Resorts World Sentosa - Hard Rock Hotel

Eivät pystyneet edes maksua vastaan järjestämään myöhäisempää uloskirjautumista, vaikka olin soittanut hotelliin maaliskuussa 2018 ja varmistanut asian ennen matkan varaamista, matkamme oli joulukuussa 2018. Uloskirjautuminen oli 11am ja lentomme lähti vasta 23.55 pm , näin ollen jouduimme ottamaan muusta hotellista vielä yhden lisä vuorokauden vaikka emme siellä yöpyneetkään, mutta odotus olisi ollut liian pitkä 12h laukkujen kanssa seikkaillessa!! Henkilökunta tiskillä oli töykeää ja kohauttelivat vaan olkapäitään. Muu henkilökunta erittäin ystävällistä.

Tiskihenkilökunta oli töykeää.

Location and service at concierge was helpful and obliging.

Some male staff at front desk were poorly trained in processing simple procedures like issuing invoice at check out or reassuring room avail during early check ins. Enquired about faulty remote control at front desk, yet was directed to housekeeping when person from housekeeping ended up redirecting to tech.

The swimming pool for its popular beach like theme.

The front reception staff that was receiving us on the 16 March 2020 around 1500h (Kelvin) was not the friendliest and at times being utterly exasperated and rude. Second guessed he had a bad day as there were many guests in the queue but this couldn’t be an excuse for service staff especially in the front line. In addition there was no rooms available at 1500h and was made to go back twice to the front reception and finally gotten the rooms at 1730h. Compensated us with a late check out at 1400h but that was actually lame as this was not what we needed. RWS is really poor at customer service, shame on you, only being lucky to be one of the Integrated resorts as just riding on the success of Singapore global popularity.