Santa Cruz de Tenerife hotellia

Plussat: Overall - this is a good quality hotel with a very nice design in the common areas and the range of services is what you would expect from a 5 star hotel, without being outstanding in any particular area. The room was clean and spacious, with a large comfortable bed. Very clean bathroom. The breakfast provides a relatively large variety of food, of decent quality. Good coffee - coffee pods machines with several espresso choices. Fresh smoothies made to order. Underground parking next to the hotel - for an extra charge. Spa services of good quality. The staff was very friendly and helpful. The Iberostar chain has a good app that helps with hotel interactions/ spa reservations as well as providing information on the hotel. Central location - close to several good quality restaurants in the area - you can pretty much everywhere from the hotel to the central area of the city. 15 min away by car from Las Teresitas beach.

Miinukset: WIFI - extremely bad internet connection in the room. Worked OK anywhere else apart from the room, where the WIFI signal was weak almost all the time/or just simply stopped. No plug available in the desk area to charge laptop. Furniture is a bit run down. Room was above the street where trash bins are stored. I slept with earplugs so I cannot comment on the amount of noise that might come from the manipulation of the trash bins in the morning. The opening hours of the gym - could benefit from earlier opening hours during the weekend. The Sauna and stream bath are located in the Spa area next to the gym - as a consequence - there is an extra change to use them if you would like that after a workout.

Plussat: Everything! A faultless hotel

Plussat: Pool area was excellent.The pool attendant was excellent and spent time helping young child to learn to swim properly.

Miinukset: The breakfast was Ok but some warm items were cold and replenishing the food was slow.The hotel has no views ,the city view was of backstreets.

Plussat: Excellent staff great location and good facilities

Miinukset: Having a city view room which was near the bins meant we were woken at 1.40 am when the bins were emptied -assume it’s the local authorities choice to empty the bins at that time but frustrating given how good the hotel is.

Plussat: Mahtava sijainti, aamiainen yliveto ja kannattaa pyytää 2hlön huone 422 jos haluaa 15mx4m terassin ylimmässä kerroksessa!

Miinukset: Yhtenä päivänä ei vaihdettu lattialla olleita pyyhkeitä.

Plussat: Hotel very clean and good location.

Miinukset: Car parking at the hotel we paid when we checked out , only to find that the car park was operated by another firm. We showed them our receipt from the hotel that we had paid. That was not enough for the man at the barrier who then rang the hotel to check even though we had a receipt... Not the best experience when leaving the hotel.

Plussat: Good breakfast

Miinukset: Towels , wasn’t Bathrobe and Slippers. It's weird for 5*

Plussat: Aamiaiella erinomainen valikoima. Upea kauniisti sisustettu hotelli. Ystävällinen henikökunta. Siisti. Tilava, puhdas huone. Kaikenkaikkiaan rahallista. Pysäköintihalli (maksullinen). Suuren puiston laidalla.

Miinukset: Lapset eivät päässeet kylpylään. HIEMAN syrjässä?, mutta ehkä juuri siksi niin rauhallinen ja mielyttävä paikka asua.

Plussat: Staff were Exceptional. From the manager Luis giving me a tour of available rooms to choose from, to the staff handling the pool. Everyone truly went out of their way to make your stay special.

Plussat: Every Thing ,swimingpool and yoga

Plussat: Wonderful pool, SPA and location to visit sant cruz Friendly staff Good food

Miinukset: Furniture in the room to be replaced Too used and old for a 5 stars

Plussat: Hotel is very clean. Breakfast is fantastic, one of the best we have ever had. Staff are very professional and well trained. Nice pool area. Excelent wifi

Miinukset: Street view rooms are very loud because of noise from the trafic from very early morning hours. It is impossible to sleep with open balcony doors. Old and oldfashion furniture in the room. Small outside pool and insuficient number of sunbeds bearing in mind the size of the hotel. Location is about 20-25 min on foot to city center

Plussat: Good front desk people. General cleanliness of the entire structure. Location nearby three shopping centers, however little bit far from the city center. No large offers of good restaurants in the area. Only available restaurants were located inside the shopping malls. Good breakfast. The restaurant/cafeteria located in the hotel was good.

Miinukset: I had booked a “club room” thinking I had the best of the available rooms as it was the most expensive and was described with an area of 30 square meters which offered a lounge available for customers. To my great disappointment, the room was tiny, without a small table and an armchair, without the set for coffe / the preparation, located in an adjacent building, away from the reception, on the first floor overlooking a building and the lounge was limited to a corner with a coffee machine and a selection of sweets. I don't understand what the added value was for spending about 30 euros more than the other available rooms. The rooms located in the “club room” sector was priced same for big and small rooms. I do not know why they give me the smallest one also considering that the very few guests were on that section.

Plussat: location

Miinukset: breakfast writte

Plussat: The location in the city center and close to the bus station means 20 minutes to and from the airport, Breakfast is excellent, The staff are very helpful ,And the prices are appropriate .

Miinukset: nothing

Plussat: helpful staff. good location.

Miinukset: The hotel is a bit overrated. For such a price you can rent a hotel on the beach with a spa and additional features. on the lower floors (3), street noise interferes with rest. monotonous breakfast. once hit yesterday's sausages.

Plussat: Hyvä sijainti, Auditorium lähellä.

