Booking.comin sivuilla oleva kuva huoneesta ei vastannut todellisuutta. Myös hotelli myönsi asian. Eritoten ensimäinen yömme pienessä ja siivoamattomassa huoneessa oli vastenmielinen kokemus. Pyynnöstäni huone vaihdettiin suurempaan ja siistimpään, mutta lomastani meni raskaan lentomatkan jälkeen liian paljon aikaa kahden ensimäisen pääivän aikana asianmukaisen huoneen odotteluun.
loistava sijainti, huone oli pieni mutta kohtuullinen ehkä enemmän tietoa huoneen koosta :)
Erinomainen sijainti Broadwaylla. Hyvät hissit.
Erittäin lähellä Time Squarea, viihtyisä aula, isot sängyt
sijainti oli ihanteellinen
Hotellin sijainti oli erinomainen ja siitä oli helppo lähteä joka paikkaan. Huone oli tilava ja aamiainenkin lähes pohjois eurooppalaista tasoa.
Hotellin sijainti oli erittäin keskeinen, joten liikkuminen paikasta toiseen onnistui sekin varsin vaivattomasti. Ylimmästä kerroksesta oli todella hienot näkymät Manhattanille ja jopa Central Parkiin. Kylpyhuoneen siivous edellisen majoittujan jäljiltä oli tehty hieman puutteellisesti ja sieltä löytyi jokunen ylimääräinen karva.. Huoneiden kokolattiamatot eivät olleet meille mieleen ja viimeisenä aamuna Consierge Loungesta loppui aamupalaruuat ennen kun kaikki vieraat olivat ehtineet käydä syömässä ja aamiaisen piti kuitenkin olla tarjolla vielä reilut 30 minuuttia.
Sijainti Times Squarren vieressä oli meille täydellinen, kävelimme jalkamme puhki ja pyrähtelimme yellowcabillä ympäri Manhattania hotellistamme käsin. Myös hotellihuoneemme (23. krs) hiljaisuus oli sitä mitä etsimme eli asuimme keskellä kaikkea, mutta saimme nukkua yömme rauhassa. Olin matkalla kahden lähes aikuisen tyttäreni kanssa ja luvattu queensizebed oli aivan liian kapea kahdelle (n. 130 cm). Tämä oli ikävä yllätys ja latisti hieman tunnelmaa. Huoneita mainostettiin tilavaksi, mitä ne eivät kuitenkaan kansainvälisesti arvioituna olleet, ehkä New Yorkin sisäisessä vertailussa kuitenkin.
Hyvä sijainti. Lisävuoteen saaminen vaatii kolme pyyntöä ja kesti kuusi tuntia. Huone kallis hotelin tasoon nähden. Varattu double bed liian kapea kahdelle aikuiselle.
Sijainti erinomainen, ystävällinen henkilökunta
Very good location close to Central park and Museums
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
I like the location, the bar and the staff my room was very small and outdated i had stayed there before and the rooms were much nicer. They ended up changing our room and then it was much better
everyone was so relaxed with their dogs etc It was lovely to see...
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
Clean spacious rooms, good service, not great wi-fi
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
Rooms, dining options, location, spa, service.
staff they charged me for internet and you told me(booking told me) it would not be a charge
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
everything is superb... from the location, the room , the food, the service no complain at all.
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again. N/A
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
The location. the phone at the room did not work properly
Luxurious hotel and rooms.
Ubicacion Todavia algunas partes en remodelacion
location crazy crowded lobby!!!!
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
Everything Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!
The concierge gave wonderful recommendations before and during our trip!
Great location, friendly staff and the luxury linens on bed made it extra comfortable I don't have a bad thing to say
The staff is kind, congenial and attentive. The spa is one of the best I have ever been to. I took my 82-year old parents to NY for the thanksgiving weekend, and the hotel staff was so kind, so wonderful to them. Can't think of a thing!
The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent. The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).
