Halvat lennot Miami Beach

Miinukset: "Sears in Boeing 777-300 are amaño and marroquí, Edith feedback space and unconfortable, worse if being sittedbin the Baco of the aircraft rows 40 yo 54"

Miinukset: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."

Miinukset: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."

Plussat: "Everything"

Plussat: "Everything was great!"

Miinukset: "Leg space"

Plussat: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Miinukset: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"

Plussat: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."

Miinukset: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"

Plussat: "great customer service!!!"
Miinukset: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("

Plussat: "Service and people"
Miinukset: "Long lines and security pat downs...."

Plussat: "The lay down seats."
Miinukset: "Wish they came through the cabin with more beverage services. Twice I had to go back to the galley to get a drink."

Miinukset: "poor to non existence service in economy class. all crew up front with zero crew In back."

Plussat: "All was great. I love this company"
Miinukset: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"

Plussat: "Great"

Plussat: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Miinukset: "The boarding process was a bit unorganized and took a long time as a result."

Plussat: "Food"
Miinukset: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."

Plussat: "Friendly corteus service, always trying to please."
Miinukset: "My connection is very long on the return, but I was ablessed to take a compimentary tour in Istanbul"

Miinukset: "it was so HOT!!!!!!!"

Plussat: "Everything"

Plussat: "Chair did not recline properly - 16A/B"

Miinukset: "Everything was good"

Plussat: "same as above"
Miinukset: "same as above"

Plussat: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"

Plussat: "Friendly workers"
Miinukset: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"

Miinukset: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"

Plussat: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"

Plussat: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Miinukset: "The bathroom needed a little more maitence that's all!!"

Plussat: "Food and entertainment are great"
Miinukset: "For suggesting that you are the best airline the airplane was VERY unconfortable. seats are super narrow, absolutely no leg room, 12 hrs in that space makes you insane. I would not recomend the airline to anyone. I had high spectations and they werent satisfied at all."

Miinukset: "The plane was half empty yet they say everyone uncomfortable towards the front."

Plussat: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Miinukset: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."

Plussat: "Same as above."

Miinukset: "I have 4 lost baggages, didn't arrived Miami"

Plussat: "Punctuallity"

Plussat: "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
Miinukset: "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."

Plussat: "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
Miinukset: "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."

Plussat: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."

Miinukset: "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."

Plussat: "awesome services and food"
Miinukset: "food services time"

Plussat: "Foods and the staffs attitude"

Plussat: "Down to earth staff Great food Helpful staff"
Miinukset: "Entertainment system"

Plussat: "Flowers in the bathroom! WOW! Hot rolls with meals! Wide variety of choices in online movies. Somehow my name was dropped from the Vegetarian Meal list. (It was there DEL to Istanbul, but not Istanbul to MIA). So, the chief made a grilled veggie plate for me that was excellent. Crew was very polite and handled the situation in a friendly & professional manner."
Miinukset: "I reserved an aisle seat. Due to lower back & hip problems I need to get up and stretch. Turkish Airlines changed my seat reservation to a middle seat. The woman next to me was rather large, took up a lot of real estate (took up her seat and overflowed onto mine) and was unfriendly. It was impossible for me to get up, or to stretch. I was unable to return to work today due to sciatica problems related to flight seating. (I checked with the flight drew. The plane was full. There were no aisle seats available even if I could afford to upgrade to another class.)"

Plussat: "Most of the part."
Miinukset: "Did not get requested wheelchair in Istambul. Was forded to look for directions on her own. Disappointing. Will give another chance on the way back."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Everything"

Miinukset: "I lost my luggage and they said we ganna send it to you they didn't send any thing"

Plussat: "Outstanding !!!!"

Miinukset: "I HAVE A BIG COMPLAIN AND I WANT TO BE CONTACTED BY THE PERSON WHO IS RESPONSIBLE FOR THIS SITUATION!!!!! I ORDERED A CHAIR FOR MY MOM, SHE HAS 74 YEARS , SHE COULDN'T SPEAK ENGLISH, ONLY HER NATIVE LANGUAGE, ROMANIAN.SO, I TALKED WITH MR. OMAR, YOUR REPRESENT AND I ORDERED A WHEELCHAIR AND OF COURSE, A PERSON WHO HELPED HER IN THIS TRIP.IT WASN'T ANY CHAIR!!!!! MOM WAS SCARED AND HAD MEDICAL PROBLEMS FOR THAT!!! PLS, CONTACT ME AT: 239 321 3556 OR alimincu@yahoo.com"

Plussat: "FROM THE TURKISH DELIGHTS to the amazing choice of food and drinks all the movies to watch flying with turkish airlines was amazing!!! considering the prices for the tickets beat every airline out there and it was like a week before departure!! incredible just incredible no complaints at all!!"
Miinukset: "absolutely no complaints at all"

Plussat: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Plussat: "Crew was awesome. Very respectful and helpful"
Miinukset: "Food options"

Plussat: "N/a"
Miinukset: "Explain why there’s over a 2 hour delay"

Miinukset: "Faster lines at check-in. More courteous security personnel"

Plussat: "Comfortable Seating!"
Miinukset: "Flight delayed Quite a bit."