Miinukset: Henkilökunta vastaanotossa kovin kiireistä. Jkvn joutui odottamaan.

Plussat: Keskeinen sijainti ja ystävällinen henkilökunta. Hinta- ja laatusuhde hyvä.

Miinukset: Aamiaistila viileä.

Miinukset: The room wasn’t so clean, the floor was dirty when we checked in and when we asked for it to be cleaned properly it still wasn’t how its supposed to be in a hotel of this level.. and secondly the breakfast was abismal.. there were leftovers from the day before with poor quality of some products!! Better less but good then more and of a poor quality!

Plussat: Great location.

Miinukset: No tea/coffee making facilities in the room and not on room service list either. (Us Brits love a cup of tea in the morning)

Plussat: They were doing something with the next room and there were lots of noice from the street

Plussat: Everything was perfect. Great location, friendly staff, very clean, spacious room, absolutely excellent breakfast buffet.

Miinukset: You have to pay the parking 12 euros per day.

Plussat: In the centre of santa cruz.

Plussat: We loved everything during our stay! We didn’t try the food though, so we don’t know about that but I’m sure it’s great.

Miinukset: The only thing we didn’t like was the temperature of the hot tubs, they could be warmer.

Plussat: Location is great, a quiet area near a gorgeous park. The park ... you must find time to enjoy it Ocean shore and city center are a bit far away, but walking was pleasant. We received a superior room instead of a standard one

Miinukset: The initial room was for smokers ... and there was no need to smoke, smell was more than enough :) Pool is much smaller than it appears in the photo. No balcony. The building is old, so finding your room through the narrow corridors or accessing the underground parking is a challenge

Plussat: Hyvä, siisti ja mukava hotelli lähellä keskustaa. Vieressä upea iso puisto. Kaikki toimi hienosti ja henkilökunta palveli hyvin. Yövyimme vain yhden yön ja tulimme autolla. Parkkihalliin sai auton pienellä lisämaksulla. Parkkihalli oli kuitenkin melkoisen ahdas, joten isommalla autolla harkitse ehkä muuta pysäköintiä.. Kattoterasin oleskelutila oli mukava ja lämmitetty pieni poeramme erittäin mukava. Uima-altaassa viileeä vettä.

Miinukset: Aamupala ei kuulunut hintaan. Tämä tosin tiedettiin jo varatessa, joten ei tullut yllätyksenä. Helppoa lähteä aamupalalle kaupungin lukuisiin kahviloihin ,mutta erikseen maksamalla voi toki syödä hotellissakin aamupalaa.

Miinukset: Food in the restaurant could be improved.

Plussat: One of the best hotels in SC. Room was facing the inner yard - therefore been really quite. In general noise might be a problem in the city, so I really appreciated the quite environment. Excellent breakfast and helpful staff. Will definitely stay again.

Miinukset: Heard whatever been happening in the bathroom next door but it is a very common issue in Tenerife hotels.

Plussat: Siisti, hiljainen ja mukava sijainti kauniin puiston vieressä

Miinukset: Käytävien pesuaineen ominaistuoksu

Plussat: Very nice service from the personal. They gave us some hot tips for dinnerplans. Our room got upgraded and that was a nice surprise.

Miinukset: The shower temperature could vary some while you where showering.

Plussat: Impecable cleannes, perfect location, very good services, friendly and welcoming staff.

Miinukset: Just a minor thing, sometimes the shower changes unexpectedly to very hot water for a few seconds.

Plussat: Everything excellent!

Plussat: Location was great, 10 min walk from the Main Street. Rooms are spacious, clean, staff is excellent and friendly.

Miinukset: Breakfast was good but not excellent. It’s almost impossible to park in the street so you have to pay for their parking.

Plussat: Room space, bathroom, breakfast variety and quality

Miinukset: The garage access and the hotel entrance

Plussat: The rooftop pool is amazing and normally pretty empty which is a bonus!

Plussat: Hotellin sijainti oli loistava kauniin puiston vieressä Santa Cruzin keskustassa. Aamiainen oli monipuolinen ja maukas.

Plussat: Sijainti on todella hyvä. Alakerran hieronta oli myös rentouttava..

Miinukset: Hotelli mainostaa isoa uima-allasta. Talvikuukausina se on käyttökelvoton. Vesi on 16-asteista. Huoneessamme oli keittiö, jossa ei ollut mitään astioita.

Plussat: Locaton. Large bedroom and bathroom.

Miinukset: Bar had little choice

Plussat: Location , staff , facilities

Miinukset: Everything

Plussat: Upgreidaus sviittiin, ihanat patjat, loistava suihku. Baaritarjoilu ja henkilökunta erinomainen, hyvä hinta/laatu -suhde. Allasalue rauhallinen keidas suurkaupungin liikenteen keskellä. Kaunis puisto lähellä, samoin kävelymatkan päässä ostoskadut ja Weylerin ratikkapysäkki. Perinteinen pikku Taberna Ramon Ramblalla kokemisen arvoinen, maukkaat tapakset, hyvä punaviini ja tiivis tunnelma.

Plussat: Very central and quiet at night. Big spacious rooms with a good size balcony.

Plussat: Aamiainen oli erinomainen. Paljon hedelmiä. Ihanaa kakkua. Kahveja joka makuun. Loistavat patjat, rauhallista. Nukuimme todella hyvin. Wifi toimi huoneessa moitteettomasti. Henkilökunta hymyilevää, meistä pidettiin huolta.

