Pillows and surrounding community.
Staff manger specifically was horrible and computer issues were over the top.
The friendly staff and that there was a microwave and fridge in the room.
We like softer pillows
Convenient Location, Beautiful Views
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay.
The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Outdated and tiny bathroom, no self parking
The only thing we liked is its location, right next to Jack London Square.
The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Clean rooms, close to downtown Oakland, waterfront views.
Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
Valet and Train
Balcony, view, color, staff, proximity to office.
told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The location in Jack London Square, fairly spacious rooms
Unexpected noise of the Amtrack as it passed very close to hotel
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Lovely evening meal at restaurant
having a limo called for us when we had asked for a cab!
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The staff did a wonderful job. very friendly
Parking and the cost to park no breakfast for guess
The location and the fact that it has a full service restaurant
Took coffee in lobby away too early
The hotel staff was very nice and helpfull and the view was wonderful :)
There are no vending machines at the hotel for soda or snacks
The pool was closed and hotel valet parking was too expensive. Without the pool in service, staff should have offered free or discount parking.
Dinner at the restauran was excelent although somehwat pricey.
Jack London Square sijaitsee kivenheiton päässä ja Oaklandin kokouskeskus puolestaan 14 minuutin kävelymatkan päässä. Käytössäsi on business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 503 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Waterfront Hotel on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.