Miinukset: "Flight was 20 minutes delayed"

Miinukset: "N/A"

Miinukset: "Na"

Plussat: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Miinukset: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"

Plussat: "Quickly boarded and took off as well. It was a really smooth flight!"

Plussat: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Plussat: "The flight was delay 3:45 and no compensation!!!!"
Miinukset: "The worst The flight was delay and no compensation!!!! 3:45"

Miinukset: "-"

Plussat: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Miinukset: "The seats need a cushion."

Plussat: "How professional everyone was"
Miinukset: "Everything was good"

Plussat: "Seating was very nice and a free move was a plus"
Miinukset: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"

Plussat: "Late. Poor communication. Crying kids"

Plussat: "Nothing. My flight got canceled."
Miinukset: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"

Miinukset: "It was a smaller airplane."

Plussat: "We took off, flew and landed without incident. Crew was polite."
Miinukset: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."

Plussat: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Miinukset: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."

Plussat: "Always a good experience with Delta! They’re the best!"

Plussat: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Miinukset: "Nice sercixe and crew and generous with snacks and water"

Plussat: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"

Miinukset: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Plussat: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."

Plussat: "The staff was was very accommodating to myself and my 19 month old daughter"

Plussat: "Clean & new plane, some of the stewards were fine, good pilot"
Miinukset: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Plussat: "Awful"

Plussat: "They are very professional"
Miinukset: "I luv it"

Plussat: "On time"
Miinukset: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Plussat: "on time. easy no issues"

Plussat: "On line customer service was very courteous and helpful."
Miinukset: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Miinukset: "I had to take different flights due to the delays."

Plussat: "Smooth flight. On time. Satellite TV."
Miinukset: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."

Plussat: "Everything"
Miinukset: "No complaints"

Plussat: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Miinukset: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"

Plussat: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"

Plussat: "On time"
Miinukset: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"

Miinukset: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."

Miinukset: "On the run way for 1 hour in line to take off"

Miinukset: "Had to check my bag"

Plussat: "Early arrival"
Miinukset: "VHS antiquated system"

Plussat: "Easy boarding."
Miinukset: "I flew first on delta to Miami. Short trip, but was very disappointed in today's service. Instead of the normal solid good flight crew, I found a surly crew who congregated in the galley on this short flight and sat around eating in lieu of working the flight. Very disappointing."

Plussat: "All is good"
Miinukset: "No food only snacks"

Miinukset: "Airline gave up our seats because we were not at boarding fifteen minutes before take off. We got there ten minutes before departure time. I paid for those tickets for that flight, so the seats should not have been given to anyone else. It's not like they were out any money. The tickets were already paid for and seats assigned to us. Was held up because of inadequate staffing of security screening."

Plussat: "Service was excellent"
Miinukset: "It was hot before take off and after landing. Plane needed more adequate AC"

Plussat: "Jean T was very accommodating... Flight was delayed but he did what ever he needed to to keep all of of us with a smile on our faces. I'm used to having everyone saying thank you, go ahead. He mentioned everyone's name one by one and tried to make eack person smile, either with a joke or depended on the person it was. Customer service = 100000"
Miinukset: "Jean T"

Plussat: "The service from the airline."
Miinukset: "The space between seats is so uncomfortable."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."

Plussat: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Miinukset: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."

Miinukset: "Need AC outlets and better WIFI"

Plussat: "The crew helped my mom very much with her ansiery and were with her at all times."
Miinukset: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."

Plussat: "all"
Miinukset: "nothinh"

Plussat: "Nothing!"

Plussat: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."

Plussat: "The same"
Miinukset: "Nothing to be mentioned everything was good"

Plussat: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Miinukset: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "The crew was nice and boarding was efficient."
Miinukset: "Entertainment was dated and with few choices. Food was awful."

Plussat: "Great movie options, relatively good food for an airplane."
Miinukset: "Booked way in advanced, paid extra to book upper deck on both; outgoing flight Miami - Frankfurt and return, but was bumped out of our seats. Spent 2 hours on the phone trying to book them again, and ended up on a lower deck on the Miami - Frankfurt flight, but re-booked on the upper deck on Frankfurt- Miami flight although not the side seats as I originally booked myself, but in the middle section. The entertainment's touch screen system is inadequate, not reacting to touch efficiently."

