Attitudes of staff
Location Empty vending machines Dirty Loose fixtures in bathroom
Service was very courteous and professional; rooms were very comfortable
airport shuttle convenient ,as were the city busses , good in house restaurant a little worn around the edges
The hotel is close to many shops and restaurants. It is convenient for the railway station and on the city walking route.
Convenient, pleasant enough Poor lighting in room, hotel is dated, small room for a king bed
location and helpful staff
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
The beautiful, spacious Junior Suite with its coordinating fabrics and comfy bed.
The hotel is very clean and the beds are comfortable. The hotel staff couldn't be nicer or more helpful in every way.
Great location, it's very close to the both city center and the mall. The staff was very friendly and helpful.
comfortable beds great view of capital overpriced!
I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room. The beds are the old coil spring type, and my back gave me some trouble the next morning.
The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before? Bathroom was a bit dark, but not a deal breaker.
It's clean and was a large room. We checked in at 11 pm after a long drive excited to get to bed. We were kept up for hours when what sounded like a trash compactor was on all night. It was SO LOUD and we live in a city so we are used to noise. I just can't believe they put us in that room and that they charge people money to stay in a room that is next to some sort of loud machine.
Great location. Easy walking to many attractions.
This hotel is in the heart of downtown Providence and it's connected to the Providence Place Mall as well as the Dunkin Donuts Convention Center. Self parking is $18 per day and valet parking is $28 per day. Valet has come and go priveleges whereas self parking does not. WiFi is also pricey if you would like a decent connection. It came in at $15 per day.
Staff was friendly and helpful. Room was clean and well appointed. Pool area was fun and we enjoyed the hot tub. I felt a little nickel and dimed: the parking was expensive and there weren't other options in the area. It added a lot of cost to what seemed to be, initially, a great deal.
Location only Room was set to 80 degrees and when I turned the temp down it was impossible to tell if the temp was going down.
Beds were extremely comfortable Breakfast in room was too expensive
Actually booked the room from my iPhone while driving up 95, a half hour before arrival. Great deal through Kayak. Although it was very late, the staff were pleasant and polite. The room was perfect for my high school senior son and myself.
stayed two nights at the hotel for my 21st and Valentine's Day. the hotel is right in downtown providence. easy to walk to places. also enjoyed that the hotel was connected to the providence place mall. my boyfriend and I stayed in a premier room so we had beautiful views of downtown. We paid extra to get a corner room which we thought would have been bigger than it was. The room next to us had a young child who spent the night screaming from 4am-noon, so we didn't get much sleep the first night. Wifi was expensive as well as parking. Also from our room you could hear the elevator every time it came up and down past our floor which was annoying at times. we purchased a movie one night to watch and the movie skipped. the front desk did not charge us for it, but you would think for paying $18 for a movie that the quality would have been better
We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well. Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.
The room and view were wonderful. Large bathroom, comfortable bed, and overall very clean. The hotel is connected to Providence Place, which makes it easy to do a little shopping if you would like to. At first I felt the valet parking was a little expensive at $28 a night, but it really is worth it. Obviously free parking would be ideal, but self parking is almost as expensive and doesn't give you the flexibility to come and go. The indoor pool is worthless. It is quite small and entirely overrun with noisy kids. We walked in and turned around immediately. The elevator was very frustrating. It requires key cards to select any floor that isn't the ground level. That wouldn't be a problem if the card reader worked flawlessly, but it didn't. It also did not stay on the current floor, while we selected where we wanted to go. This means, that although we were going up, the elevator would move to another floor before we could make our selection. People would get on going in the opposite direction, which was very annoying.
I liked how close the Hotel was to many fun bars and exciting things to see. I didn't like the staff, the hair that was all over my room and not having any food available 24hr.
The hotel is right next to downtown and connected to the mall and convention center. The Internet was too expensive and parking was a bit pricey as well.
The hotel was in an excellent location and the room had a picture perfect view! The washer and dryer were both coin operated; however, a change machine was lacking. Replace the washer and dryer!
The hotel was a close walk to the mall and the park as well as a nice stroll to other local restaurants. We got a nice view of the city and the halls were quiet for sleeping in. It cost $26 a day to park in their parking lot. And my sister in law got a fold out couch for her to sleep on and the mattress had red-ish makeup all over it and it was very uncomfortable.
View was nice from the room, staff was very nice. Parking is not included. 20 to park per day, and 26 if you have to take your car out at any point that day.
Great staff, big rooms, clean A bit expensive to park car ($26 a night)
Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park. Price to leave car overnight felt high. The vanity was crowded for two guests.
Gooo everithing Ok
Enjoyed the bars downstairs at the hotel. The staff was pretty pretentious.
The staff was friendly. The rooms are smaller which is fine. Lack of coffee maker Small ironing board No closet
The hotel delivered as expected. Rooms were up to date. The shower was a bit tricky to use. Cost of parking $26 was a bit high
Hotel was beautiful, rooms very clean and staff very helpful
Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!
The coffee shop has excellent expresso, delicious! The elevator is an old fashioned "lift". Young people running the reception have wonderful, polite personalities! WiFi works well. Rooms have wood floors, nice decor, very clean ! I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days! You wouldn't bring young children, I say, because of the lift.
On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.