Miinukset: Hotellli voisi hankkia kuntoiluhuoneen.

Plussat: Sijainti ja hyvä aamupala.

Miinukset: Huone siivottiin vasta siestan jälkeen. Huomautuksen jälkeen siivous tapahtui aamupäivällä.

Plussat: Cllean & big room; balcony overlooking the garden, friendly staff, nice & quiet neighbourhood

Plussat: Spacious room clean hotel

Miinukset: The junior suite was a disappointment: it was slightly outdated and limited extras in a suite. The bathroom door handle broke and needed repaired. The hotel gives the impression that it’s cost cutting and on a tight budget: Breakfast was very disappointing

Miinukset: Everything was fine

Plussat: Location was great .. staff were very friendly and helpful

Miinukset: Air conditioner in the room didn’t work

Plussat: There was a parking place in the garage of hotel. Good breakfast, fast internet.

Miinukset: The bathroom was not clean enough, the grouts need better clean.

Plussat: Excellent location. Friendly staff. The bed was very comfortable.

Miinukset: Only one elevator for a six storey building.

Plussat: Rooftop bar!

Plussat: Very comfortable hotel in the centre of Santa Cruz. Staff were very friendly and helped me with a garage for my bicycle. Close to restaurants and bars, yet silent during the nights.

Plussat: A decent hotel with great location to see the city, regular set of services. Clean and comfortable enough to stay for one or two nights.

Miinukset: I’ve stopped a lot in NH hotels before and one of the aspects I liked was the breakfast. Here it was rather basic.

Plussat: Great Place for every kind of City Trip. Tram less than 100 m far away. It‘s not really fair to classify it as a 3 Star Hotel because rooms are renovated and on NH Standard. Only the Building itself is from the 70‘th. And be sure, nobody needs the Hotel restaurant because your directly located into the old town with a lot of famous Tapas Bars and Restaurants.

Miinukset: Breakfast wasn’t really bad, but not comparable to the normally good NH Standard.

Plussat: The location is quite convenient, in the very centre of the Santa Cruz. Room was nice, and overall hotel impression was good - breakfast wasn't anything fancy but was generally good.

Miinukset: Parking entrance is hard to find - it's at the end of a dead end right after the blocking sign (and there's no entrance for non-residents from another direction) so we did two rounds before we understood how to approach. Parking entrance is through the freight elevator, very tight. Otherwise no complaints.

Plussat: Check-in/Reception was friendly and efficient; I was greeted by name even before I showed my reservation details. The room was clean and well-equipped (with a welcoming plate of fresh fruit slices), with a safe and fridge/minibar. (Beware of the minibar prices though!). Although we didn't need it, aircon appeared to function well and was simple to operate/adjust. Breakfast was good quality, varied and plentiful with fresh cheeses and meats and a selection of pastries. I had requested and we were allocated a quiet room (end of corridor). The hotel is in a good area for restaurants, with the popular "Noria" street about 5 minutes walk away.

Miinukset: There was no daylight into our room, as it looked on to a gloomy internal space within the building; the sky could just be glimpsed with difficulty by looking steeply upwards from the second-floor room window. Room decor (dark-brown wooden panels and off-white greyish wallpaper) made the room even darker, so we had to keep lights on at any time of day. There was a 1-metre square "window" at about 1-metre height between the bedroom and bathroom/toilet area. Although the glass was partly frosted (with clear glass strips between frosted areas), it was quite translucent and the light from the bathroom would disturb someone sleeping in the bedroom. The bath tub and shower were immediately on the bathroom side of the window, so that the silhouette of anyone showering was clearly visible. (Photo 16 of the hotel's picture gallery partly shows this feature, and could actually be the room we had). The 6th-floor rooftop "sun terrace" - one of the plus points for booking this city-centre hotel - was only open Friday through Sunday. On the one occasion we did manage to visit the terrace, it seemed to be a pleasant area for afternoon relaxation (although music from the bar was quite loud). This is very much a "business hotel" with little local atmosphere or charm. Although a restaurant and bar are advertised, we didn't actually notice anyone dining at any time during our 7-day stay.

Plussat: Location. Staff overall friendly.

Miinukset: I asked for a double bed and was given a twin. The mattress is simply too hard. I asked for a quiet room on the top floor which I also didn't get.

Plussat: If the price for your stay is acceptable for you, definately go for it. We booked well in advance and prices were very reasonable. Soon thereafter prices rose a lot. Perfect price/quality ratio

Plussat: Loistava aamiainen. Hyvä hinta/laatusuhde Rauhallisuus

Miinukset: Sijainti hieman hankalassa paikassa. Parasta mennä taksilla

Plussat: great breakfast, clean and comfortable.

Miinukset: Location a bit off the city center.

Plussat: We use this hotel quite a lot when CD Tenerife are playing at home, perfect location for the ground.

Plussat: good for purpose

Plussat: Spacious rooms at good location

Miinukset: Facilities are moderate

Plussat: The showers are very nice. Good and powerful and there's also a bath and bidet which is great. I was very impressed with the shower. The beds despite the whole twin issue are very comfortable and very clean. The hotel is quite pretty and has nice decor. Also, it's very quiet which at carnival time is appreciated as the noise levels can become difficult in other parts of town.