Plussat: "Excellent service and very professional crew both on the ground and in the air. Flight comfortable and a right on time. I highly recommend Lufthansa."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "The flight crew were very friendly and helpful. Excellent service."
Miinukset: "The entertainment interface us slow and kludgy."

Plussat: "excellent service"
Miinukset: "entertainment selection"

Plussat: "Very friendly staff!"
Miinukset: "Monitor was very slow and at some moments not working at all (even after restart)"

Miinukset: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."

Plussat: "my favorite airline"

Plussat: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Miinukset: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "Entertainment system was very slow."

Plussat: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."

Plussat: "I loved being upgraded to premium economy"

Plussat: "Top of the line service on a very long but smooth ride"

Plussat: "Attendants were extremely helpful as I needed assistance to, and from Munich to Miami."
Miinukset: "Too long flight time. I left booking up to someone else so not fault of airline."

Plussat: "Very kind professional and accommodating crew"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "I like that everything is done fairly quickly and efficiently."
Miinukset: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."

Plussat: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Miinukset: "There is nothing to dislike"

Plussat: "Smooth flight, very nice, polite crew, good entertainment selection. I'm a tall guy so I'll always complain about comfort lol. Food was OK. Choice of mystery pasta and once beef once chicken ( I had pasta twice )."

Plussat: "Crew was polite but kept on speaking to me in German, I am American and only speak Finnish besides English, it was annoying"
Miinukset: "Having to wait over 90 minutes to debark the plane, this after weather pattern diverted us so much it added couple of hours to our flight, not fun at all. Also the gluten free food ordered did not show up so I got a yogurt the whole 13 hrs, with celiac it impossible to eat anything else."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Helpfulness of the crew for special needs"
Miinukset: "Improve restrooms"

Plussat: "Thanks"

Plussat: "I HAVE NOT FLOWN MUCH ON LUFTHANSA IN RECENT YEARS BUT THIS TRIP WAS THE RIGHT PRICE (THE NEXT DAY IT WENT UP BY ALMOST $1000.00) AND I UPGRADED TO BETTER ECONOMY SEATS. THE RELATIVE CHARGE WAS WELL WORTH IT. a WIDER AND SOFTER SEAT MAKES A WORLD OF DIFFERENCE ON THESE LONG FLIGHTS."

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "The service"

Plussat: "I loved the spaciousness and comfort of the seats. The crew was always very cheerful and went beyond to make us comfortable and attend to all our needs. The food was pretty good for airlines food and all our requests were immediately granted. I will only fly Lufthansa in the future."
Miinukset: "Entertainment was good but the movies were a little old. Would like to see an improvement in that category"

Plussat: "Overall I would highly recommend the Lufthansa airlines to any of my friends and family. The flight was on time and we were able to board quickly without any delays. It was an 11 hrs flight and I was satisfied with the crew service (friendly and professional) and the comfort of the plane."
Miinukset: "The areas to improve: the food was just average."

Miinukset: "Aweful"

Plussat: "nothing"
Miinukset: "small spaces no room poor food living hell"

Plussat: "You see and feel that Lufthansa is trying to save a lot of money... damaged seats & bad food quality..."

Plussat: "Good chose of movies and music. Crew was nice."
Miinukset: "Food was very bad. I had upset stomach and diarrhea."

Plussat: "Service"
Miinukset: "Don't have new movie."

Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"

Miinukset: "Head support for 6 feet plus people on seats would be good"

Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "Turn the lights on early making it hard to sleep"

Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Miinukset: "Customer service"

Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Miinukset: "Amesterdam airport employee was really rude"

Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Plussat: "Thankful for coffee being served without charge. Not all airlines do that."

Plussat: "Everything. Staff incredible."

Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Plussat: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Miinukset: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Plussat: "Short flight friendly crew"
Miinukset: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Plussat: "Flight was quick, professional, friendly."

Plussat: "In general, it was ok"
Miinukset: "Yet again it was flight delay from KLM side."

Plussat: "crew"
Miinukset: "food"

Miinukset: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Plussat: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Miinukset: "The crew was wonderful, the food was extremely good for economy cabin standards."

Plussat: "The price was nice."
Miinukset: "Plane looked unkept on exterior. Crew was nice but lazy."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Good service."
Miinukset: "Business is EconAnthro my seats with the middle seat open."

Plussat: "On time, courteous crew, decent food."
Miinukset: "Leg room."

Miinukset: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Miinukset: "Flight was delayed."

Plussat: "You asked to be waiting there like live cattle for 30 minutes."
Miinukset: "The sites, movies, entertainment system was OLD."

