Poor customer services and People who talk to you on the phone They have one goal is your money with cheap service and cheap way also
Miinukset: "Everything was great."
Plussat: "Crew was nice, seats were comfortable"
Miinukset: "I enjoyed the flight"
Miinukset: "Food had only beef options"
Miinukset: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Plussat: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Miinukset: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Plussat: "Great good entertainment n crew provided warm and courteous service"
Miinukset: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Miinukset: "Horrible service I will never go with this airline The attendants never came to us when we needed them this is my second time The attendants don’t care and don’t even love k at you"
Miinukset: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Plussat: "Every thing"
Miinukset: "Every thing was nice"
Miinukset: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Plussat: "Crew was very nice and the seats are comfortable"
Miinukset: "The kosher food was bad"
Miinukset: "How one of the crew deal with my little boy when he walked on the plane because he felt boared"
Plussat: "The entertainment, the food, the free wine."
Miinukset: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Plussat: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Miinukset: "Nothing at all."
Plussat: "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Miinukset: "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
Plussat: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Miinukset: "Not enough bathrooms. Very long lines to go to the bathroom."
Miinukset: "No, disappointments:)"
Plussat: "Food was fine"
Miinukset: "delay time and Istanbul airport"
Plussat: "The entertainment and refreshments on the flight was satisfactory."
Miinukset: "The sanitation on the flight was disgusting. Trash everhwre, tray tables with stains on them from the previous passengers, stains on the seat cushions, dirty blankets that had stains on them, the bathrooms were foul smelling with fluids on the floors. I am never EVER FLYING TURKISH AIRLINES AGAIN."
Plussat: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Miinukset: "Istanbul airport is crowded. Looking forward to the new airport."
Plussat: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Miinukset: "The flight arrived a little late. It was not on time."
Miinukset: "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
Plussat: "Price Point."
Miinukset: "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."
Plussat: "As with the departure, everything was smooth for those who had no carry-on laptop"
Miinukset: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Plussat: "entertainment selection"
Miinukset: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Plussat: "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
Miinukset: "the 2 hour flight delay on tarmac."
Plussat: "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
Plussat: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Miinukset: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Plussat: "The seats had a decent amount of leg room."
Miinukset: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Miinukset: "I wasn't given an option to ask for a vegan meal at any point in the booking process. When I asked for a vegan meal on the plane the crew said I should have asked for one ahead of time and did not have a vegan meal for me."
Plussat: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Miinukset: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
Plussat: "Amazing service and comfortable environment. The really take care of you"
Miinukset: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Miinukset: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Plussat: "I really enjoyed the service! The crew was great! Everything I needed they attended to with outstanding service. At first I was skeptical about using Turkish Airlines, afterwards I would definitely fly with them again no question. The only thing I would say was bad about the trip was the guy that got me sick haha but that wasn't Turkish Airlines fault. Thank you Turkish Airlines! Ashtiano Reinaldo"
Miinukset: "I honestly can't point anything out."
Plussat: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Miinukset: "Really nothing."
Plussat: "Food and the service"
Miinukset: "Ground crew, misleading information"
Plussat: "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
Plussat: "Great service. On time. Friendly personnel."
Plussat: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Miinukset: "Nothing negative. Keep up good work!"
Plussat: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Miinukset: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Plussat: "Friendly and professional crew. Good food."
Miinukset: "Boarding was stressful because of the extra security check point for us destinations."
Plussat: "The cabin crew were wonderful and friendly, the entertainment was top notch (great movies!!), the seats were comfortable, and the food was better than expected. I was quite pleased with the experience (other than the boarding process)"
Miinukset: "The crew when boarding the plane in Istanbul were downright RUDE. Not just rude, they were unhelpful, unwilling to listen, and were actually offensive. It was quite bad. The boarding process was also terrible. The boarding area was stifling hot, crowded, and disorganized. There was no announcement telling us when it was delayed, there was no information about where to line up, and people were chaotically cramming in everywhere. They could have done a much better job of that."
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "Overall not a good experience"
Miinukset: "The plane was very cold"
Plussat: "flights on time.."
Miinukset: "Our pre-ordered meals were not served"
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Flight was delayed and gate was really busy and no where to sit. Overall the flight went well.
Plussat: "Crew was very friendly and took good care of the passengers"
Plussat: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Miinukset: "Terrible delays"
Miinukset: "We weren't alerted there was a chance of delays. Over two hours late."