Miinukset: This hotel falls short in a number of ways which could be easily rectified. This is a 4 star hotel but I would have said it's more like a 3 with the standard of service. Firstly, they list as having double rooms and twin rooms except app of those rooms have twin beds regardless. When I'm paying for a double I expect a double bed. Why bother making the distinction between double and twin when they are all in fact twin rooms?. Secondly, when I ordered room service I was told that I hadn't opened credit so had to pay in cash.. It's absurd that I wasn't asked for a credit card on check in, I would expect something like that to have been mentioned instead of being treated like I was going to do a runner on the bill. I eventually had to go and give front desk my credit card to ensure this didn't happen. And finally on check out, I had 2 extra breakfast on my invoice. I said that I hadn't eaten breakfast at the hotel and was asked a number of times if I was sure. Bear in mind I was a solo traveller.. it makes no sense that I would have ordered two of the buffet breakfast on the same day. Silly issues but enough to put a dampener on my stay. The other issue is the location which may or may not be an issue depending on the type of traveller you are. You have to walk a good 20 minutes to get to anywhere.

Plussat: Hyvä aamiaisbuffetti.

Plussat: Large spacious hotel..bed very comfortable. .staff very nice. ..

Miinukset: Need Extra lighting in bathroom...

Plussat: Perfect

Plussat: Very well adapted for disabled persons with ramps and elevators everywhere.

Miinukset: While decent, the breakfast buffet had a smaller selection of foods than we had expected from a 4-star hotel, especially in terms of pastry (no chocolate muffins or croissants here).

Plussat: Location, space of room was great.

Miinukset: Maybe a balcony.

Plussat: Spaciousness and brightness. All areas were very clean. Good shower comfortable bed. Parking available. Staff were very pleasant. We did not eat in the restaurant but there seemed to be a good choice and it was reasonably priced.

Miinukset: It was a bit far from the centre of town.

Plussat: This is the second time I stay at this hotel and again it did not disappoint. Very clean in an excellent location. The staff is very friendly and helpful. Love it!!!

Miinukset: N/A

Plussat: Great location

Plussat: Clean and comfortable room. En-suite with bath.

Miinukset: Meal in evening, the fixed price menu del dia was disappointing.

Plussat: Riittävä aamupala, kylläkin joka aamu samanlainen. Hyvä sijainti, puisto vieressä. Huonesiivous toimi hyvin.

Miinukset: Vastaanotto asiallista mutta ei mitenkään ystävällistä eikä informoivaa, kartan sai pyytämällä erikseen. Viikonloppuna äänet ulkoa kuuluivat hyvin.

Plussat: Location was fabulous. So easy to travel to and from. This was our 4th visit to Principe Paz and we will definitely be visiting again.

Miinukset: We found the bed a little uncomfortable but that was our only dislike.

Plussat: I liked everything, it is a very good hotel with a central location full of bars and restaurants in the neighbourhood . Good rooms with enough space. The bus station is 15 minutes far from the hotel, good to travel around the island

Plussat: Staff very friendly

Miinukset: Very hard to find parking

Plussat: Nice, very cosy, clean room and super helpful staff. I very much enjoyed the location of the hotel. It was right in the centre.

Miinukset: The room was a bit too narrow in some parts due to the structural organisation of the building.

Plussat: The staff was super helpful and nice and the breakfast was great.

Plussat: Good breakfast, good size shower with good water pressure and a comfortable bed.

Miinukset: They must advise that reaching the hotel by car is not possible

Plussat: Hotellin sijainti puiston reunalla oli hyvä. Puistossa oli hieno jouluvalaistus. Huone oli hiljainen vaikka ikkuna oli puiston puolelle. Lähellä oli myös hyviä ruokapaikkoja.

Plussat: Hyvä vuode ja huoneen hulppea sijainti 7.kerroksessa: erinomainen näkymä läheiseen papukaijojen (n.40kpl) valloittamaan puistoon ja avomereen satamineen.

Miinukset: Aamiaisella voisi olla muutakin kuin valkeaa leipää ja suurempi kasvistarjonta.

Plussat: Very comfy beds and an excellent great value breakfast

Miinukset: Lovely city but far from other locations E.G.Puerto de la Cruz and tenerife South airport but if car hired all places easily accessible on main motorway (I forgot to bring my license).Savings on Northern Hotels help to pay taxi to south. Be careful of scammers in electrical/camera shops - always check internet prices first and don’t listen when they tell you its the latest or improved model.Hotel is wonderful and staff helped greatly in planning our outings.

Plussat: Great situation. Been many times and always great

Miinukset: Location Bed Hot water Steam iron

Plussat: We had a very nice stay in this hotel. The room, the bed was comfortable and clean. We got shampoo, shower gel, shave kit, toothbrush with toothpaste. TV and a fridge were functional. Breakfast was fantastic - good variety of dishes, orange juice seemed to be freshly squeezed!

Miinukset: It's a pity a little bit that there was no balcony in the room.

Miinukset: Sain ensin huoneen 505, jossa oli erittäin paha pinttyneen tupakan haju. Vastaanotossa työskentelevä mieshenkilö ei ollut kuulevinaankaan valitustani ja usean kerran toisti ettei hotellissa ole muita vapaita huoneita. Olin hermostunut ja uhkailin nukkuvani ala-aulassa. Lopulta huone vaihdettiin mumeroon 704, jola oli ok. Joten olin pettymyt moiseen kohteluun.

