When I got my car back (Cadillac CTS/performance) the stuff in the trunk was all moved around and knocked over. This tells me that they drive my car like they stole it. Not appreciated. See above
The location of the property was great. It had to have been the worst stay I ever had at a property. We made a reservation weeks prior to our stay, when we checked in we were told that ther would be no food options because they were throwing a party. This should have been communicated to us on time of reservation. Plus the party could be heard rumbling throughout the property. Great. Sounded like it was next door. We asked for dog beds when we made our reservation and when we checked in No bed What a surprise. We called the front desk 3 time to make this happen. Would never book again.
The club level rooms with river view are gorgeous! Located in between two bridges that light up and right in the middle of River Walk, it is a great stay. The club lounge has breakfast in the morning (eggs, grits, bacon, sausage) and snacks throughout the day. Bottles of water and soda cans available too.
Checking in was excellent. Jairo - at the front desk - did a superb job. Day manager on duty once really solved my problem in regards to charging my GPS - excellent customer service. Valet Parking people were superb in providing customer service - they really like what they are doing - no matter the time of the day. Cleaning people forgot to refill restroom with toilet paper. One day beds were not made up, and forgot to refill in-room coffee maker with bags of coffee for next day.
Parking situation was garbage. Homeless people surrounds perimeter of building.
Old and requires modifications. There were broken fixtures in the bathroom due to aging of hotel. Overall clean but needs remodeling. Valet only parking is a bit of a hassle also but there is a public garage across the street that is $5 bucks cheaper
No place to put shampoo or soap in shower
Bed and pillows great Old noisy moldy