Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia

Everything in general was great, specially reception personal who was really helpful to give advices about the city and just make the stay even more comfortable. Service was fast and professional. Placement was incredible , view was really beautiful and there was a nice balcony It's a hotel that's has this old charm of a real 5 stars hotel. Really enjoyed it! Would 100% recommend it!

Bathroom cleanliness was more or less, that's the only negative thing I observed and was not well vacuumed after my second stay.

location is great nice lobby rooms are spacious

- precharge of more than the amount from booking.com on arrival/check-in (basically you have to be ready to pay an arbitrary sum when you check-in instead at check-out) - Coffee caps weren't refilled - One duvet cover for 2 people (very frustrating 1st night, reception was able to help on the next day) - In general - rooms need renovation, hotel is/was very nice but in dire need of renovation - Breakfast/Food at hotel is laughably expensive so it's always empty and hotel bar lacks atmosphere