The location is superb. Central Park views are a joy to behold. I also thought the front desk staff was friendly and helpful. Postage-stamp sized room, even by NYC standards, for $500 a night. I also would have appreciated more attentive doorman service, especially during evening and nighttime hours. (Daytime service was fine.)
Excellent service. Good hotel just facing Central Park. There are many good hotels near Time Square, Rockefeller center, etc. with a more convenient location and with much better prices.
Staff were professional and friendly. Room was perfect size,very clean and tidy. Location was perfect.Had 5th ave two blocks away,central park on your door step.Couldn't ask for a better location.The hotel was walking distance to every tourist attraction. The tour bus stop was around the corner too. The room didn't have a coffee/tea maker.Would happily have brought one from the hotel but prices were stupidly high,along with the price of breakfast and dinner. This didn't put us off as starbucks was one block away and was able to walk to all restaurants,plenty of choices.But menu did look good.
Convenient location for the stay Relativelly small room compered to the price, previous Jumairah experience in SAE and generally number of stars of the hotel
We liked everything! A great hotel! They upgraded us (the price was the same). Excellent service! Surely we'd like to stay there next time. Location is excellent.
Awesome location. Right at Central Park, with a great view.
The size of the suite was great. Plenty of closets. Clean bathroom, very functional. Furniture and fixtures were in top condition. No music capability in the suite unless you brought your own.
Nothing but that we had to leave
The Hotel staff was exceptional. They were very accommodating and definitely worked to in sure that our stay was comfortable and hassel free.
Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again. since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Location Too noisy
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Perfect location. Great value for money.
Location & service.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Noise from nearby club was very present in the room every night until 2AM
Place, location, access, and security
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Friendly and helpful staff, great location and comfortable rooms
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
small hotel and very close to Central Park. service was impeccable no
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
have not heard any "no, it is not possible" no
Nice facilities and great location Hotel staff could be more helpful
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
The location was great!
the location is great- staff helpful
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
The locationa and staff is great. The Hotel rooms are shabby
The Library is a gem.....Outstanding food, service and ambiance
The location of the Hotel. Very close to the shopping area and to Central park.
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
Friendly staff and traditional hotel
Good location near main atractions Yes, bad attention, lack of amenities.
great location very expensive food
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately. Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
Sijainti on erinomainen liikkumisen ja saavutettavuuden kannalta.Iltabaarin henkilökunta oli asiallista ja palvelu moitteetonta.Hyvät croissantit lobby aulassa. Asenne: Asiakas on yksi jonossa jota palvellaan kun muut kiireisemmät asiat on hoidettu alta pois. Aamiaisen tarjoilupaikka "paikkakunnan kuppila korttelin kulmassa".
Hotellin henkilökunta oli todella avuliasta ja ystävällistä. Siivoojat kävivät aikailematta siistimässä huoneen joka päivä. Eikä liikenteen meteli ainakaan minun huoneeseeni 24.kerrokseen kuulunut. Varmaan valitsen tämän hotellin seuraavallakin vierailullani! Ei
Hotellin henkilökunta oli ystävällinen, asiakaspalvelualtis ja ammattitaitoinen. Huonesiivous oli erinomainen ja siivooja, Carmen, mitä ihastuttavin ihminen.
Todella siistit huoneet; kylpuhuone kuluneen oloinen ja vanhanaikainen kuten myös vaatekomerot tunkkaiset. Muuten huone oli odotusten mukainen sekä tilava ja turvallisen oloinen. Saimme upgrade-huoneen (hieman enemmän lattiatilaa) joka oli oikeasti downgrade koska hissi kulki sängyn päädyn takana aiheuttaen jatkuvaa kolinaääntä (vanha hissi - ei mikään KONE-hissi...). Olisi pitänyt valittaa mutta suomalaisena sitä vain tyytyy kohtaloonsa vaikka sapettikin!
Sijainti, hinta-laatusuhde, nopeat hissit Jääkaappi ja turvaboksi puuttuivat