Hotel Atlantic Kempinski Hamburg

Yleiset puitteet hienot, viiden tähden tasoa, palvelu huomaavaista.

Huone ei ollut kuin kahden tähden tasoa. Risaiset verhot, likainen kokolattiamatto ja likaiset tapetit, notkuva pöytä, ei kahvin tai teen keittovälineitä, ei kylpytakkeja. Ei ollut hintansa arvoinen, pettymys siis.

sijainti

liiallinen henkilökunnan palvelualttius

The new bar

We had booked 2 rooms requesting connected doors. Though they did give us those rooms, one of the rooms 483 had a large wet spot on the carpet - soggy wet. The housekeeping and other staff pretended they knew nothing about it. Being a rainy weekend we didn’t want to stay in a wet room so asked to kindly change. We had just checked in so hadn’t used anything in that room. They offered us one room on another floor which we declined as wanted to stay together aS a family. On suggesting to be shifted to a suite they said the whole hotel was 100% booked including every room and every suite! More than anything the person who came to talk to us - after numerous phone calls - had attitude from and was bordering on rudeness. Needless to say all this caused us a lot of stress and we decided to go to Four Seasons next time