Casa Tropicana Boutique Hotel

The bed was nice.

Cockroaches!!! Noise!!! No ventilation. Called management after I checked in after killing three large cockroaches. Never got a response! No one at the check-in desk after I checked in at 5:30 pm. — and nowhere else had a vacancy nearby and The Tropicana had already charged me the full amount, so...... Ended up buying my own roach killer and living with the disgusting smell. Next day I talked to the maid as - again! No one returned my phone call and no one was at the front desk. The maid was not surprised about the bugs.

The location was fantastic, directly across the street from the San Clemente Pier and beach. Also the downstairs restaurant, Pierside, was excellent (with a very helpful, friendly staff.)

The Noise! Trains literally ran right outside the window up until midnight and then resumed around 6am the next morning. Also the property is just dated. The bathroom, patio furniture, bedroom (for example the room I stayed in, #6, did not even have a blackout shade for the window and the blinds would not close all the way) all are badly in need of an upgrade. Also, there is not any hotel personnel available after 5pm (and even when they are on duty are hard to track down.)

Best location, close to the Pier. And the beach.

Older furniture. Quirky room arrangement.

The location of the hotel.

The hotel hallways and rooms were dirty.