Microtel Inn & Suites by Wyndham Georgetown

Overbooked

Pleasant attitudes

They gave my room away even though I had booked it two months in advance. My reservation was from Thursday to Sunday and I arrived at 5am on Thursday morning after driving all night from the Space Coast of FL to Lexington, KY and I was exhausted. I went to the desk to check in only to find out that they had overbooked rooms and so I had to compromise and take a smoking room just so I could get some sleep. Not once was it offered that I could go to my original room that I paid for after that day.. I do not smoke and having my clothes as well as my body smell like an ashtray was very discouraging seeing as I would be around people I did not know and don't like giving false impressions. The one day I was able to eat the biscuits were so hard they had to of been sitting there for more than a day. Just not all that impressed for what I paid to make sure I was comfortable.