Miinukset: "Better food offerings"
Plussat: "Nothing to like."
Miinukset: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Plussat: "No food, late by hour"
Plussat: "Excellent crew and clean aircraft"
Miinukset: "Sat on tarmac for 20 mins because we were early..."
Plussat: "The crew was communicative and courteous."
Miinukset: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Miinukset: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Miinukset: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Plussat: "Very comfortable, no complaints."
Miinukset: "No delays. And have the terminal bridge in working order"
Plussat: "Crew was friendly, capt. had smooth take off and landing."
Miinukset: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Miinukset: "Took off late. Other than that very comfortable and great experience"
Miinukset: "THE FLIGHT WAS 5 HOURS LATE"
Plussat: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Plussat: "Overall service was great."
Miinukset: "Flight was delayed 5 hours."
Plussat: "Having three seats."
Miinukset: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Plussat: "Better than average entertainment system for domestic flights."
Miinukset: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Miinukset: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Miinukset: "Sat on the runway for over an hour to get the gate. Unacceptable."
Plussat: "On time"
Miinukset: "Take a long time to taxi to the gate & getting off the plane."
Plussat: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Plussat: "Personality and charm of the flight attendants made it an especially relaxing trip."
Plussat: "Fast boarding and complimentary snacks."
Miinukset: "I was seated next to a very large woman who came over the arm rest onto my seat."
Plussat: "The movie selection is very good"
Miinukset: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Plussat: "Being on time."
Miinukset: "Force me to take a bad seat"
Plussat: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Plussat: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Plussat: "It got me to SFO earlyish"
Miinukset: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Plussat: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Miinukset: "No free wifi."
Plussat: "Very nice and friendly crew were very efficient."
Miinukset: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Plussat: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Plussat: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Miinukset: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Miinukset: "Horrible wait if nearly 30 minutes after landing"
Plussat: "The boarding was efficient"
Miinukset: "Three hour departure delay. No explanation given. No apology."
Miinukset: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Plussat: "Entertainment system"
Miinukset: "Crew lacked any customer centricity, service was poor"
Miinukset: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Plussat: "They arrived on schedule."
Miinukset: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Plussat: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Miinukset: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Plussat: "Crew was polite"
Miinukset: "Rocky takeoff"
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Flight delayed"
Miinukset: "Three hours departure delay from Munich to SFO"
Plussat: "Seat comfort."
Miinukset: "Food selection."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Bathrooms were clean"
Miinukset: "The entertainment was not functioning"
Plussat: "Literally one of the worst check in experiences I have ever had traveling"
Miinukset: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Miinukset: "More leg room"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Miinukset: "Economy seating was too tight. Not enough space or leg room."
Miinukset: "Sittinf in the middle"
Miinukset: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Miinukset: "What’s not to love?"
Plussat: "Flight crew was amazing, as well as the first meal....restaurant quality."
Plussat: "They were great with service"
Miinukset: "Having to have to close my window shade so I couldn't see outside"
Plussat: "Excellent crew. Great entertainment options."
Plussat: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Miinukset: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Plussat: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Miinukset: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Plussat: "Food was pretty good,Lufthansa one of the best companies to fly with."
Miinukset: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Plussat: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Miinukset: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Plussat: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Miinukset: "The seat didn't go back at all"
Plussat: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Miinukset: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Excellent, helpful steward."
Plussat: "Food was very good, super nice crew. Good selection of movies. Boarding was great, we are seniors, we didn't ask for assistance beforehand, but the person at the gate called us over and had us board early. Much appreciated!"
Miinukset: "Seats were just too cramped. We chose seats and paid extra to do that, but the seating charts really didn't give a very good idea of what to expect or how to choose. Announcements were to difficult to understand. Also in the gate area, I couldn't understand names at all. Need to slow down and speak more clearly."
Miinukset: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Plussat: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Miinukset: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Plussat: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Miinukset: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Miinukset: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Miinukset: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Miinukset: "seat did not recline at all,"
Miinukset: "Delated and boarding was a mess"
Miinukset: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "The crew and in flight experience were excellent."
Miinukset: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Plussat: "The price for a direct flight was reasonable"
Miinukset: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Plussat: "Friendly staff"
Miinukset: "In seat entertainment, better food."
