Centrally located to everything in the Galleria area.
Location, rooms and beds.
Did not get reimbursed my last night from early check out. Unacceptable
Manager was hot/cold. Our expedia reservation was ow to co.e thru so we went for dinner. We asked if they would honor the rate for a second room and the manager said sure and then proceeded to put tax on top of the all inclusive rate I asked him to match. It was only $22 but still it was not what the rate was. At this point the manager intisted on staring me down to get me to praise and agree with him that he was doing me a major favor. Are we iin 3rd grade and he is my teacher? Really? I should have walked out but we were exhausted from Bush was travel as I was just returning on a pit stop from ASIA. We checked out the next morning from this under co struction hotel and stayed at Marriot the balance of the week for business. Guess customer first is something of a scarce commodity here at the top level mtg. Underlings were actually fabulous surprisingly. Bottom line - overpriced for what you get compared to elsewhere.
The agency ( Kayak ) didnot my reservation to the hotel i was stuck for 4 hours with no solution , later on I got email with refund.
Double queen size bed room is book but it's not available while checkin
Close to the mall, beds are comfortable, free parking
Needs to be cleaner
Although I arrived after 11:00 PM, I was greeted promptly, professionally and courteously. When it was discovered there had been an error in my booking information (Not by the hotel itself), they addressed and resolved the issue immediately. My room was spacious, clean. Self-parking was free.
There was no ramp for my rolling luggage between the parking garage and the hotel elevator. This, however, was a minor inconvenience.
There was a problem with one of the two rooms originally reseved. The staff was very helpful and friendly. Thank you! The room is spacious and beds, bedding are great!
Bathroom too small, too old. Coffee machine cheap, awful.
Williams Tower (rakennus) sijaitsee 4 minuutin kävelymatkan päässä ja Gerald D. Hines Waterwall Park (puisto) 8 minuutin kävelymatkan päässä majoitusliikkeestä. Käytössäsi on ympäri vuorokauden auki oleva business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Tämä hotelli tarjoaa asiakkailleen 8640 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet ja kokoushuoneet. Palveluihin kuuluu ilmainen pysäköinti.
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