Plussat: Good location, nice swimming pool

Miinukset: Too small single room

Plussat: We love the location this is our fourth visit we took the family this time. Great vaule for money.

Miinukset: The bar staff were so slow we waited on two occassion for over 20 minutes for our drinks. One night they took so long 2 members of the family went to bed. Such a shame as we usually love to have a drink in the bar before dinner and on our return home. Went else where in the end.

Plussat: Hyvä palvelu,lähellä keskustaa.

Plussat: Comfortable bed, nice balcony, excellent breakfast and superb location

Plussat: Just what we need: a room for sleeping at a good price

Miinukset: The first room that they gave us was very noisy, to close to the elevators

Plussat: Erinomainen aamiainen, siisti, ystävällinen henkilökunta, kaunista ja viihtyisää.

Miinukset: Viemärin äänet kuuluivat yläpuolelta. Hieman liikenteen ääniä kantautui huoneeseen.

Plussat: The location was perfect and our room was fabulous! We ordered one with a balcony and I'm so glad we did....the view was incredible! We are definitely going to book for a longer stay here.

Miinukset: The noise from the street kept us awake and the bed was really hard. No air conditioning.

Plussat: - extremaly comfortable bed. I slept like a baby - good Wifi

Plussat: - Very kind and helpful people - Nice value - They solved me a wall plug problem - Everything was clean and tidy - The room was big and nice - They helped me to find restaurants and bus stops near the facilities - Wifi was good (I had to work sometimes with wifi) - Not that much clients staying there, so it was generally quiet all day, which is good if you want to have a rest

Miinukset: Minor stuff: - You can hear everything your neighbour is doing (and viceversa) due to wall thickness - The pillows were nice but a bit hard to my taste - My window was making noise due to the wind, so I had to place some paper stoppers to prevent the noise - The keyhole was a bit tricky to handle and noisy (at least in my room)

Plussat: People and staff

Plussat: Good location and very service minded host !

Plussat: The location was perfect for exploring Santa Cruz and near to the bus station to be able to get around Tenerife.

Miinukset: The noise from other occupants, ie, slamming of doors and cars honking horns in the early hours of the morning.

Plussat: Clean bathroom + toilet, value for money, bus/tram station closeby,, fridge in room.

Miinukset: A bit far from center, noisy from street + loud neighbours making phonecalls in middle of night.

Plussat: Everything was good. As pension or hostel should be. Location is ok and stuff was friendly and helpful.

Miinukset: Location from the city center was a little bit far. But if you are a walker than it's fun to walk down and up hill.

Plussat: Good location with easy access to public transport into centre and to La Laguna. Basic coffee and toast breakfast for €2 available in ground floor café where lunch & dinner also available at very reasonable price.

Miinukset: Bedside lights both not working & reported to owner but not fixed. This is my only complaint.

Plussat: Very friendly and helpful staff, spoke English what isn't typical for Tenerife.

Miinukset: They really need to renovate the whole place and fix shower.

Plussat: -Location awesome with supermarkets and bar nearby -Just downstairs there is a marvellous bar with really kind owner working there -Really functional rooms -Everything really clean

Miinukset: -It is a noisy area -The soundproof is not the best, better to bring earplugs -Can be really warm in summer, because there is no AC.

Plussat: The staff is really kind and generous.

Plussat: Very friendly staff. Cleanliness and quietness.

Miinukset: No Wi-Fi in the room.

Plussat: Huone rauhallisella sivukadulla, sänky hyvä nukkua. Jääkaappi plussaa.

Miinukset: Vanha rakennus, äänieristys sen mukainen, eli huono. Tosin naapurit eivät pitäneet asiatonta meteliä, vain normaalit eläminen kuului huoneeseen.

Plussat: Friendly stuff, clean room, perfect location

Plussat: Central location reasonably good style and forniture and comfortable bed.

Miinukset: The room and bathroom was found clean, but a careful eye would spot some dirt. There is not air con, which it’s okay in S.Cruz, but the fun was not working well.

Plussat: Great location - everything is within walking distance. Quiet street. The room is small but it has everything one needs. The staff at the reception is very kind.

Plussat: Perfect location, close to bus stations, walking areas, restaurants, shops. Very friendly staff. Everyday cleaning.Quiet area although the hotel is in the very center.

Plussat: Awesome location, very clean, good reception, very good mattress.

Miinukset: Small bathroom.

Plussat: Staff is super nice

Miinukset: Internet wouldn’t work at all I tried daily repeatedly and had to walk to another bar near by to get it but I’ve stayed here before and it wasn’t an issue

Plussat: Nice and clean place excellent for the price I payed

Miinukset: I do not want something does not like, but maybe will be better an air conditioner.

Plussat: Kiva henkilökunta, 24 h respa, alakerrassa automaatti josta sai ostaa vettä ja naposteltavaa. Siisti, vasta remontoitu huone. Mukava parisänky. Saimme jättää rinkat päiväksi säilöön hotellin matkatavarasäilytykseen, mikä oli kätevää ja hyvin ystävällistä.

Miinukset: Ei huomauttamista, olimme vain yhden yön.