Miinukset: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Plussat: "Lufthansa really knows how to run an airline, there was a one day strike the day before our departure for SFO, we thought for sure the airport would be a disaster, all through the strike we were updated on our flight status via email, when we arrived to the airport from Florence, we were in a brand new airport terminal, the flow was flawless the plane was on time and you would never know there was any disruption, unlike the US the airport is a mess for days, we would fly Lufthansa anytime."
Plussat: "The whole flight was very comfortable"
Miinukset: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"
Plussat: "Food was terrible"
Miinukset: "Toilets were not clean"
Plussat: "The food"
Miinukset: "Was not offered a head set inlees it eas in thr blanket and pillow package. But was a nice flight snd srrvice. I injoyed the food."
Plussat: "It was good because I was placed in EconomyPlus"
Miinukset: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Kiire oli nousuun mut kerettiin ksikki hyvin
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "The plane is so old..,"
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Miinukset: "Everything was good"
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Light snack and complementary wine"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Plussat: "Friendly in-flight personell"
Miinukset: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Plussat: "They were awesome."
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Plussat: "Except for my negative comment, a good flight."
Miinukset: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Miinukset: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Plussat: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Miinukset: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Plussat: "On time."
Miinukset: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Plussat: "Food was relatively good"
Miinukset: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
More water delivery and less time between meals. Good food and staff
Miinukset: "Only serving beef as meal in economy was not great. A choice would be better."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Good selection of movies and music. Food was mediocre."
Miinukset: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Miinukset: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Plussat: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Miinukset: "Limited selection of food, snacks, and drinks Limited selection of movies"
Plussat: "Boarding on time"
Miinukset: "Unfriendly crew & awful food"
Plussat: "This airline is punctual and the pilots are good."
Miinukset: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Plussat: "The only thing that saved the flight was a good crew and decent food."
Miinukset: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Plussat: "Crew, food"
Miinukset: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Plussat: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Miinukset: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Plussat: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Miinukset: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "I was treated by the cew very, very badly. Food was terrible."
Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Plussat: "The service is nice, people are friendly, and good environment at airport!"
Miinukset: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Very friendly crew Intime departure and arrival"
Miinukset: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Plussat: "Delayed flight arrived nearly on time."
Miinukset: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "I am pleased we landed."
Miinukset: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Miinukset: "Mostly junk food"
Plussat: "I liked the movie quality and overall order of the stuff and the flight."
Miinukset: "Since when do I have to pay for wine? :( Also, too few movie choices."
Plussat: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Miinukset: "I wish the landscape cameras worked the entire time!"
Plussat: "Entertainment variety"
Miinukset: "You had to pay for drinks"
Plussat: "Ground crew was very helpful and flight was comfortable."
Plussat: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Miinukset: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Food was ok"
Miinukset: "Crew members not friendly."
Plussat: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Miinukset: "I think if there were a few choices for the dinner service I would have been happy."
Plussat: "The cabin is new and the crew is professional and nice"
Miinukset: "Food needs much improvement, it's the same menu as last year. They charge a fee for booking desired seats where they didn't have last year. Entertainment can have more recent movies."
Plussat: "Short flight, friendly crew."
Plussat: "Good entertainment options on board. Helpful crew and good snacks."
Miinukset: "I didn't find an option to request special meal online. The only way was to call customer care which wasn't available at all times."
Plussat: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Miinukset: "wifi - never worked"
Miinukset: "the seats are very narrow, not comfortable movies are not good - either old or low rated movies"
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Plussat: "Easy upgrade to business"
Miinukset: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"
Plussat: "The flight attendants were friendly, the seats were very comfortable, and the lunch was good. The movie selection was great!"
Miinukset: "I wished the dinner was a little more substantial. It felt more like a snack than a meal."
Plussat: "Leaving on schedule and arriving 20 minutes early. The crew was very helpful to families with children."
Miinukset: "The air conditioner was blowing cold air on my head through the whole trip. No way to control it. Or stop it."
Plussat: "Sear had great leg room."
Miinukset: "No complaints at all, the pilot did a great job!"
Miinukset: "Reindeer sandwich? Come on really?"
Plussat: "Same as above"
Miinukset: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Miinukset: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."
Miinukset: "Delay was ovet 4 hours."
Plussat: "Flight on time. Meals and service were better than expected. Long international flight was smooth."