Etsi halvat lennot välille Reykjavik - Helsinki

Plussat: The crew was very nice and helpful.

Miinukset: I wish that a snack or small meal were included with the flight.

Plussat: A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!

Plussat: Everything was on time, crew was professional, flight was really pleasant

Miinukset: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Miinukset: More comfortable seats

Plussat: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.

Miinukset: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.

Plussat: Not a lot.

Miinukset: Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund.

Miinukset: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Plussat: A350, smooth and quiet. Nice plane

Miinukset: Seats in business are a little crowded and close together. opening to get in and out of seat is minimal

Plussat: In general everything is very good- clean, professional, friendly.

Miinukset: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Plussat: The flight wasn't too full.

Miinukset: There was not enough food/meal options. It was mostly just overpriced snacks.

Plussat: The crew was very nice.

Miinukset: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Miinukset: Warm bus for the transfer from one plane to the next

Plussat: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.

Miinukset: My TV didn’t work - long flight to have no screen access.

Miinukset: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.

Plussat: Thanks for offering food on a relatively short flight.

Miinukset: Need more vegan items

Plussat: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Miinukset: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Miinukset: I wish there would have been a meal included with the flight.

Plussat: Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions.

Miinukset: From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?

Plussat: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Plussat: Kind crew and comfortable seats in the exit row

Miinukset: No snacks