Eurostars Porto Centro

Location

We were very excited to stay at this hotel having stayed at one of their sister hotels in Spain. The hotel seemed really nice and modern and the location would be great! We didn’t have a great experience though. We had reserved a triple room with king bed and sofa bed since I was traveling with my husband and son. The room itself was nice size, no views but the bathroom was very wired. There is no area that is enclosed to come out and get dressed or even to hang your towel or clothes- essentially you walk out in your towel to the beds. It’s very inconvenient if you are traveling with a family. The worst was the water situation-we woke up without water in the bathroom without even any acknowledgement or apology from the hotel staff. We still decided to give them chance and left to have breakfast. The water didn’t come back for 4-5 hrs. Even when it was back it was complete dirty brown water for the whole day. Given it was from a pipe burst in the area but I would have at least expected them to acknowledge the situation and offer some help. Having had such great customer service from hotels and restaurants all over Portugal this experience was a total let down. Please choose another place to stay. There are plenty nice hotels in the area with better management and staff for sure.