Plussat: Location

Miinukset: Noise. Paper walls.

Plussat: Sijainti

Plussat: The location was easy to find. Beds, matress, towels, pillows, and closets in excelent conditios. Very pleased with the personnel and their wish to please. We are very happy with their attention and will to pease. We are certainly going to visit again and recomend to our friends.

Miinukset: There is nothing we can think of not liking, very pleased with everything.

Plussat: Comfortable bed, well presented & clean bathroom

Miinukset: Nowhere to put toiletries in the bathroom or hooks for clothes

Plussat: Good hotel in great location. Good staff but maybe a bit expensive considering the facilities of the room (standard) and because it wasn't a special date with festivals or parties around.

Plussat: We didn't have breakfast

Miinukset: The hotel staff were great. It's a 3 star hotel and a very good one.

Plussat: The hotel location was quite central and convenient though parking is an issue unless one uses a paid parking. The breakfast was good with quite a few choices but the best part was the view from the breakfast room!

Miinukset: We stayed 2 nights and the room wasn’t cleaned at all during our stay neither were our toilet supplies/ towels changed or even the bin emptied! The covers on the bed were quite thin and not tick enough for comfort. Because the room was quite tiny, the TV directly against the bed had a bright blue light that was disturbing in the dark. Hence there was need to cover it up with clothes as there was it was difficult to find the switch to turn it off!

Plussat: Nice place, fast servis in lobby, bed good, fine wifi, buffett good and variety fine, cleaning and sheets good.

Miinukset: No aircirculation in bathroom, smelling and humid from showering through bedroom, water out of shower when used, muggle in shower. Breakfast hold in another hotel/house. Parking difficult if not ordered in advance.

Plussat: Great! Breakfast had plenty of varied food to suit all diets ,located in sister hotel ,just across plaza ,in top floor restaurant with amazing views of Tenerife mountains .The bedroom was comfortable and quiet and staff were very helpful and pleasant .The hotel is centrally located in the heart of Santa Cruz next to the main shopping area and the promenade and bus route to main station and to St Teresita .

Miinukset: Nothing ,everything was fine .

Plussat: Bathroom obviously new and spacious, good breakfast (not the coffee) - fresh fruits (breakfast will be served in another hotel 150 m away). After all good hotel for a couple of nights to explore the city

Miinukset: Not enough shelf space which I wouldn't complain about if it wasn't only the tiny bed table.

Plussat: breakfast was a lot better than i expected and the location could not have been better

Miinukset: everything was fine

Plussat: Terrific breakfast.

Miinukset: Wifi kept disconnecting. Nowhere to hang or place things in the bathroom. Very uncomfortable. Only one tiny wastebasket in the bathroom! One chair in the bedroom. Uncomfortable.

Miinukset: Uudenvuoden juhlallisuudet olivat aivan hotellin vieressä, ja rakettien pauke ja musiikin jytke kuului seinien läpi aamun tunteihin asti. Niinpä unet jäivät lyhyiksi, vaikka huone ja sänky muuten olisivat olleet oikein mainiot.

Plussat: Good value and good location. Friendly staff. Stayed there on two occasions.

Plussat: Low price, good and clean room. Tap water inside the room.

Miinukset: Far from city center

Plussat: Not big, simple, but very clean and friendly hotel in good area! Very close to everything. Amazing price! We love it. When be back at Tenerife-choose Pensión Mova again ♥️

Miinukset: I

Plussat: Superb location- quite at night and in the day-friendly staff-good value for money

Miinukset: Hmmm- we can’t complain about anything

Plussat: Easy to find. Close to the centre. The price is worth it but if you stay for more than 1-2 nights could be very uncomfortable.

Miinukset: The internet connection was poor. The room we stayed in was not very comfortable - when you take a shower water flows into the bedroom. Also the bathroom was very small.

Plussat: Location

Miinukset: Noise by the other rooms and all around, very small bed written like doublebed

Miinukset: Huone oli kylmä ja kolkko.

Plussat: Lokality is not so pretty, but it is close to center of city.

Plussat: Great value for this clean comfortable accommodation in a good location with pleasant staff.

Plussat: Neat, clean, well located with very friendly staff.

Plussat: Good price for single room

Miinukset: For six or seven room was just one bathroom. The shower was really small

Plussat: Regular guest so definitely my choice in Santa Cruz. Nice rooms but not modern. Breakfast unbeatable!

Miinukset: Nothing

Plussat: Amiaiset kyllin monipuoliset ja laadukkaat.

Miinukset: Vuoteessa olevat tyynyt käsittämättömät makkarat! Kylpy- ja pesuaineet aivan mitättömät. Huoneessa ei ollut yhtään tuolia piti sängyn päällä lojua. Vaatteiden säilytyspaikat kehnot.

Plussat: The comfortable beds and pillows, the balcony over the square, the fridge...the staff on reception and in the breakfast room were excellent, thank you.

Miinukset: There wasn't enough choice of cooked food for breakfast

Plussat: Beds comfy...clean...friendly reception....location excellent

Miinukset: Cleaning ladies make alot of noise in corridors in mornin....

Plussat: 1. Unbelievable Room! Very Clean and well Desgined 2. We had a Really Good Check in Experience. The woman in Check in was Really helpful, she managed very quickly a Parking for us. Well done to Managment for choosing her. 3. Very Good Location, exactly in the Center! 4. I rate the Hotel as 3 Stars Hotel 5. Very Big Bath Plus Big Balcony

Miinukset: Nothing!

