Hotel Atlantic Kempinski Hamburg

Good location.

Service was not exceptional

Breakfast is nice and the breakfast place is classy. One gentleman who served us few days in a row was very nice and helpful Clean bathrooms and floor heating is nice Fluffy nice towels and robes Good ironing board Stuff was very rude from the check-In to breakfast. The only person who actually cared about our stay and our unpleasant experience was Nina Steiner - she actually went and discussed with the management. She was very polite and kind to us.

The first impression as we walked in was that it is a very worn out building with a very little maintenance; dirty walls and carpets in the main areas (lobby and bar) and the same in the rooms When we arrived we were offered a room with a very bad view (although in the description it said: quite street and patio) Very small rooms (although we had a superior double room) There was an ongoing construction of the patio and half of the outside building and when I contacted the hotel no one has informed me about it The shower head was broken and I cut my fingers Unpleasant and argumentative staff; one breakfast morning one lady started arguing a lot so we didn’t have the breakfast for the last 2 mornings (for which we never were offered any refund) Different style and concept from Dubai Kempinski - in Hamburg they don’t really care what an average client feels or thinks When did my research there were other much better hotels for the same value for money Quality of shower gels and creams is very poor

Well located. Impressive foyer and lovely fireplace

I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.

meeting Udo Lindenberg who lives in the hotel

rooms need serious update

I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable

The breakfasts were excellent

The room was basic and needed redecorating