Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.
Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.
Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!
Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.
Love the staff! Specially Santo the chef!! Excellent food. Scarlett the best housekeeper . She is excellent . All the waiter & bar attended Magnificient .
electrical didn't work in our room in many outlets
Worth the trip?
Most of the staff was great, particularly bar staff including Martin at the Love Bar. The room was nice and accurately reflected "ocean view." The pools were quite pleasant including the main pool with swim up bar.
Food was very mediocre. More entertainment is needed as well if to compete with resorts in the other islands and even US resorts. They should have more air conditioning in their bars, lobby, typically sweat in these area from lack of it. Even in the restaurants the temperature could have been cooler.
I would go back in a Heartbeat
The place is very secluded and is not currently near other resorts so it was very private and relaxing. The staff there is amazing! Everyone is so nice and eager to assist you in any way. I do recommend that you take plenty of Tip Money (apparently cash is preferred because that is the only sure way you'll know they got the tip. No guarantee by just adding charging it to the Room). You will definitely appreciate the amazing service. It was also Seaweed, and every day they cleared the shore of seaweed and would haul it away so that guests could enjoy the beach. This was a 5-Star relaxing Stay... Loved It!
I didn't like that Wi-Fi was not included with, but at least there is an option.
Great stay at Sanctuary!
Great location, perfect to get away and not be bothered by crowds. The property is just big enough and everything is easily accessible. Everything is well run and organized. The food we found to be excellent. Find Carlos at the Castle bar for the best drinks on the property.
The only issue we had was our A/C slowly dying throughout the course of the week. Someone came to "fix" it, but it wasn't really fixed. This made the last night there some what uncomfortable, but we were on our way out, so didn't really make a big deal of it.
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Pro: Very quiet, relaxing. Good food.
Con: Beach had heavy seaweed
Great resort, wonderful staff.
Beautiful setting, great facility, cheerful and friendly staff who go above an beyond to make you feel welcomed and attend to your every need. They also were very sweet to our 4 y/o daughter. Food was decent and multiple restaurant options offer variety. The public beach just next to the resort is also beautiful and worth the short walk/golf cart ride (the hotel staff will give you a lift).
Despite requests from the resort to not "reserve" chairs at the beach and pool, particularly selfish guests would put towels down on the well shaded chairs by the pool and beach before heading to breakfast. Often they would finally show up hours later. Many guests didn't bother to remove their wet towels when they left their chairs so it was difficult to tell which chairs were taken and open.
Juanillon ranta ja Scape Park at Cap Cana sijaitsevat 15 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on maksullinen kiinteä internetyhteys, business center ja limusiinipalvelu. Tämä lomakeskus tarjoaa asiakkailleen seuraavat kokoustilat: kokoushuoneet ja kokoushuone. Palveluihin kuuluu ilmainen valet-palvelu.
Perustuu 1 015 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
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