Mercure Sheffield Parkway

Polite staff

Our shower had no pressure meaning our shower dribbled out water so we couldn’t shower in the morning

The hotel has nice decor and the bedrooms are a good size. Bed is very comfy and the staff are trying their best. Good free car parking and a nice quiet location convenient for the arena.

They are obviously understaffed, which is unfair on them. The poor lady behind the bar was also running around answering the restaurant phone and delivering room service, which meant there was a long wait to be served. The rooms on first impression look well decorated, but then small things let it down - damaged table lamp, scuffs in the walls and a kettle full of limescale. The breakfast was chaotic - again not enough staff so those that were there were running around. Not enough food out on the buffet, no bread for toast, no marmalade, no orange juice. The staff were friendly and were doing their best, but they obviously need more people on duty.