Plussat: The staff were very friendly, I had a great vacation. Gracias.

Miinukset: Before I left the hotel there was a power cut so I was unable to charge my phone or get boarding passes printed. It happens. Not to worry.

Plussat: The staff were very friendly and were always willing to help. Great location, near of almost everything.

Plussat: The staff were great! Very helpful and nice! The location was amazing. More central is impossible.

Miinukset: Sometimes we heard sounds from outside (streets and hall).

Plussat: Location could not have been more central. Room and bathroom were spotless and the staff were friendly.

Miinukset: The room was hot and there was a flourescent light outside the window that stayed on all night that meant you couldn't have the balcony door open to let in some air. The mattress was sunk in the middle which made it feel like you were sleeping on a slope and wasn't comfortable and there was noise outside from the street cleaners until nearly 2am.

Plussat: Aamiainen oli hyva.

Miinukset: Kylpyhuoneen ovi oli hiukan hankala sulkea.

Plussat: It was great and the location was great

Miinukset: No air con

Plussat: Position near the main street. Continental breakfast for 5€ very good with a lot of choice

Miinukset: Very old structure. No air conditioning, the room was very hot. Not enough toilet things such as shampoo ad towel.

Plussat: Siisti, paljon ilmaista pysäköintitilaa, henkilökunnalla kohtuullinen kielitaito, suhteellisen rauhallinen alue.

Miinukset: Huoneiden äänieristys on lähes olematon, tallelokero ei ollut toimiva.

Plussat: Didn't have breakfast but cafeterias close by and very good value.

Miinukset: Tea and coffee making facilities in the room. Advertised as having a mini bar but the fridge was empty.

Plussat: Rauhallinen sijainti

Plussat: The room was well equiped, with air conditioning, fridge and the bathroom was nice and clean.

Miinukset: It was a little bit noisy sometimes and there was a weird smell coming from air conditioning.

Plussat: the best

Miinukset: the best

Plussat: nice and very kind staff

Miinukset: low level of english

Plussat: Can't fault this place for a few days break. Very clean and modern and there is a little bar right outside (closes at 6) for any snacks

Plussat: We only needed to stay one night and this hotel was perfect for that. Liked having a balcony. The beds were very comfortable and having a mini fridge in the room was a great! Everything was nice and clean in the room. The vending machine on the ground floor was just good value for money. There was a really well stocked supermarket nearby with fresh produce on offer. A little further down the road was an excellent bakery

Miinukset: The location was ok but I thought we would have easier access to the cruise terminal to board a P&O ship due to the pictures showing a ship docked close by. It cost 10 euros in a taxi to reach it - not the end of the world

Miinukset: The wifi doesn't work in the room, only in the lobby.

Plussat: Sijainti oli loistava. Auton sai parkkiin hotellin eteen. Sängyt olivat mukavat ja hotellin ilmastointi toimi. Parveke oli riittävän kokoinen.

Miinukset: Henkilökunta ei puhunut englantia.

Plussat: Very quiet room and decent bathroom.

Miinukset: The bed was uncomfortable and in plastic, which makes you sweat.

Plussat: Easy parking and pleasant walk along the Rambla to the city centre.

Miinukset: Needs an iron and ironing board and tea and coffee making facilities.

Plussat: The hotel is basically in the center of Santa Cruz. Very good location! The staff was friendly , I arrived earlier and they let me check in. There is no wifi, except on the 8th floor and if you are staying on the 7th, you may be able to connect. The room was clean, but I was surprised there was no hair drier, but in general it is good value for the money.

Plussat: It’s very well situated and the staff are friendly. The roof terrace is great and WiFi there is fast.

Miinukset: The rooms are cramped and in dire need of refurbishment. The ceiling fans can’t cope with the summer heat. The all inclusive breakfasts have now been reduced to toast and coffee - no eggs or even butter.

Plussat: Fantastic central position for sightseeing, shopping, restaurants and cafes

Miinukset: Very basic breakfast, could be improved.

Plussat: The staff were helpful and always friendly. There was a lot of smiling. Their English was good, but they indulged my faltering attempts at Spanish, nonetheless, and let me try. They gave the time. I thoroughly enjoyed my stay and I shall definitely book there again. The rooftop terrace was a great novelty as a daily venue for breakfast.

Miinukset: The wi-fi only worked in the rooftop breakfast room and it was sometimes rather slow to respond.

Plussat: The whole thing

Plussat: Great location in the heart of the city with everything at hand. The room was nice and clean, friendly and helpful staff and the 8th floor terrace where the breakfast is served is very nice :)

Miinukset: No wifi except on the roof top

Plussat: The roof terrace space was lovely and everything was very clean

Miinukset: The room was quite small and very hot even though there was a ceiling fan. The room was also dark as it was on the back and the blind was permanently down to stop people looking into each other's rooms It would have been good to have had a hairdryer supplied in the room

Plussat: Location, friendly staff. Helpful staff. Place is outdated but clean and looks nice.

Miinukset: Breakfast was grilled ham and cheese, coffee or tea,orange juice and yogurt. Do not get breakfast package. Too many nice places to eat for about the same.