Plussat: "The crew was very nice. The meal served in Business Class is nice."
Miinukset: "The flight leave late due to ATC restrictions. But we kept well informend. The aircrafr is full and have even in Business Class less legroom."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "I liked boarding was easy and quick. I liked the space I had in economy class for my legs."
Miinukset: "I didn't like how I had to fly from Germany to Amsterdam to London. but for the fare, I guess I can't really complain"

Plussat: "Was on time and fine, crew was pleasant"

Plussat: "It seems a bit unfair to rate Finnair, when the flight was serviced by Iberia...that being said - everyone seemed to be put out by any request or basic question. The movies were really good and (UNLIKE the flight from Chicago to Madrid, where i was told they didn't do that) the stewardess on the flight home didn't mind giving me a second glass of wine."
Miinukset: "the people at the boarding desk in O'Hare were rude & indifferent. The flight attendants on way to Spain were non-existant The food was comically awful!!! The man at the check-in desk in Madrid could not have been ruder or less helpful (Hopefully for his wife's sake!) The food on the way home again was unfortunate.....that can NOT possibly be the best food any company can find in Spain. Hell - wed have been better off with a cheese & ham plate with some bread!!"

Plussat: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Miinukset: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."

Plussat: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Miinukset: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"

Plussat: "Punctual and very good service from friendly crew"
Miinukset: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"

Plussat: "Direct flight"
Miinukset: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."

Plussat: "Clean plane, nice crew. I'm a very happy and relaxed traveler"

Miinukset: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."

Plussat: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Miinukset: "I will not fly again with this American airline"

Plussat: "Nothing"
Miinukset: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."

Plussat: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Miinukset: "Inflight entertainment....AA NEEDS to get individual screens in economy."

Plussat: "Arrived on time. Smooth flight."
Miinukset: "Nothing really."

Plussat: "Good American Arline's crew"
Miinukset: "Operated by American Airlines. This was a different filght than was in our tickets because we were late for our connection flight. There were no help from Finnair to find a "replacement" flight."

Plussat: "service . Informed the status of flight immediately. which is very useful to plan."
Miinukset: "If it is extra line to add for select the type of food, then it is useful the passenger. Because may some people are vegetarian then they know what they can have."

Plussat: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Miinukset: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."

Plussat: "Great flight, crew was very nice. I would rebook with British airways."

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Very good flight"

Plussat: "Nothing"
Miinukset: "Cramped, cold,"

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Plussat: "I liked the crew and the fact that the flight was on time in both directions. We actually landed a little earlier than scheduled. The food was decent enough for airplane food and there were some recently released movies to watch."
Miinukset: "The seats were a bit cramped, which I guess is to be expected on a plane."

Plussat: "This flight, the crew was very friendly and helpful."
Miinukset: "The food is bad"

Miinukset: "Dealyed - One hour"

Miinukset: "Small seats and no in-seat entertainment."

Plussat: "On-time dep./arr. luggage arrival"
Miinukset: "Poor, old tech seats wired-remote in armrest uncomfortable in general inadvertent pressing volume, channel poor quality video screen poor movie/music choices reading lights mis-aimed got used to bad food a long time ago. (above applies to east and westbound flight) flight back from Milan to JFK /very cold cabin temperature (westbound"

Plussat: "i liked the flight attendants. the mac n cheese was good but it was a very small portion."
Miinukset: "the man next to me was huge abd sittung on top of me the whole time. he was nice but for $750, i hooed to have my own seat."

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Plussat: "The kindness and the sweetness of the stewardess."
Miinukset: "nothing."

Plussat: "Great food!"
Miinukset: "Boarding was very slow"

Plussat: "on time, got my luggage, food was fine, crew was nice. that's basically all you need."
Miinukset: "there was a woman at logan airport that was "helping" us when we checked in. incredibly rude and in a very bad mood, for some reason decided to take it out on us. let her manager know. beyond that, 0 complaints"

Plussat: "The crew was good that was it."
Miinukset: "The plane was old, no individual tv's such for a cross Atlantic flight is not good. The food was bad, I had intestinal issues for 2 days after the flight. The seats were old and a bit on the dirty side. My headphone jack didn't work either so i couldn't even listen to the public movie playing."

Miinukset: "- Leave in time - Working onboard entertainment system"

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "The crew was helpful and polite, food was good"
Miinukset: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."

Plussat: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Miinukset: "Our boarding was an hour and a half delayed"

Miinukset: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "We arrived early and check in went smooth"
Miinukset: "N/a"

Plussat: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Miinukset: "I waited over 45 minutes for my luggage at baggage claim."

Miinukset: "video was broken"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Miinukset: "My luggage did not make it despite the long layover in Helsinki."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."