Plussat: "The pilot is the best one I’ve ever flown with. There was not even a slightest bump when we landed!"
Plussat: "Crew was amazing."
Miinukset: "I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side."
Plussat: "The crew is polite,"
Miinukset: "Luggage is coming soon))(tomorrow)"
Plussat: "We have Landed safely"
Miinukset: "My baggage did not arrived to my final destination ( hopp to get it in 48 hours) Int’l Transfer at Moscow AirPort . Long que and only 1 Window open. Moving very slowly. Purchased a Seat by the exit for extra money the Seat was very tight not comfortable at all Some of the crew was real sour no smile no Kind word like a robat Some of the russian passangers has behaved like no man Kind ."
Plussat: "My bag was lost!!"
Miinukset: "To have my bag delivered"
Miinukset: "45 minutes delay.."
Plussat: "the crew is good but the seat is not so comfortble..."
Plussat: "Just on time flight, good service from crew on board."
Miinukset: "They do not offer liquor in an international flight. Long wait for baggage at SVO. Entertainment service has poor usability."
Plussat: "They let me buy a beer at off hours from regular food and drink service. Movie choices were good."
Miinukset: "Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets."
Miinukset: "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"
Plussat: "The Airflot has the best food, not on this flight as it was short, but still we got a nice ham sandwich."
Plussat: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Miinukset: "Loud neighbors right next to me :-("
Plussat: "The flight was on time, the crew was very welcoming and helpful."
Miinukset: "The gluten-free food was not good. Salads were several days old. Main dish was not appealing."
Plussat: "Nada, esta ha sido mi peor experiencia con una aerolinea."
Miinukset: "Yo venía con ellos de Nizhny a Moscú para luego agarrar el avión hacia Vienna. Llegamos con 2 horas y 45 minutos de tiempo antes de que saliera el siguiente vuelo. Bajando del avión nos atrasaron 40 minutos. En el counter mas de una hora y en migración otro poco de tiempo. Nos saltamos la línea al ver que no nos iba a dar tiempo y así fue. Llegamos 18 minutos antes y no nos dejaron entrar. Lo peor es que Aeroflot no nos ayudó y nos dijo que nosotros fuimos los que llegamos tarde. Lo mismo le sucedió como a 10 personas del mismo vuelo y cuando estabamos poniendo las quejas vimos por lo menos otros 10 de otros vuelos con la misma situación."
Plussat: "Everything about this direct flight from JFK to Moscow was excellent. Boarding went very smoothly as they were strict about loading from the back to the front of the plane. Anyone who tried to circumvent this was sent back to their line. The food was not memorable but perfectly fine and we got 2 full meals— dinner and breakfast— plus several beverage services and a snack. The entertainment interface works well, although they could offer more movies and tv series for sure. The seats are very comfortable and have decent leg room—although I am only 5’2. The crew was exceptionally professional and pleasant. The bathrooms are larger than standard and they offer disposable toothbrushes. Some of my friends made jokes about our flying Aeroflot, but their perceptions are clearly outdated. This is a very good airline from this flight experience. I hope it holds up on our return."
Miinukset: "Maybe they could offer more viewing options on their entertainment menu."
Plussat: "El profesionalismo de la empresa y como estaba el avion. Cómodo y bonito."
Miinukset: "Lo que si deberían mejorar es la atención a personas que no hablamos ruso."
Plussat: "that they have gifts to the kids that was very nice of them"
Plussat: "Everything is good"
Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."
Plussat: "Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night."
Miinukset: "Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience."
Miinukset: "Attitude of the personnel"
Plussat: "Plenty of helpful staff onboard"
Plussat: "Pilot is very professional"
Miinukset: "Crew service very bad and talking to the passengers very bad and service they don’t know"
Miinukset: "i not recive my logich until now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."
Plussat: "Good flight, departing Moscow wasn't so bad even with the wintry conditions (JFK on the other hand...) Flight staff was friendly and well dressed, video worked, needs were met. Wasn't cold on the flight though I did sit by the window seat so the temperature was adjusted accordingly :) Overall, very pleased with Aeroflot. Would I do it again? Already have a trip booked in two months!"
Miinukset: "Two go-rounds due to wind sheer in the airport environment."
Plussat: "Fast boarding, friendly crew, clean plane, overall good"
Miinukset: "Boarded rear of plane, landed late due to head winds"
Plussat: "Great service for families and gifts for kids. Excellent selection of programs to watch. Large seating and leg space. Attentive crew. Great 2 course food service for international flight. Beer and wine included free. Fast boarding and baggage service. Aeroflot is the best airline there is period!"
Miinukset: "I could not choose seats before my flights and was given a middle seat at the airport in Helsinki even though I was one of the first ones to check-in."
Plussat: "Liked very little of this flight."
Miinukset: "Tight legroom. I'm. It that tall (5'10") but seems like they squish you in. Food was frozen still, left late from wash D.C. Crew was somber. My connection was delayed an extra four hours on top of my 2 hour layover! Moscow airport has NO AC and was crazy hot in aug! No place to sit. I wouldn't fly Aeroflot again if you paid me."
Plussat: "The fish menu"
Miinukset: "Crew members are far from being polite."
Miinukset: "Boarding not exactly separating business and others"
Plussat: "Everything was adequate. No complaints about the actual flight"
Miinukset: "Flight was cancelled but they rebooked me and I got to where I needed to go"
Plussat: "Quick flight without delays on both legs."
Miinukset: "Food on the second leg. Stewardess were unfriendly..."
Plussat: "It was quite comfortable and pleasant, will fly again for sure."
Miinukset: "Food can be improved. Other then that, all was fine."
Plussat: "Everything was on the level! It's nice that Aeroflot reached out to international standards Especially atmosphere and service!"
Miinukset: "I had the exact same special meal on both flights. The check-in procedure in the Aeroflot site is not user-friendly."
Miinukset: "Half of entarteinment screens were turned off"
Plussat: "Cabincrew was very polite Flights were on time"
Plussat: "Every attendant was very kind and willing to help with my lack of Russian language skills"
Miinukset: "This was a Finnair flight operated by Aeroflot, which was delayed by at least 3 hours and caused me to miss my next flight."
Miinukset: "food was not good"
Plussat: "Fine crew. Good entertainment system. Food was ok no more than that."
Miinukset: "Unfortunately we did find how to order vegetarian food so we couldn't eat to much. Was ok no more than that. The sits not close to the the windows was strange."
Miinukset: "small plain."
Miinukset: "Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat."
Plussat: "See above"
Miinukset: "See above"