Le Méridien Hamburg

The hotel is lovely , right across the road from the river

Check in was from 3pm , we arrived at 5pm to be told our room wasn’t ready and that we would be given a voucher for a drink in the bar which was a nice gesture until it took another 20 mins to get it . The room was nice , if a little dark .. The reception staff didn’t tell us about any facilities and it was only through chatting to someone else we realised it had a rooftop bar, which when we found it was pleasant. We asked on the morning of checkout if we could possibly extend it to an hour or 2 later as we couldn’t check in on time, we were more or less told no chance as they were busy , not great customer relations ! When we explained to the girl on reception why we were disappointed with the lack of info given on arrival she said did you know you could use your room key for a river trip? That would’ve been great if we weren’t heading to the airport for our journey home ... overall I think the hotel is ok, but staff could be very much more informative to guests.