Donners Hotell, Sure Hotel Collection by Best Western

Prime location in Visby, everything is in walking distance. Parking is a bit difficult, but in the low season you can park very close by on Tage Cervins Gata. Otherwise, there is a bigger parking in front of Gotland campus of the Uppsala university. There was always place there.

Silverfish, lots and lots of silverfish! I can handle 1 or 2... but when the lights go out, they are everywhere. The bed, the walls, the floor, the lamps. It was from a nightmare! There were dozens. The family room is in a building separate from the hotel. At first, the impression was great. It was a huge room with kitchen and washing machine. But by closer inspection the room is dusty and dirty. There is a table on in the room that somehow is covered in cotton and is filled with stains. There is no cleaning at all, and they don’t even come there to clean and to refresh towels. We asked, but they reply was: clean it yourself. It’s not stated in the room description, and this is misleading. The beds are bad. It’s just 2 loose beds with a matrasses and loose top matras on it. You are basically lying on the matrass itself which didnt feel hygienic. But the insects infested this building are the worst. We had to sleep with the lights on so they didn’t come out. It was horrid. The lady at the reception waved away our complaints, saying they are harmless and it is normal in Visby. Old buildings and such. We refused to spent another night in that building, After some pressure they gave us a deluxe room in the hotel itself, and guess what? No silverfish and daily cleaning! It was a LOT better than the family room. Large room, great beds, great matrasses. It’s like the family room is a failed B&B which they don’t care about. One word of advice, NEVER EVER make a reservation for the family room unless they rid it of insects. They way they treated us was unfit for a 4 star hotel, and I’m still very upset about it.