The front desk staff and director of front desk were super helpful and accommodating
The cleanliness was alarming for a 4 star hotel. My Sheets had stains. I asked for a new set, came back to my room, they made the bed with the same dirty sheets. I requested new sheets again, I got one sheet to serve as a fitted sheet. Shower floor was filthy. There were ants in my room. SOME of the bar staff is incredibly rude. Thought it was just me having a bad day but 2 other customers sat down and they took 20ish minutes to even acknowledge our presence at a bar that had maybe 7 people at it
Worst customer experience and inedible food
Nothing really. Location suited our purpose. But that’s it
Rude front desk with no attempt to make guests feel welcome. Ridiculous service failure to accommodate handicapped guest, despite having agreed in writing to have the room available. Terrible planning and even worst remedy management. Every opportunity to fix the situation was missed or made worse even by the next manager the next day. Food was seriously some of the worst hotel food Ive tasted.
Make me happy with enjoy with my family.
wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
Update the rooms first
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space.
The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
Staff went the extra mile
I took my wife on a business trip to California as part of her birthday celebration. When the hotel heard this they organised a plate of gateaux in the morning and a bottle of wine for the evening The courtesy shuttle to the airport (hourly) makes getting to and from the airport simple and also allow you travel to Central SF using the BART rail link from the airport The hotel shop has a good range of snack / breakfast goods as an alternative to the restaurant
Buffet breakfast expensive (but we are in California)
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
comfortable and clean rooms.
I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Superb Value for the Money
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable!
The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
The staff were incredibly helpful and friendly
That we couldn't stay longer
Christmas in California
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
Nice but rooms need updated.
I like sofitel brand and the amenities
The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
Very very very bad experience
This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
San Mateo County Event Center ja Facebook Campus sijaitsevat 15 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on ympäri vuorokauden auki oleva business center, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 1579 neliömetriä kokoustiloja. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 578 arvosteluun
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