Hoian Sincerity Hotel & Spa

Loved this place! Fantastic location made even better by bike hire and shuttle bus. Super friendly and helpful staff, my only regret is not getting enough time to use all the facilities! You definitely need to stay here for a couple of days.

Lovely modern, spacious, extremely clean room. Great view over the parkland area towards the rice fields. Super quiet room. All the staff were absolutely awesome and the Buffett exceeded expectations. We initially booked to stay 3 nights and ended up staying 10 as we loved it so much! Free bikes and free courtesy shuttle available. This is our 5th visit to Hoi An for extended periods and we like staying in different places but we will definitely be back here. Keep up the great work team!

Nothing!

Best hotel stay during my trip from Northern Vietnam. Clean, excellent service, nice with shuttle buses to the town and the beach and the free tour. I enjoyed the pool and the gym, and the very tasty breakfast. The staff were so kind, especially Flora :)

Nothing bad.

All staff are friendly, room spacious and clean, breakfast better than expected.

Nothing

This hotel was superb. I’ve never experienced customer service like it. We arrived earlier than check in and our room was ready straight away. The manager explained all the nearby sites, recommendations and the shuttle bus. We were given complimentary watermelon juice as a welcome drink and then we were shown up to our room. The room itself was beautiful, so spacious and the bed was really comfortable. The bathroom was lovely too. Breakfast here is excellent, a really wide range of foods and would suit any taste. We also had a massage at the spa facility, this was incredible value for money and such a lovely experience. There is a free shuttle bus to and from the beach and the town as this hotel is perfectly situated between the two. There are also bikes you can borrow for free, which we did. At the beach you can also use the Dolphin Restaurant facilities for free as the hotel has an affiliation. The day we were leaving we were to catch a night bus for 12 hours at 6:15pm. Although we checked out at 11am we were allowed to use all the hotel facilities including the shuttle bus and the pool for the whole day. We were also allowed to use the shower facilities in the spa (with hotel towels) before our bus. This made such a difference as we could enjoy our day without worrying about feeling grimy during our journey. The customer service at this hotel is really incredible and it is such incredible value for money. All staff members welcomed us every day whenever we returned to the hotel, they were always asking what we were planning to do with our day and if there was any way they could improve it. You cannot go wrong booking your stay at this hotel!