Plussat: location, staff were nice

Miinukset: i had an interior room facing a light/air well. there was a strange harmonic tone that sounded like waves breaking on the sand, all day and all night. i coukdnt close the window because of the heat but the sound was really annoying so i used earplugs. i could also smell smoke coming up the stairwell from the lobby. if i stayed here again i would ask for an exterior room.

Plussat: Close to city center and few minutes away from sea side. Clean and friendly staff.

Miinukset: No air conditioning and WiFi in the room. Also telephone signal is weak inside the room. I feel little bit warm in the evening. Very noisy in the evening, I hear Spanish ladies talking all nights.

Plussat: Viihtyisä, cityhotelli, ihanalla henkilökunnalla ja loistavalla sijainnilla.

Miinukset: Kylpuhyoneeseen kaipasin enemmän tuotteita, kahden saippuapalan sijaan. Mutta ei ollut iso miinus.

Miinukset: Huone HAISI tupakalle.

Plussat: Nothing very outdated.

Miinukset: Lan Internet no wifi

Plussat: Edullinen. Sijainti loistava. Todella ystävällinen ja avulias henkilökunta. Huone siisti.

Miinukset: Liikenteen melu kuului huoneeseen. Vaatimaton huone. Huone melko viileä.

Plussat: Staff were very friendly

Miinukset: Very dated .... poor shower , uncomfortable bed , could be cleaner

Plussat: The person on reception was friendly and gave me a map of the area (free one you could get anywhere at a tourist desk) and the bed was clean. apparently a kettle and microwave in a central area for use

Miinukset: The hotel had no wi fi outside a very average seating area on the first floor. The room was dingy and needed decorating very overlooked and no nets so the only way to stop this was to pull the blinds. There was no tea or coffee and at 100 euros for 1 night I would expect this. The noise levels in the hotel were quite unacceptable and nothing done about this. the wardrobe doors would not open or close properly and the stairs would have been dangerous if I had to use them. No phone in the room - though this was advertised. No wifi in room though not made clear at the time of booking. The most expensive stay of my visit and definitely the worst. Headboard not attached to the bed and the area not conducive to wanting to go out at night.

Plussat: Location

Miinukset: Shower, bed , and good on ptemmises

Plussat: Good location, very friendly receptionists.

Miinukset: Very oldfashioned, bathroom needs to be overdone, especially tiles.

Plussat: Room very clean and staff at front desk very welcoming and caring. Feels like you are going to your home when you come back and rest.

Miinukset: I was woken up by other people not by their voices but by the sound of water running or flushing from the surrounding rooms.it woke me up at least 3 times from 3am. But i am a light sleeper.

Plussat: Clean and welcoming

Plussat: Near the bus station and the centre, nice people at the reception

Miinukset: Everything was ok, nothing to complain

Plussat: Mentioned hours of cafe earlier but that certainly did not cause a problem as there are. many cafes ,bars,restaurants within easy walking distance. Location of hotel a real bonus with both the bus and ship terminals being close by. Ideal for anyone wishing to visit Tennerife but away from the resort areas .

Miinukset: Can't think of anything! Maybe the hours of the cafe next door could have been better.

Plussat: my room & bathroom was clean & it is situated in a very central place.

Miinukset: covers on the duvets maybe, better internet facilities, more comfortable my single bed very narrow although us single people travel alone we are accustomed to larger beds at home & it is not easy adjusting to narrow single beds minimum should be 120. Thank you. Not

Plussat: It is an excellent hotel for a traveler that doesn't want and expensive accommodation in a touristic complex, good location, friendly staff, and functional facilities.

Miinukset: Nothing. all was good. good location.

Plussat: Good breakfast. Able to leave case as late departure. Although room not normally available unti 14.00, mine was available when I arrived at 11.00.

Plussat: I liked the bathroom size and the charging ports.

Miinukset: The room could have been cleaned better. It was not done thoroughly.

Plussat: Great location

Miinukset: Not many food options, small room, view from a room to wall

Plussat: Keskeinen sijainti.

Miinukset: Kylpyhuoneessa ei laskutilaa. Sähköpistokkeita niukasti . Kovat patjat.

Plussat: Hotelli oli ylibuukattu, joten älä varaa huonetta tästä hotellista, koska siirtävät toiseen hotelliin, jossa huonekoko surkean pieni

Miinukset: Jos saisi varatun huoneen

Plussat: Sijainti,parveke,aamiaisnäkymä,hiljaisuus,24h respa,aam.ok

Miinukset: Ahtaat käytävät,nuhruisuutta siellä täällä eli remontin tarpeessa,aamiaistila ahdas

Plussat: Central location with restaurants, shops, nice view from the room above the trees. Kind, helpfull staff, good, variable breakfast.

Miinukset: A renovation would be nice. Cleaning every day with very kind staff, but not so exhaustively, etc. the wardrobe, fridge, window was not in the best condition.

Plussat: Keskeinen sijainti.

Miinukset: Ravintolan melu kantautui kovaa huoneeseen. Aamiaisen osto hotellilla ei onnistunut.

Plussat: Great location and a large & clean room.

Miinukset: Very outdated.

Plussat: Air conditioner an cleaning in the bathroom.

Miinukset: Smell bad

Plussat: Breakfast wasn't to bad

Miinukset: Very noisy and basic