felt we were able to relax again properly in the room. Disappointingly, the jacuzzi and sauna were both out of order. A DVD player was absent despite stating there is one in the executive suite. We paid a lot of money and were looking forward to staying. We’ve stayed in many Shangri-la hotels in mains land China previously. Sadly, we cannot recommend this hotel.

Plussat: Spectacular breakfast buffet. Very opulent facility.

Plussat: The room was nice but for a club room I would have expected a little bit more. The staff were really helpful, I had to call down to the front desk a few times and they responded really quickly.

Miinukset: I would have expected a lot more from the 'Horizon club' room. There were no shampoo, conditioner etc in the bathroom. I had to ask the front desk to remove an extra bed which was just inconvenient. At breakfast, I was never actually shown the 'club breakfast' menu and as someone who is a vegetarian, I would have really enjoyed avocado on toast. The vegetarian options at the buffet were basically non-existant. In comparison, to other 5 star hotels in Beijing, I definitely don't think the Shangri-La compares. I've stayed at Rosewood, Nuo, The Opposite House and these hotels are all incredible in comparison. They offer turn down services and make sure you feel truly welcomed. I think the Shnagri-La just needs to get the smallest details a little more polished eg - having a steam room and jacuzzi working properly, offering a room with a bath especially for a club room. Although, the staff were generally nice I think they could have been slightly more forthcoming in helping me. No one offered to take my bags to my room, no one explained to me how the elevator worked. I think they just need a little bit more support in customer service.

Plussat: Staff extremely helpful. From check in till check out

Miinukset: Nothing

Plussat: Great lounge and lounge staff

Miinukset: Was offered a premier room that is half the size of the standard one and have terrible organization. So be careful with that and ask for a normal one.

Plussat: The room’s very comfy and clean. The location’s convenient to metro, restaurant and shopping.

Miinukset: Do not book rooms through this hotel name. There are several hotels that Kayak links to China World. I wound up in the Traders hotel rather than the real China World and it was far less value for the money. Avoid this bait and switch !

Plussat: Location, facilities, service, design

Miinukset: nothing to complain about

Plussat: The split between a local and a global Hotel. Not too americanised.

Miinukset: No outside pool to relax - in my point of view very important for business people ..... and last but not least their partners. Second I think after some visits in your hotel you should offer good clients some award

Plussat: Staff was great.

Miinukset: The rooms where not sound separated . We experienced some loud neighbors and it wasn’t pleasant at all. The hotel didn’t even manage to make them stop screaming

Plussat: The breakfast was generally good and I like we can select how the eggs are cooked but the result was not up to the standard of a international 5 star hotel. The room that I say in was very nice.

Miinukset: The quality of food in the breakfast could be better for a 5 star international brand hotel.

Plussat: The room is comfortable and clean

Miinukset: Location, a bit far to Sanlitun

Plussat: All servers are all very friendly and helpful .

Miinukset: Nothing

Plussat: Absolutely loved every single minute of it. The staff had gone out of their way to decorate the bedroom for our anniversary. Would definitely recommend this for couples and special occasions. Highlights were: - huge bathroom - bathtub with nice view -comfortable bed -option to watch TV both in bed and in the bathtub -breakfast in bed was delicious - fast and friendly hotel service

Miinukset: delivery service was not allowed to enter the hotel, which was a little bit of a nuisance.

Plussat: Room were very nice and the location close to Sanlitun is very good.

Plussat: The breakfast provided many choices.

Plussat: Location, very convenient. Breakfast was good.

Miinukset: The bed was not good condition. Made sound when turning

Plussat: breakfast was really good!

Miinukset: none

Plussat: Booked club level room which included club lounge with happy hour dishes with wine, beer and spirits. Nice selection of dishes to include hot foods. Breakfast also included with club room was the magnum opus with a wide varied offering of classic world breakfast menu.

Miinukset: Hmmm..can't say ..not really any gripe other room air on was too cold.

Plussat: Good location, near Subway station and mall

Plussat: Excellent location and facility. Housekeeping service was excellent. Great breakfast selection.

Miinukset: Didn't quite get the high floor view requested. One of the staff in the breakfast area rushed to get our plates and appeared less friendly. The lighting control panel malfunctioned on the last night of our stay.